Apartments Barcelona Station

Recent Reviews: 63

• User:Ss002d625

  Trip type: Family

  Stranded in Barcelona

  28 Oct 2023

  We arrived in Barcelona at 4pm and headed straight to the apartments. I'd booked via lastminute.com and the website stated the apartments front desk was manned 24/7 so I wasn't overly concerned that we'd received a confirmation email from lastminute.com at the time of booking but nothing from the apartment company. When we got there, however, there was no manned desk. We got intouch with lastminute.com using their chat service and as a result were sent an email with the number if the apartment building security code. We could then access the lobby but not any individual apartment. There were 3 separate telephone numbers to ring but none of them were answered by anyone, despite multiple calls. We tried the lastminute chatbot again and was told our concerns would be escalated. By now we were starting to become really concerned. We had all of our luggage and were basically sat out in the street trying to access the apartment. After trying the chatbot a third time we explained a member of our group has autism and was starting to feel overwhelmed. We explained that it was now almost 7pm and we were no closer to getting into the apartment that we would have to make alternative accommodation at least overnight as we hadn't even eaten at this point.We were reassured by lastminute.com that the cost of an emergency hotel would be covered by them and we booked 2 rooms at the nearby "superhotel" adding another €167 onto our costs. We went for a meal, luggage in tow, only to then receive a phone call from lastminute.com to say they'd contacted someone from the apartment company and I had to ring him immediately as he was outside the apartment. I immediately rang him only for him to ask if I had WhatsApp (I remain puzzled that they didnt try contact me this way prior to our stay or include the whatsap number in the lastminute.combooking details). He then sent me a code for the apartment via whatsap. I explained we had booked a hotel overnight so would not access the apartment until the following morning.The following morning we were able to access the apartment. It was clean but smelled a little musty from not being aired out. The shower head holder in one bathroom was broken so you had to shower holding onto the shower head. There were skirting boards hanging off the walls and the soundproofing wasn't great so you could hear occupants of the other apartments having gatherings until 2am most nights.Lastminute.com now refuse to give us a refund despite them asking and us providing proof of our hotel cost. They claim we should have contacted the apartment 24-48 hours before our arrival although this was not stipulated on any documentation we received prior to our trip. I feel really disappointed in the level of service and won't be using lastminute.com ever again.Anyone booking with either company- beware!

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• User:jonnyb420

  Trip type: Family

  Lovely apartment in a fantastic location - 20 mins walk from Camp Nou and city centre

  25 Jan 2023

  We really liked our apartment and it was in a fantastic location. Check-in process was simple and staff were all very friendly. Fantastic value for money too. It is near a school and you do get a slight vibration from the metro but it's no where near as bad as what other reviewers have said! To be honest, if you're that bothered by a little bit of noise, don't choose a city break! Yes there were one or two small issues but nothing worth mentioning. For the price we paid and the size, layout and location of the apartment I would highly recommend it.

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• User:shennypb

  Trip type: Friends getaway

  Terrible customer service - room dirty without all facilities/amenities they say they provide

  22 Jan 2020

  The only good thing about this place was the location - everything else 0Room with ants / dirty No customer service - one of then receptionists even hang up the phone while I was talking to her - super rude - don’t expect any kind of help or compassion from these lot

• User:AussieClogwog

  Trip type:

  Avoid

  23 Jun 2019

  Check done electronicaly, entry codes are forwarded. Our studio apartment was really not more than a small room with an even smaller bathroom, located right next to front door and one of the beds was wedged against a thin door that connected to the hallway to the apartments in the back lot. The room was hot, dark and dingy. It had a window shutter that was permanently shut and let very little light in. The air conditioner control was missing. Phoned management and cleaning lady came back with two controls who did not belong to the unit and had no batteries in them. We paid AUD$201 per night for a room that was dirty, dark, had no air conditioning and even the bathroom had no toilet paper! We called management and demanded a room change. We were given a room on the back lot that was bigger and lighter but no cleaner, the air conditioner there was also missing its remote control. Bought batteries ourselves and managed to get the air conditioning to work. Ikea chairs in this room were even dirtier and none of the velcro holding the seating to the frame was sticking together anymore. The keys to the room lock did not fit properly, had to slam the door closed as there was no doorhandle. Window locks faulty, microwave dial broken, bathroom full of mold. Dining table chairs are loose and wobbly. The backlot surrounded by school yard with high walls which amplify any noise from 8.30am to 9pm, The apartments are in desperate need of maintenance and they obviously do not receive it.

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• User:J5842LGbarbaram

  Trip type:

  First class lounge is great free snacks and drinks

  08 Jul 2018

  We went early to scope out the layout. All first class passengers can use the first class lounge. It was quiet and relaxing they had free coffee, soft drinks, juices and water plus snacks oh and WiFi.