Claris Apartments

Recent Reviews: 4346

• User:theo_loing

  Trip type: Solo travel

  Convenient hotel away from all the noise

  23 Apr 2026

  The hotel is a 10 to 15-minute walk from Amsterdam Centraal station. Take the exit near the ferry and walk along the waters. It is central but away from all the noise. 4 star hotels and up are expensive in Amsterdam, so I'd say the price is on par with the market rate. I chose this due to my plans to travel out of Amsterdam from Centraal station. It proved to be convenient. There are also decent restaurants nearby that are not necessarily tourist traps. I stayed on the 8th floor and the room was clean. It was quiet too. The room had a coffee machine, shampoo, conditioner, shower gel, kettle. I did not get the breakfast. Throughout my stay, I did not ask for much so I can't say enough about the service, but the front desk was ok. As for some comments about the elevators, the display only lights up when the lift reaches your floor. Otherwise, it remains blank. Some may have mistaken it for having broken down. Give it some time, especially nearing check-in and check-out timings.

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• User:g0r4k

  Trip type: Family

  Overpriced and under-maintained: Not worth the hassle

  19 Apr 2026

  We were excited for our trip to Amsterdam, but staying at Room Mate Aitana ended up being a disappointing choice, especially at ~€375 a night.Location: It is a 15-minute walk to Centraal Station. That sounds convenient, but it actually means you either walk back to Centraal or take an infrequent bus there every time you need public transit, or you face a 20 to 30-minute walk to most of the main sights. The nearby restaurants are mostly tourist traps, so expect to travel further for a decent meal.Amenities: They are fine, which is the baseline you expect at this price. Skip the expensive breakfast surcharge, but the free coffee is a nice touch.Cleanliness: This is where the hotel really dropped the ball. We walked into our room at check-in to find dirty shoe prints on the floor, so the cleaning was clearly rushed. On top of that, the 12th-floor hallway had a strong sewage odor throughout our entire stay.Maintenance & Elevators: The hallway smell compounded the biggest issue, which was that the elevators were out of service most mornings. We frequently waited 5 to 10 minutes for the single functioning elevator to arrive, putting us in a rush to make our timed entries for the Anne Frank House and Rijksmuseum. One morning, even that last remaining elevator was broken. We had to hike down 12 flights of stairs with our 4-year-old alongside half a dozen other stranded guests. On the way out the door, an elderly couple checking in was told they would need to use the stairs to get to their room. On balance, there are definitely better, more convenient options for the money in Amsterdam. Merijn Veken, General Manager at Room Mate Aitana, responded to this review Dear guest, thank you for your stay with us and for sharing your review. I am sorry to read that your overall experience with us was not as wonderful as you could have expected from us. We strive for excellence, and for your stay it seems fell short. We have very high cleaning standards (and very high scores for cleanliness in reviews), but finding footprints of your room's floor is certainly not up to our standards. We are finishing a large elevator maintenance project, but indeed we experienced some setbacks and had moments where their performance was lacking. With the last works almost done, we hope this solves these last issues. I am so you felt restaurant around the hotel are tourist traps, there are in fact various very nice restaurants (including a Michelin star restaurant 200 meters away) close to the hotel, we will see how we can better share this information with our guests!I certainly hope we may find a way to restore your trust in us. Would you send me an email perhaps next time you are planning to visit Amsterdam, so we can discuss this further?Kindest regards,Merijn Veken - Hotel Directorm.veken@room-matehotels.com

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• User:Anna R

  Trip type: Family

  Another amazing family stay

  13 Apr 2026

  Amazing stay and truly exceptional atmosphere! This was once again a wonderful stay in Amsterdam, and Room Mate Aitana exceeded our expectations. Our room on the 9th floor with a beautiful city view was fantastic, and my boys were always happy to come back to the hotel.I was a bit worried about the weather beforehand, but in the end it turned out to be great. We really appreciated the welcome drinks, sweets, and small toiletries—such thoughtful details make a huge difference. The hotel team was outstanding and immediately provided everything we needed, including extra coffee capsules and toothbrushes, which I had forgotten to pack for my children. All of this made our family stay absolutely perfect.Special thanks to Ms. Paloma Lorenzo, who was incredibly helpful during the reservation process and in organizing our stay. Her support, professionalism, and kindness truly stood out.In our opinion, this is the coolest and best hotel in Amsterdam. We feel so comfortable here that it always feels like a pity to leave. Whenever we travel as a family, we always choose Room Mate hotels if available. We will definitely be back! Merijn Veken, General Manager at Room Mate Aitana, responded to this review Dear guests, thank you very much for your stay with us and for sharing your kind words. It is a pleasure to keep welcoming you and your family back to Aitana. I am happy and proud to read that Paloma and our team have been able to create such a nice experience for you again. It was our pleasure to meet you and be your friends in Amsterdam, and hopefully we may soon welcome you back!A big hug from the team!Merijn Veken - Hotel Directorm.veken@room-matehotels.com

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• User:MoDoodlebug75

  Trip type: Friends getaway

  Great hotel, will stay again!

  12 Apr 2026

  Beautiful hotel, modern, clean, great location. Five minute walk from train station and ferry terminals, only around a 10-15minute walk to shops/bars/cafes/tourist spots. View from room 302 was lovely, looks right over the water. Room was extremely spacious, double bed at one side, single at the other, with the bathroom, wardrobes and coffee/fridge in-between. So big it almost felt like a two room suite. Staff extremely helpful. Breakfast was fantastic, lots of delicious options to choose from. Would definitely stay again!

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• User:MelJ476

  Trip type: Family

  Great location, away from hustle but close and convenient to walk everywhere

  03 Apr 2026

  Excellent experience on check-in, with helpful and friendly staff. Location is excellent, especially if you’re looking for somewhere easy to navigate to, close to the station but a little less busy. Room was very spacious and had lots of amenities. Very happy and would stay again.