Don Moustache Hostel

Recent Reviews: 312

• User:Tim_Moore

  Trip type: Family

  Avoid at all cost

  12 Jul 2023

  Imagine your worst hotel experience and double it.My room keycard failed 6 times in 2 days. No real response from staff. Had to call maintenance twice to physically fix it.Cockroaches running all over the bar, made comment to barman who just shrugged. He could hardly be bothered to look up from his phone. Shower was terrible with. More leaks than water coming out of the head. Breakfast buffet was not good, no coffee, no butter and no glasses for juice. Staff standing around talking. Food was miserable and covered in flys. Stayed in Havana many times and I know there are issues but have always had a pleasant hotel experience with friendly staff. This place is simply awful. Avoid it at all costs.We used to stay here pre Covid and it was a great thriving hotel, I don’t know what has happened but it has seriously declined. We left after 2 days and found another hotel.

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• User:Mijail W

  Trip type: Friends getaway

  The worst hotel staff ever

  28 Jun 2023

  Terrible hotel staff. They dont care about the clients. Nothing functions there. And the workers are not polite and very agressive if one do a comment about the service. I dint reccomend this place. Terrible place, terrible people.

• User:mariasilva64

  Trip type:

  A really nice place to stay

  01 Jun 2022

  I spent a week at the hotel, which suffers from many material deficiencies, but the attention of each and every one of the employees is exquisite and compensates for any difficulty. I would like to know that the Gaviota group gives more support to this excellent team of workers. The rooms are spacious, cleanliness and room service are maintained. I would definitely return to this hotel.

• User:Agusia01

  Trip type:

  Spacious room, hot water and excellent water pressure

  02 Feb 2020

  I spent in this hotel 3 nights. It is outside the city centre. Taxi costs around 8-10 CUC but you need to agree on a price before you start your taxi drive. A bus will take half an hour and cost nothing 0.1CUC. Hotel is an example of old fashioned architecture. Rooms are spacious but furniture is dated. There are 110V & 220V sockets in the room. Bathroom was nice. There is a hairdryer. Also I need to highlight that there is a hot water and good water pressure in the shower! Air condition is working. Hotel has own swimming pool and loungers. The only minus is- what the hell is going on when they are opening a restaurant? Lots of people are “hunting” for food. I have never seen anything like that in my life. I can only image that people are afraid that something will be gone soon and they will not eat everything they want. There is not enough cutlery, plates, mugs, glasses. Sometimes you stand and wait for a plate. Also I have not seen drinks to be offered which is strange. Overall, it is not bad hotel but do not expect anything besides very low average. WiFi 1 hour is for free, available only in a lobby. Sugerencias H, Director Comercial at Hotel Kohly, responded to this review Good afternoon sir:We thank you for your comment and it is very gratifying that you felt at home, it also helps us to continue working and continue making continuous improvements to have an excellent service. We hope you come back soon.Regards,Commercial department

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• User:ger s

  Trip type:

  My second house

  04 Aug 2019

  I was staying for a long stay since I was studying in Havana and my experience in the hotel was very nice, hotel of many years but with an attentive staff. The food pretty good to have supply problems, if I study again I will stay in the kholy Sugerencias H, Director Comercial at Hotel Kohly, responded to this review Good afternoon sir, it is a pleasure that you had a nice stay at our hotel and that you have been pleased, so we hope you can come back on another occasion.Regards,Commercial department

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