Dorma Plaza Catalunya

Recent Reviews: 141

• User: Eliza S

  Trip type: Couples

  Shame!

  I hereby submit a formal complaint regarding the inadequate provision of services during our stay at your hotel in Barcelona.The quality of service, the condition of the rooms, and the performance of the staff did not correspond to the stated standard of the hotel or to the information presented on the booking platform.?1. Misrepresentation of Advertised ServicesThe air conditioning, presented as… Read moreI hereby submit a formal complaint regarding the inadequate provision of services during our stay at your hotel in Barcelona.The quality of service, the condition of the rooms, and the performance of the staff did not correspond to the stated standard of the h… Read more

• User: El jebbari A

  Trip type: Couples

  Terrible hotel’s management

  Very disappointing experience with this hotel’s management. Due to a serious health issue, I was medically forbidden from flying. Despite informing the hotel in advance and providing all medical documents, they refused to reschedule our 8-day stay by just one week. The prices were the same or even lower, yet they kept €2,000 and showed absolutely no understanding. They simply ensured we wouldn’t a… Read moreVery disappointing experience with this hotel’s management. Due to a serious health issue, I was medically forbidden from flying. Despite informing the hotel in advance and providing all medical documents, they refused to reschedule our 8-day stay by just one… Read more

• User: TerenceT

  Trip type: Couples

  Nice small centrally located hotel

  Centrally located hotel within walking distance to a lot of sites, there is a direct Aerobus running from the airport to Plaça Catalunya which is 2 minutes walk away. The staff is friendly and helpful. The hotel is clean with adequate air conditioning. Paula was very helpful for restaurant recommendations and transportation. We would definitely stay here again.Centrally located hotel within walking distance to a lot of sites, there is a direct Aerobus running from the airport to Plaça Catalunya which is 2 minutes walk away. The staff is friendly and helpful. The hotel is clean with adequate air conditioning. Paula w… Read more

• User: Minnie-Mouse-Maria

  Trip type: Family

  Nice hotel but customer service not great

  I’ve stayed twice in the Exe Plaza, most recently just last week. The hotel is in a great, central location, close to the airport bus stops, public transport and within walking distance of many attractions. It’s a nice, clean hotel with polite staff and amazing hair dryers (salon quality). Unfortunately, there was a bathroom leak on my second night, and I had to swap rooms very late (11:30 pm). Th… Read moreI’ve stayed twice in the Exe Plaza, most recently just last week. The hotel is in a great, central location, close to the airport bus stops, public transport and within walking distance of many attractions. It’s a nice, clean hotel with polite staff and amazin… Read more

• User: 71adamg

  Trip type: Couples

  Good location, but noisy and poor internal decor. Avoid

  The hotel is in a good location, however the corridors leading to the rooms are small and very low quality design. We had a superior room which was just about big enough, but the standard rooms are super small. The aircon speed did not work and was reported but no one came to view. We also overheard other guests complaining on this plus they had a lack of hot water. The breakfast room also lacked… Read moreThe hotel is in a good location, however the corridors leading to the rooms are small and very low quality design. We had a superior room which was just about big enough, but the standard rooms are super small. The aircon speed did not work and was reported bu… Read more