El Castell

Recent Reviews: 507

• User: Chris L

  Trip type: Couples

  Terrible food and poor service

  The hotel was massively let down by the food served in the restaurant and the lack of response when we raised this with hotel staff We were told we'd receive a refund for this and despite sending emails and correspondence this has been ignored If you stay here avoid the restaurant and don't expect to get any support from the hotel in trying to resolve any issues that may arise Very disappointed Av… Read moreThe hotel was massively let down by the food served in the restaurant and the lack of response when we raised this with hotel staff We were told we'd receive a refund for this and despite sending emails and correspondence this has been ignored If you stay here… Read more

• User: jordim351

  Trip type: Couples

  Such a disappointment.

  As a family we have been using the facilities since it first opened as a hotel. Overnight accommodation for visitors, first communions, weddings and many other family celebrations.My mother’s ideal treat was an overnight stay including meals even though she lived only a few kilometres away.It was so sad to arrive and see it in such a shabby state. The quality of service matching the state was a gr… Read moreAs a family we have been using the facilities since it first opened as a hotel. Overnight accommodation for visitors, first communions, weddings and many other family celebrations.My mother’s ideal treat was an overnight stay including meals even though she li… Read more

• User: Ann-Marie K

  Trip type: Couples

  Wedding at the hotel

  We had our wedding here with 36 guest and it was lovely, the planner Jessica who help from day one, incredible woman, she couldn’t do enough to help / accommodate our wishes!!! The Actor, Juan Antonio who officiated the wedding was also so lovely, and all of the staff that helped on the day! We also want to mention, that we was staying the night before and the night of the wedding and the day befo… Read moreWe had our wedding here with 36 guest and it was lovely, the planner Jessica who help from day one, incredible woman, she couldn’t do enough to help / accommodate our wishes!!! The Actor, Juan Antonio who officiated the wedding was also so lovely, and all of t… Read more

• User: Stay791509

  Trip type: Solo travel

  One of the worst hotels that I have ever stayed at ...

  This is an email I wrote to the hotel 4 days ago and still haven't received a reply:Good afternoon,I checked out of your hotel earlier today and wanted to give you some personal feedback on my stay.The welcome I received was not friendly.When I arrived and asked for advice about a few things, the receptionist was not helpful and looked at me like I was bothering him and he wanted me to leave him a… Read moreThis is an email I wrote to the hotel 4 days ago and still haven't received a reply:Good afternoon,I checked out of your hotel earlier today and wanted to give you some personal feedback on my stay.The welcome I received was not friendly.When I arrived and ask… Read more

• User: Maggie T

  Trip type: Family

  IF YOU GET THE CHANCE DO STAY HERE IT IS WORTH IT.

  Sadly we arrived late but had hoped to dine in the restaurant but this was not to be as it shuts at 10.30. Check in was good and straight forward. We were told where breakfast was to be had and what time. Reception was clean and the receptionist was very nice. He offered to carry our case luckily we were on the 1st floor as the lift was out of order, but we managed. In the 5 days were were there i… Read moreSadly we arrived late but had hoped to dine in the restaurant but this was not to be as it shuts at 10.30. Check in was good and straight forward. We were told where breakfast was to be had and what time. Reception was clean and the receptionist was very nice.… Read more