Gran Derby Suite Hotel

Recent Reviews: 1141

• User:Bilal-Bobat

  Trip type: Business

  In town for a conference. Rooms are lovely, Nice and central.Breakfast was ok, taken care of by Usman who is a gem

  25 May 2026

  Centrally located, clean, basic breakfast Hotel- cmanager, Owner at Hotel Derby, responded to this review Dear Bilal,Thank you for choosing our hotel.We are delighted that you enjoyed the comfort and décor of your room, as well as the standards of cleanliness during your stay.It is great to know that our central location proved convenient for your conference and that breakfast met your expectations. We are especially pleased you felt well looked after by Usman, whose dedication and warmth we truly value.We hope to welcome you back soon.Best wishes,Javier Saldon, General Manager

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• User:dawlishtraveller

  Trip type: Solo travel

  Don't come if you value your sleep

  03 May 2026

  So much is good with this hotel. Reception staff are lovely, really helpful, but the breakfast room staff are not so much.The location is ideal, the hotel foyer promises a good experience, though sadly that's not the case.Unfortunately I have never stayed in such a noisy hotel. I actually got one hour of sleep the whole night. The first room I had was facing the street, so even with the window closed, it was extremely noisy. So they changed me to room 137. If you are ever offered this room - run a mile, do not stay in this room.Firstly, there are no window blinds, so you cannot shut out the light at all. But the biggest issue is that your small bedroom windows are looking directly onto another room's patio. Meaning when they are on their patio they are literally three feet away from your bed. And if they are partying.....................Even when they are in their room you can still hear every word, every breath! As this hotel has two huge problems. Firstly that the rooms are not sound-proof whatsoever. Secondly, there are no soft-closers on the doors, so every single time any door is opened, it slams shut, and that continues throughout the night.Breakfast is a reasonable selection of cold items. There is no system at all for the hot food, very haphazard. If you want anything hot you have to attempt to find the server, to ask, and she was usually in the kitchen on her phone, drinking coffee. All in all, not a good place to stay. Hotel- cmanager, Owner at Hotel Derby, responded to this review Dear Guest,Thank you for taking the time to share your feedback with us.We are pleased that you found our reception team helpful and that you appreciated our convenient location.However, who wish to clarify that the room you were assigned is the room that was reserved, we encourage guests to contact reception if they have any concerns as our team are always happy to assist with room selection. Furthermore, the hotel is fully soundproofed according to all regulations, and our rooms feature double-glazed windows and double doors for optimal comfort. Additionally, blackout curtains are in place to block light during nighttime hours. Moreover, the breakfast service offers both hot and cold options, with hot dishes prepared fresh to order for enhanced satisfaction.Nonetheless, we are glad you found our hotel foyer welcoming and that it created a positive first impression.We hope you will return for an improved experience in the future.Kind regards,Javier Saldon, General Manager

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• User:Rehák L

  Trip type: Family

  Good experience at Derby

  11 Apr 2026

  Room was clean, reception is kind.Location wise is the best if you want to be midway between Camp Nou and city center.Breakfast was delicious and served in the best ways possible. The atmosphere is the best created by the hosts Hotel- cmanager, Owner at Hotel Derby, responded to this review Dear Guest,Thank you for sharing your wonderful experience with us.We are delighted that you found your accommodation spotless and appreciated the kindness of our team at the front desk. It brings us great joy that you valued our strategic position between Camp Nou and the city center.We are equally pleased that you enjoyed our breakfast service and found the ambiance so welcoming, created by our dedicated hosts.We look forward to welcoming you back for another memorable stay.Best regards,Javier Saldon, General Manager

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• User:AlharthiAl

  Trip type: Family

  Our Home Away from Home – Exceptional Service & Location!

  29 Mar 2026

  We have been staying at this hotel since August 2022, and it remains our top choice. The hotel is incredibly comfortable and perfectly situated, as it is close to many attractions and key locations, making every trip seamless.What is truly beautiful about this hotel is how wonderfully helpful and amazing everyone is. The entire team treats you with such care. We would especially like to highlight Jose and the night shift staff; he has always been an attentive and kind person who truly gives a soul to the atmosphere.It is a joy to encounter such a welcoming spirit that perfectly reflects genuine Spanish hospitality and high professional ethics. We highly recommend this place to anyone looking for comfort and a dedicated team that makes you feel valued every time. Hotel- cmanager, Owner at Hotel Derby, responded to this review Dear Faizah,Thank you for letting us know your impressions.We are thrilled to hear your time at Hotel Derby felt like a home away from home.It brings us joy to know you appreciated our team's warm hospitality, especially the attentive care from José and our night colleagues. Their dedication to creating a welcoming atmosphere is something we take great pride in, and we’re glad it resonated with your experience of Spanish warmth.We’re also pleased you found our location convenient for exploring Barcelona’s attractions. Being close to key spots while offering a peaceful base is exactly what we aim for, and it’s rewarding to know this contributed to your seamless stays since 2022.We look forward to welcoming you back for another excellent experience with us.Kind regards,Javier Saldon, General Manager

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• User:Francisco C

  Trip type: Couples

  Their "It's not our policy" policy sucks.

  16 Mar 2026

  I will start this review from the moment of booking. When we made the reservation, we accidentally selected an arrival date that was one day earlier than intended. Within an hour of making the booking, we realized the mistake and contacted the hotel immediately to correct it. No luck. The response was simply: “It’s not our policy,” even though the reservation had been made two months in advance.The room itself was not particularly comfortable, but it was acceptable and clean. The noise, however, was another story. Although the hotel is located on a quiet street (far from hot spots like La Rambla, the beach, etc.), the noise at night continued well past 2 a.m.Then came the biggest issue. We requested a wake-up call for 7:15 a.m., but we woke up at 8:25 a.m., leaving us only a few minutes before we were scheduled to be picked up for a pre-paid, non-refundable tour. When we went to the front desk, the young lady told me, “We tried calling you, but no one picked up,” which was clearly not true. When we asked that if no one answered, why didn’t they send someone to knock on the door (maids were literally cleaning the room next door), the response was: “We are busy. It’s not our policy. We will send someone from maintenance to check the phone.”There was nothing wrong with the phone. Later that evening, my wife asked to speak with the manager, but he or she was unavailable. However, the person at the front desk gave us a completely different explanation, saying that they had simply been very busy that morning—no mention of calling our room or sending maintenance. In other words: the morning person was caught in a lie. We almost missed our tour that day. The question is: what would have happened if we had missed a flight? Honestly, the hotel experience left a huge blemish for us. Hotel- cmanager, Owner at Hotel Derby, responded to this review Dear Sir,Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel.We are very sorry to read your review and to learn that your stay did not meet your expectations. We truly regret the frustration you experienced and appreciate you taking the time to share your feedback in such detail.Regarding your reservation, we understand how easy it is to make a mistake when selecting dates. However, cancellation and modification conditions are clearly stated at the time of booking and are chosen by the guest. In many cases, these policies are set through the booking platform or intermediary and are not fully within the hotel’s control. For this reason, we are not always able to make changes outside of the agreed conditions, even when the request is made shortly after booking.In terms of the noise, we are genuinely surprised by your comments, as our location is typically known for being in a quiet, residential area while still being well connected to the rest of the city. Had we been informed during your stay, we would have gladly checked availability to move you to a different room or floor to ensure a more comfortable experience.With regard to the wake-up call, we take this matter very seriously. Our system confirms that a call was placed to your room at the requested time, but unfortunately it was not answered. We understand how upsetting this situation must have been, especially given your scheduled tour. However, as the phone was functioning correctly, we are limited in how much further action we can take if the call is not heard or answered. That said, we regret any confusion caused by the different explanations you received at the front desk, as this is not the level of clarity and consistency we aim to provide.We are truly sorry that these issues left such a negative impression on your stay. Your feedback is important to us, and we will use it to continue improving both our communication and service.We all do hope to welcome you back in the future for a more enjoyable stay.Best regards,Javier Saldon, General Manager

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