Hesperia Presidente

Recent Reviews: 1397

• User:Explore29195937072

  Trip type: Solo travel

  Recomeded

  13 Dec 2025

  My stay at Hesperia was quiet and enjoyable. The room was clean, and the hospitality from Miss Emerald and all the staff in general was excellent. Isabel Sanz, Dueño at Hotel Hesperia Presidente Barcelona, responded to this review Dear Guest,Thank you very much for recommending our hotel and for sharing such positive feedback about your stay. We are delighted to know that you enjoyed a quiet and pleasant experience, and that you found your room clean and comfortable.Your kind words about the hospitality provided by our reception team and all our staff are truly appreciated. It is always rewarding for us to know that our team’s efforts contribute to a memorable stay.We look forward to welcoming you back in the future and wish you a pleasant journey ahead.Kind regards,

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• User:KathrynCruiseMasters

  Trip type: Couples

  Unethical Business Practices – Illegal Credit Card Charges?

  05 Dec 2025

  I am a Travel Agent and booked two couples to stay at this property after their cruise (one night was booked through the cruise line and two extra nights were booked directly through the hotel’s website). I thought since Princess Cruises uses this property, it must be reputable, and I could confidently book my clients to stay additional nights here. Wrong. Problem #1: I booked a “non-refundable, pre-paid” rate. The payment terms on the website clearly state: “Prepayment required – Online secure payment.” The confirmation I received also clearly states: “Prepayment required of 100%.” I assumed their credit cards were charged when the reservations were made. I’m not sure what other interpretation there could be from those statements. As it turns out, their cards were not charged. Problem #2: One of the couples encountered an issue with their credit card while on their cruise and the card was shut down. When they all arrived at the hotel, they were told that they needed to pay. Obviously, there was confusion because they thought they had already paid. The hotel proceeded to email me, stating that this couple’s card declined and that I needed to provide a new card via a link that was supposedly in the email. There was no link. The hotel staff then allowed my clients to leave with a pending balance on their account. After arriving home, the other couple contacted me and said that the hotel had charged them twice! When I asked the hotel about it, they admitted to me, IN WRITING, that they took it upon themselves to charge the balance that the couple with the declined card still had pending. WHAT?! This is flat out wrong. To make matters worse, after I responded to the hotel’s email that admitted what they did, explaining how wrong it was of them to do this, there has been no further communication from the hotel. I emailed them daily for a week and no one bothered to get back to me. My clients with the second charge reported it to their credit card company as fraudulent and the charge has since been removed, but this whole situation still doesn’t sit right with me. The hotel needs to be held accountable for their unethical business practice. Isabel Sanz, Dueño at Hotel Hesperia Presidente Barcelona, responded to this review Dear Kathryn,Thank you very much for taking the time to share this situation with us. We sincerely regret the inconvenience caused to you and to your clients.We believe that this matter deserves to be handled with the appropriate attention and, therefore, we kindly prefer to address it privately rather than through this channel. Our intention is to fully understand what happened and reach a solution that is fair for you, for your clients, and also for us, as there is still an outstanding invoice to be settled.We have already taken note of all the points mentioned and will contact you directly to clarify the situation and agree on the appropriate next steps.Once again, we apologise for the difficulties and the discomfort this may have caused. We appreciate your patience and cooperation while we work to resolve it.Kind regards,

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• User:errolb112

  Trip type: Couples

  Street party noise goes all night!

  03 Oct 2025

  We live across the street from a subway station in Toronto so we are accustomed to noise, but it doesn’t compare to the sound of people partying all night on the street beside our hotel. Do the bars stay open all night?We just arrived yesterday. At $500/night I wouldn’t recommend staying here. Isabel Sanz, Dueño at Hotel Hesperia Presidente Barcelona, responded to this review Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the disturbance you experienced from the street activity during your stay. We understand how important a restful night is and regret that your experience did not meet your expectations.Please be assured that we take guest comments seriously and will review this situation to see how we can better manage noise in the future. We value your input and hope to have the opportunity to provide a more comfortable stay should you choose to visit us again.Sincerely,

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• User:And949

  Trip type: Couples

  Bathroom and bedroom are basically the same room

  09 Sept 2025

  I stayed at the Hesperia Barcelona Presidente with my girlfriend and unfortunately our experience was negatively affected by the room’s bathroom layout.The bathroom is not separated from the bedroom: the sink is positioned right at the entrance, while the shower and toilet are only enclosed by almost transparent glass doors. From inside the room and even from the bed, it is possible to see the person in the shower or using the toilet. For a 4-star hotel, this solution is completely inadequate and removes any sense of privacy.When we booked through Booking.com, the photos did not make this clear at all. We expected a traditional, private bathroom as one would reasonably assume in a hotel of this category. After reading reviews online, we realized other guests have also raised the same concern, which confirms this is not an isolated issue.The hotel’s location and check-in were fine, but the bathroom design was a serious disappointment and really affected our stay. I hope management takes this feedback seriously and addresses it, or at least ensures that future guests are fully aware of the unusual setup before booking. Isabel Sanz, Dueño at Hotel Hesperia Presidente Barcelona, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We sincerely regret that the layout of the bathroom in your room negatively affected your experience.The comfort and satisfaction of our guests are very important to us, and we appreciate you bringing this to our attention.We are glad to hear that the location and check-in process met your expectations, but we regret that the bathroom design impacted your stay. Your comments will be shared with our team to ensure better clarity and communication for future reservations.We hope you will consider staying with us again, so we can provide a more comfortable and enjoyable experience.Kind regards,

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• User:Jenny T

  Trip type: Family

  Best Complimentary Breakfast and Service

  17 Aug 2025

  Javier and Jose Luis made my family and feel like VIP guest. So genuinely nice and thoughtful in every interaction. Rooms were spacious, beds were comfortable, and it was a great location. Isabel Sanz, Dueño at Hotel Hesperia Presidente Barcelona, responded to this review Thank you for sharing your wonderful experience! We’re delighted to hear that Javier and Jose Luis made you and your family feel like VIPs. It’s fantastic that you enjoyed our rooms, comfortable beds, and central location. We look forward to welcoming you back on your next visit!

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