Hotel Barcelona Condal Mar Affiliated By Melia

Recent Reviews: 2627

• User:Jenn F

  Trip type: Friends getaway

  Very disappointing experience, eventually resolved by Melia

  29 Mar 2026

  The room was comfortable and the location was convenient, however our overall experience at Hotel Barcelona Condal Mar Affiliated by Meliá was very disappointing.On 28 April 2025, my friend and I ate in the hotel’s ground floor restaurant and ordered the “Authentic Smash Burger.” After waiting around 45 minutes — during which people who ordered after us received their food, ate, and left — and having to chase the order three times, we were eventually served what was essentially two patties with cheese and bacon and fries, without the bun or most of the ingredients listed on the menu. We were later told the kitchen had run out of buns, but no one informed us beforehand or offered an alternative. The attached photo shows what was served (taken after I had already taken a bite).I also reported that a personal item (a washing bag) had been taken from our room, which may have been a genuine mistake but was still concerning.Most disappointing is that I have contacted both the hotel and Melia customer service multiple times over the past month and have received no response or acknowledgment.I would appreciate it if the hotel’s General Manager or Melia Guest Experience team could review this matter and contact me so the issues raised can be properly addressed.Update: Following this review, Meliá Guest Experience contacted me, reviewed the complaint, and offered compensation, which I have accepted. Hotel Manager, Owner at Hotel Barcelona Condal Mar, Affiliated By Melia, responded to this review Dear Guest,It is disheartening to learn that we fell short of your expectations following your visit to Hotel Barcelona Condal Mar, Affiliated by Meliá.As mentioned, this situation was thoroughly reviewed by our Guest Experience team and a resolution was offered and accepted. We appreciate your cooperation throughout this process.Your comments have been shared with the hotel management team and taken into account as part of our ongoing efforts to review and improve our service procedures.Thank you again for bringing this to our attention.Kind regards,Emilia M., Hotel Barcelona Condal Mar, AbM Team

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• User:namratamht9

  Trip type: Family

  Horrible experience, unnecessary extra charges, poor service and shabby rooms

  19 Nov 2025

  I stayed at this property with my family. The moment we checked in with our large suitcases with a kid, instead of helping us , they told that we have to carry our suitcases ourselves as they don't provide help with luggage. After this shaky start, we were greeted with broken furniture at our room. This is the 1st hotel which I visited who shared 4 euros just to provide cutlery in the room. No one should ever waste their money in this useless property. Hotel Manager, Owner at Hotel Barcelona Condal Mar, Affiliated By Melia, responded to this review Dear guest,Thank you for taking the time to share your feedback regarding your stay at Hotel Barcelona Condal Mar, Affiliated by Meliá.We are sorry to read that your stay did not meet your expectations.We would like to clarify that our hotel does not offer porter service, and we apologise if this was unexpected upon arrival. Regarding the cutlery request, room service items carry an additional charge, as indicated on the menu.We also regret that the condition of your room was not to your satisfaction. Your comments have been shared with our maintenance and housekeeping teams for immediate review.If you would like us to follow up personally, please feel free to contact us directly. We would be happy to assist you.Kind regards,Emilia M., Voice of Customer Coordinator

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• User:Departure58657267322

  Trip type: Family

  Worst hotel with rude staff, poor services and broken furnitures

  19 Nov 2025

  Horrible horrible experience at this hotel. Firstly, after we checked in with our 3 big suitcases and a kid, they told that they don't have porter to carry suitcases. 1st time have I experienced this kind of response. Then we somehow entered the room, and to our horror, the furniture were broken. We then ordered baby food from outside and asked them for cutlery , to which they charged 4 Euros just for the room service to provide cutlery. Next day we asked for the water bottle to which they reply that they just provide water bottle during checkin even if u r staying for 3 days. I strongly disrecommend this hotel. We have stayed in so many beautiful properties across the world, but this is the first hotel where we had this horror experience. Hotel Manager, Owner at Hotel Barcelona Condal Mar, Affiliated By Melia, responded to this review Dear guest,Thank you for sharing your opinion after your recent stay at Hotel Barcelona Condal Mar, Affiliated by Meliá.We are sorry to hear that your stay did not meet your expectations.We would like to clarify that, unfortunately, our hotel does not offer porter service. Regarding the cutlery request, room service carries an additional charge as indicated on the menu, and the complimentary water bottle is provided once upon arrival for all guests.We are sorry if these procedures were not clearly communicated and if this affected your experience. Your comments have been shared with the relevant teams for review.If you would like us to follow up personally, please feel free to contact us directly.We do hope that you might consider visiting us again in the future.Kind regards,Emilia M., Voice of Customer Coordinator

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• User:500dank

  Trip type: Business

  Good stay - Breakfast could be better

  17 Nov 2025

  Let’s start with the most important aspect of this review: I slept bed well at this hotel. The bedding was very good. Location wise, the hotel was very convenient for me. The neighbourhood isn’t they attractive. My room overlooked an abandoned warehouse complex with holes in the roof. In the distance I could see the Sagrada and the Montjuic. It’s quite a bit away from the major sights in the city, so if that’s your hoops you must take into account about 30 minutes driving with a taxi or ride share. Breakfast was a bit disappointing. Hotel Manager, Owner at Hotel Barcelona Condal Mar, Affiliated By Melia, responded to this review Dear Guest, We would like to thank you for taking the time to review your stay at Hotel Barcelona Condal Mar.We're delighted you appreciated our premium bedding designed for optimal rest.Your note about the neighborhood views is valued feedback we'll consider in room allocations, though we're pleased our proximity to major transport links served your city access needs.Regarding breakfast, we offer flexible options including our advance-purchase rate that many guests find advantageous for planning their stay.We hope that we can see you again soon. Kind regards,Laura L., Voice of Customer Coordinator

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• User:717ChrisT

  Trip type: Family

  Exceeded our expectations and definitely recommend

  30 Oct 2025

  The hotel itself exceeded our expectations. We had a quadruple room on the 9th floor with a very large bathroom (bath with shower, shower cubicle, toilet) as well as a separate toilet. The minbar came in very handy to store our milk (didn’t actually purchase anything from it). The coffee/tea was always restocked although we bought extras from one of the many local supermarkets (literally 8 within 10 min walk in all directions). Very comfortable and clean for 3 adults and a teenager. The room was very clean and was serviced every day without any issues. The rooftop pool was used once and the views from the roof are awesome. The staff are really friendly and helpful and the drinks from the bar were very very cheap compared to UK prices. The metro was a 10 min walk away as well as the tram. This is a great “out of city centre” hotel with very easy connections and was perfect for our short stay. Hotel Manager, Owner at Hotel Barcelona Condal Mar, Affiliated By Melia, responded to this review Dear Christ,Please accept our sincere thanks for this kind feedback.We're delighted our quadruple room layout provided ample space for your group, and that you found value in the convenient minibar storage. Our team takes pride in maintaining high cleanliness standards throughout our facilities.The panoramic city views from our rooftop pool area remain one of our most cherished features, and we're thrilled you enjoyed this unique perspective of Barcelona.Your recognition of our attentive staff and the strategic location near multiple transport options is particularly rewarding, as we strive to create seamless urban experiences for all our guests.We hope to have the occasion to welcome you back.Best wishes,Laura L., Voice of Customer Coordinator

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