Leonardo Hotel Barcelona Gran Via

Recent Reviews: 721

• User:signum37

  Trip type: Couples

  Bad member of staff

  10 Jan 2026

  Stayed for 5 nights over the new year period and at first everything was ok.Receptionist got us checked in and off to the room. The room was clean and perfect for us, except for the fact we had to have the window open all the time as it was sooo hot.Breakfast, the first morning we were seated and we went for food, a fair range, but the hot food was cold so not a good start.The second morning although busy in the hotel we went for breakfast and the man who was seating people pointed to a table in between 2 other tables with a max of 4 to 6 inch gap between tables and he was expecting a fully grown man to get through, a child wouldn't have fitted. We went and waited for another table and he went no no no this table. Although there were other tables, I felt humiliated and disgusted at his attitude. We walked out and ate out for the rest of our stay.I emailed the hotel with no reply. Again disgusting.All other members of staff were fine and professional except for this one man. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear Ian,Thank you for taking the time to share your feedback.We are delighted you found our rooms well-suited for your stay and enjoyed their cleanliness.That said, we sincerely apologize that your experience fell short in some areas. We take all feedback seriously and have shared your comments regarding breakfast quality and service standards with our team for review. Additionally, we regret any inconvenience caused by our delayed response to your email but we have not received any e-mail from you anywhere and we do not have any complaint from you during your stay.We appreciate the feed back while the customer is in house in order to be able to correct the situation.Nonetheless, we are pleased you appreciated our central location near metro connections and local attractions. This remains one of our most valued features for exploring Barcelona conveniently.We hope to see you again for a more enjoyable experience.Best wishes,Albert Pedragosa Operations ManagerAlbert Pedragosa Operations Manager

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• User:L H

  Trip type: Friends getaway

  3 star hotel

  10 Nov 2025

  Modern hotel, about a 15 minute walk to La Rambla. Clean rooms w/ hardwood floors, good blackout curtains, uncomfortable beds, minifridge, safe, coffeemaker, 1 bottle complimentary water, hair/body wash wall dispenser, shower head in narrow bathtub w/ poor temperature control. Some rooms are on a narrow courtyard that amplifies smells and noise; very unfortunate when people are smoking +/- talking in the middle of the night. Tiny elevators. Standard breakfast buffet. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear Guest, Thank you for the time you have taken to write a review.We are delighted you enjoyed several aspects of our accommodations and facilities during your stay.However, we regret that some elements did not fully meet your expectations. We apologize for the shortcomings you encountered with the room environment and amenities.That said, our convenient location remains one of our strongest assets for guests wanting to explore the city with ease.We hope to welcome you back in the future. All the best.Albert Pedragosa Operations Manager

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• User:LeszekITSLEL

  Trip type: Family

  Disappointment

  10 Nov 2025

  I have never rated a hotel one star so I don't feel good about it but.....To me, it was a one star experience. For the first time I decided to change hotel during my stay to save my city break. We have arrived late Friday and got checked in fast. Our room was located at the 6th floor with the view to the street. The room and hotel itself is super clean however a bit dated. We were not able to sleep almost at all. The street noises are coming to the room and it does not matter if you have the window closed or open. It is the same all the time. The windows are not soundproof at all. Around 2.30 AM I went down to the reception asking for a different room, with the inside view but instead I received comment that "It is very quiet today". Anyone can have own opinions.....In the morning we decided to check out and head to another hotel, this time the reception member was more understanding. In the end, I paid for 2 nights instead of 3, but I stayed just one. In the past I stayed in other Leonardo locations in Berlin and they were great. This one however is a big, massive disappointment.The coffee at the breakfast was one of the best I had, the breakfast itself is rather poor with variety. The waiter on the breakfast was very friendly. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear Leszek,Thank you for taking the time to share your feedback.We are pleased that you found our hotel facilities to be well-maintained and appreciated the quality of our breakfast coffee.That said, we sincerely apologize that your experience fell short in some areas. We regret the inconvenience you encountered with the ambient conditions and our team's initial response to your request. Our rooms feature double-glazed windows designed to minimize external sounds, and we typically recommend interior-facing accommodations for guests seeking enhanced tranquility.Nonetheless, we are glad that our breakfast team provided friendly service during your visit. Their dedication to guest comfort is something we value greatly.We look forward to the chance to host you again for a more satisfying experience,Kind regards,Albert Pedragosa Operations Manager

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• User:0_0SamJ

  Trip type: Couples

  Awkwardly Situated & Outdated

  04 Oct 2025

  Dated hotel in a very secluded, quiet area part of Barcelona. Reception staff are friendly and knowledgeable, but that’s where the positives end! The room was extremely dated with a rock solid bed that was similar to sleeping on concrete. The view from our window was a courtyard where the smell of bins would waft in constantly all night. The bathroom was really minimal with little to no control of the temperature of water in the shower. The hotel however did supply free toothbrushes, toothpaste, combs, one pair of slippers and a shaver. When we checked in we was also told we got a free bottle of wine and a couple of apples for free in the room. They do offer food at the hotel, but was all quite expensive and dint seem worth it for what you’d get. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear Guest,Thank you for taking the time to share your review.We're pleased to hear our reception team made a positive impression with their attentive service during your stay.However, we sincerely regret that some aspects of your accommodation fell short of expectations. Our maintenance team is always available to address immediate concerns like shower temperature adjustments. While we regularly update our rooms, we'll review your observations about the bedding configuration. The tranquility of our location appeals to many guests seeking respite from urban bustle, though we understand preferences vary.Nonetheless, we're glad you appreciated the complimentary toiletries and welcome treats provided in your room, which reflect our commitment to guest comfort.We hope to welcome you back. Best wishes,Albert Pedragosa Operations Manager

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• User:Lally05

  Trip type:

  Great service

  08 Aug 2025

  Lovely room, breakfast man didn’t get his name from stiges was a credit to the establishment. Fantastic location with a great room for 3. Will be back. Hotel Manager, Owner at Leonardo Hotel Barcelona Gran Via, responded to this review Dear Lally,Thank you for so positively reviewing your stay.It's wonderful to hear you enjoyed your stay with us so thoroughly.We're delighted our team's service met your expectations and that your room provided the comfort we strive to offer all guests. Our staff members like the breakfast colleague you mentioned take pride in creating memorable experiences. The central location indeed makes exploring Barcelona's attractions convenient, and we're glad our triple room configuration suited your travel group perfectly.It would be a pleasure to welcome you again. Best regards,Albert Pedragosa Operations Manager

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