Mandarin Oriental Barcelona

Recent Reviews: 1955

• User:ОЛЬГА Л

  Trip type: Family

  Terrible stay

  26 Mar 2026

  1/5 stars - Terrible stay, avoid this place!I had a really disappointing experience at this hotel. The staff were completely unfriendly from check-in – rude, unhelpful, and acted like they couldn't be bothered. The rooms felt ancient and outdated, with worn furniture and peeling wallpaper that made it look neglected. Cleaning was subpar at best; they didn't change the towels during my stay, never replenished bathroom amenities like soap or shampoo, and the bathroom wasn't properly sanitized. Worst of all, the carpets were filthy and smelled musty – I had to keep my shoes on the whole time. Not worth the price, won't return. Mandarin Oriental, Barcelona, General Manager at Mandarin Oriental, Barcelona, responded to this review Dear L1741II_,Thank you for your message. We would very much like to follow up on your comments; however, we have not been able to locate a booking under your name. May we kindly ask you to contact us directly so that we may review your experience in detail and assist you further? We appreciate your time and hope to hear from you soon.Jean Philippe Moser General Manager Mandarin Oriental, Barcelona

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• User:Lascida79

  Trip type: Family

  The perfect stay

  10 Feb 2026

  I went for a Short break with my sister and my nephew and we couldn't expect more. This beautiful property is nicely located in one of the most popular area in Barcelona. The level of service is litterally outstanding and the quality of amenities and food provided is excellent . A special thank to Ekaterine from breakfast who made us feeling special from the very first moment. She is indeed the highlight of the stay. Thank you also to Luigi (concierge) and Victoria (breakfast)for their kind welcome. We cannot wait to come back. Mandarin Oriental, Barcelona, Director General at Mandarin Oriental, Barcelona, responded to this review Dear Ms. Antonella,Thank you for sharing your impressions following your stay at Mandarin Oriental, Barcelona. We are delighted to know that your time with us was so enjoyable.We appreciate your kind mention of Ekaterina and Victoria from breakfast, as well as Luigi from Concierge. Your recognition means a great deal to us and supports the commitment we bring to our work each day.We look forward to welcoming you back to our hotel whenever your travels bring you again to Barcelona.Kind regards,Jean Philippe MoserGeneral ManagerMandarin Oriental, Barcelona

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• User:Astrobeemer

  Trip type: Couples

  Best hotel in Barcelona !

  08 Feb 2026

  Our first time at a Mandarin Oriental did not disappoint. From the moment the friendly porters helped us with our luggage at the entrance of the hotel, we could tell this was going to be a special stay. After the pleasant check-in, in the lobby, we were offered the option to visit the Terrat by Hublot rooftop bar until our room was ready, since we had arrived a couple of hours before the check in. Although we would have loved to change and shower and get comfortable right away after our long flights, our time at the rooftop bar was relaxing, the food and drinks were delicious and time went by faster than anticipated. The room we had was not big or overly luxurious but it was very clean, quiet and had a nice view of Passeig de Gràcia and a small view of Casa Batllo. The bed was comfortable, the amenities were fantastic and the wifi and tv worked great. We loved the bathroom, and although again it wasn’t very large, it was comfortable enough and had a good layout. The shower was large and the water pressure was out of this world, probably the strongest water pressure we have ever experienced anywhere. The service we had during our entire stay was top notch - everyone was so genuinely friendly and helpful. The security was great at the hotel, and even with that, it seemed that everyone knew us there after check-in and we were never questioned and we were indeed welcomed warmly each time we came in. Our first night the concierge recommended a great tapas bar and made a reservation for us even if it was a little late at night and we loved it so much, it was a fantastic way to start our vacation. The included breakfast buffet we had each morning was delicious. The food did not vary each morning but the quality and service were excellent. Aside from the buffet foods, you could order other items from the à la carte menu such as omelettes or eggs Benedict which came pretty fast and were very tasty. The Mandarin Oriental Barcelona also has its own Michelin star restaurant called Moments which is fabulous (I wrote a separate review for it ) , and the Bankers bar was very cool and the drinks were great. Room service was really great - they did a fantastic job cleaning the room, and the amazing thing is that we never saw any carts on the hallways, it is like they just appeared and disappeared and poof the room was clean. The in room dining was also absolutely delicious - we had dinner once and breakfast once. One particular morning we had a very early tour, and not only was the breakfast buffet not open so early but even the breakfast items for in-room dining were not served that early (there were certain 24 hour items on the menu but they were not suitable for us for breakfast), so we happened to talk to our head waiter and she said it would be absolutely no problem for them to make a special breakfast for us even before 6am and serve it in our room, which they did perfectly - now that’s service! The only minor hiccup during our stay was that both of our keycards stopped working 2 days before checkout so we had to go to the lobby to get them re-programmed. Our introduction to the Mandarin Oriental was fantastic and we look forward to stay at many more of their properties throughout the world. Thank you to the entire Mandarin Oriental Barcelona team for an amazing stay. Mandarin Oriental, Barcelona, General Manager at Mandarin Oriental, Barcelona, responded to this review Dear Astrobeemer,We would like to thank you for sharing your opinion in TripAdvisor, following your recent stay at Mandarin Oriental, Barcelona. We are happy to learn that you had a fantastic stay in our beautiful city with us; and that you appreciated our service and facilities. Looking forward to the pleasure of welcoming you back to Mandarin Oriental, Barcelona! And thank you for being a FAN! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona

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• User:RotaFortunae

  Trip type: Family

  Great stay

  19 Jan 2026

  an exceptional experience, as always. The location is perfect, offering both convenience and comfort(parking offered makes it even more convenient for mobile travellers). The service throughout the hotel was impeccable - attentive, professional, and genuinely warm. The high level of security is esecially appreciated. Expect smart design of rooms, which make stay even more comfortable. We booked two rooms and hotel staff complementarily upgraded one of the rooms’ category and offered connecting apartments. Lovely The only slightly disappointing aspect was the bar staff - one of the bar staff’s behavior was unexpectedly brusque, which felt out of character for the Mandarin Oriental brand. In addition, the restaurant interior seemed unusually modest compared to the typically elegant style of the group. That said, the dining experience itself, including the breakfasts, was excellent, as always.Overall, Mandarin Oriental remains a benchmark of quality and elegance despite a couple of minor shortcomings.Recomend Mandarin Oriental, Barcelona, General Manager at Mandarin Oriental, Barcelona, responded to this review Dear RotaFortunae,We would like to thank you for sharing your opinion on Tripadvisor, following your recent stay at Mandarin Oriental, Barcelona. We very much appreciate your opinion and your feedback. We are happy to learn that you had an excellent stay with us, and appreciated our central location, rooms, breakfast and service. We have also well noted your constructive comments in regards to our bar colleague and we thank you for bringing it to our attention, rest assured we will address this point in order to improve.We look forward to the pleasure of welcoming you back to our hotel! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona

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• User:Zafar A

  Trip type: Family

  Great stay in Barcelona, and staff were amazing

  28 Nov 2025

  I visited this hotel for 1 week in late November, the staff were super friendly and spoilt us rotten, they made my mother most welcome, and the staff were exceptional, thanks to Sonia and Katrina, and especially Pablo in the restaurant (moments), Pablo was most sincere and genuine, and everything he said he delivered on, if you want sound advice, then speak to Pablo, all the staff at reception (Diego, Raul, David, Jhi Jhi, Tibabo, Alberto, Pau, Jill) I cannot remember everybodys name I am sorry, but thank you for taking good care of us. Zafar Mandarin Oriental, Barcelona, General Manager at Mandarin Oriental, Barcelona, responded to this review Dear Zafara340,We would like to thank you for your great TripAdvisor review, following your recent stay at Mandarin Oriental, Barcelona. We very much appreciate your opinion. We are happy to learn that you and your mother had a great stay in our beautiful city with us, and that you appreciated our service. I would like to thank you for your kind compliments towards our team members, we are delighted to learn that they contributed to make your experience memorable.We look forward to the pleasure of welcoming you back to our hotel soon! Sincerely, Jean Philippe Moser General Manager Mandarin Oriental, Barcelona

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