Melia Barcelona Sarria

Recent Reviews: 3235

• User:Freyaeve

  Trip type: Friends getaway

  Another wonderful stay

  17 Feb 2026

  We stayed here a few years ago and decided to give it another visit and was tempered by the staff which we thought was a very nice touch. Special thanks to Judith who made us feel very welcome she looked after us very well indeed. The hotel is great and the breakfast in the morning was full of variety and plenty of choices available for any tastes. The produce was of good quality and the show kitchen was a nice touch , thank you again to all especially Judith we will be back. Hotel Manager, Owner at Melia Barcelona Sarria, responded to this review We'd like to thank you for this positive feedback about your stay in our hotel.We're delighted our team's warm hospitality made your return visit memorable, embodying the service culture we strive to maintain daily. Your appreciation for our varied breakfast selection, featuring quality ingredients and live culinary stations, highlights our commitment to exceptional gastronomic experiences. It brings us joy to know Judith's attentive care contributed significantly to your positive room experience, as personal connections form the heart of Spanish hospitality.We look forward to welcoming you back for another stay filled with comfort and thoughtful details.We hope to have the occasion to welcome you back. Kind regards,Guest Service Department

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• User:GrandTour47830107066

  Trip type: Couples

  Avoid if you want a good nights sleep and a quality room - Does not match Melia quality

  16 Feb 2026

  The Level at Melia Sarria Barcelona Junior Suite with breakfast buffet and Spa - 4 days €1200Doesn't match Melia The Level quality of other hotels and is much higher priced, i chose it since i had good experiences at other The level melia and was disappointedMuch more expensive than other the level hotels i have been to but much much worse qualityI arrived and was given non-working room keys, went down to replace them. Went back,. different room than pictured on the website that i paid for and had lots of problems inside, doors hanging off hinges, non sealing windows with wind and road noise coming in etc.. Went back down to complain, after a long wait i got showed other worse rooms by hotel manager and refused them until eventually got the room that i paid for. Room also had bad doors, constant buzzing noise from an electrical box, electrical issues with lights, doors wont close properly including shower door. Room is extremely cold as the windows wont close properly and wind and noise is coming through. AC will not warm up room and only puts out cold. Complained again the next day and had to ask for hotel manager as it wasnt being resolved quickly. Got moved to a suite after repeatedly being told i was lucky to get the room i had before (the room that i had paid £1200 for, for 4 nights) and telling them i was unhappy with it and it was unsuitable. The suite looks OK, after spending the night the windows also wont close and seal properly, and there was whistling wind noise and knocking all night as the windows creaked from lack of proper closing seals. After another sleepless night complained again and was offered another room, i refused and was offered refund for 1 night. i took refund and left hotel early and booked somewhere else. Totally crap experience and doesnt match Melia The Level quality iv'e experienced before Internet very slow (20mbit download 3 mbit upload). Area has poor 5G reception and only gets 4G so its barely faster using phone dataPoor quality buffet food that is stale and clearly put out over and over again until someone eats itHorrible dated rooms with tiny 30" TV setsEvery room i checked had both major and minor issues that required calling maintenance or complaining and make the whole experience very stressfulSpa is small and not inclusive in The Level, you get a free single use coupon for 30 minutes and thats it The gym is very high quality and clean and has very good equipment The whole hotel is almost typical of Barcelona hotels that give you crap rooms with a load of issues at an extremely high price, i would recommend finding a new built hotel in El Poblenou area that doesn't have build quality issues, there are much cheaper and higher quality options there Guest Experience, Otros at Melia Barcelona Sarria, responded to this review Thank you very much for taking the time to share such a detailed account of your recent stay. Although I am truly grateful for the positive points you highlighted—particularly your recognition of our gym facilities—I am sincerely sorry that we failed to deliver the standard of quality and comfort you rightfully expected from The Level, especially considering your previous positive experiences with other Meliá properties.Your comments describe a stay that fell significantly below both your expectations and our commitment to excellence, and I want to assure you that we take your feedback very seriously.Regarding the room assignment and maintenance issues, I deeply regret the inconvenience you experienced with the room keys, the discrepancies between the room booked and the room initially provided, as well as the multiple structural and functional problems you encountered—from loose doors to window insulation, noise disturbances, and temperature control. These incidents are unacceptable and not representative of the standards we strive to uphold. I sincerely apologize for the stress caused by having to change rooms more than once and for the lack of immediate resolution.I also apologize for the interruptions to your rest, particularly the wind noise and window sealing issues reported even after moving to the suite. A comfortable and peaceful sleep is essential, and I am very sorry that this was not your experience.Your comments about the buffet, internet speed, and overall room condition have been shared with the corresponding department managers so we can take corrective action. We appreciate your honesty, as this helps us understand where we must urgently improve.Regarding The Level experience and spa access, I regret that the inclusions did not meet your expectations and caused additional disappointment. We understand how important these details are, especially when choosing our premium service tier.While I am glad we were able to offer you a partial refund, I am genuinely sorry that the overall experience led you to leave the hotel early and seek an alternative. This is far from the impression we want to leave on any of our guests—especially someone who has previously trusted in Meliá for their travels.Please allow me to reassure you that your feedback is being used as an opportunity to review several internal procedures and conduct additional inspections to prevent similar situations from recurring. Your experience highlights areas where we must do better, and I appreciate you bringing them to our attention.Despite this disappointing stay, we truly hope to have another opportunity to welcome you back in the future and restore your confidence in The Level experience. If you decide to give us that chance, I would be personally committed to ensuring that your next stay reflects the quality, comfort, and care you expected from the start.Thank you again for your time, your honesty, and for acknowledging the positive aspects you experienced.Kind regards,Alexis Mazorra SánchezGuest Service Manager on Duty Meliá Barcelona Sarrià 5*

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• User:PearlyPotter

  Trip type: Couples

  Brilliant stay

  21 Dec 2025

  Stayed for 8 nights in a Junior Suite, room 407. Room was spacious with separate lounge area and comfy sofa. Large bedroom with comfortable bed - one of the most important aspects of any hotel stay. Excellent walk in shower. High standard of housekeeping. Bottled water replenished daily.We opted for The Level which was excellent. Delicious breakfast with wide range of choices plus tapas and beverages available throughout the day. All staff were friendly and helpful.We really enjoyed our stay at the hotel and will return next time we visit Barcelona. Hotel Manager, Owner at Melia Barcelona Sarria, responded to this review Dear Mrs Potter,Thank you very much for taking the time to share such a detailed and positive review of your recent stay with us. It is truly rewarding to know that you enjoyed your 8-night stay in our Junior Suite and that the room’s comfort, spaciousness, and housekeeping standards met your expectations.We are delighted that The Level experience contributed positively to your visit, especially the breakfast selection, tapas, and beverages throughout the day. Knowing that our team made you feel welcomed and well cared for is one of the greatest compliments we can receive.It was a pleasure to have you with us, and we are thrilled to know that you plan to return on your next visit to Barcelona. We look forward to welcoming you back.Best wishes,Guest Service Department

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• User:Melethiel579

  Trip type: Family

  Could be better, could be worse.

  12 Sept 2025

  My family and I were the guests in Barcelona’s “Meliá-Sarrià” from August 24th-27th, 2025. The administration promised us two separate queen beds, but there were only two little beds as one big bed. I slept on the little sofa, which did not work as the bed. The buffet was small, we even ordered the food from some local café, and met the delivery boy outside of the hotel. Our room had the bathrobes, but not slippers; in the restroom, there was also the bidet. It was my first time in Europe. Hotel Manager, Owner at Melia Barcelona Sarria, responded to this review Dear Guest,We regret the misunderstanding regarding the bed configuration and the inconvenience it caused. Our team always strives to accommodate guest preferences, and we’re sorry we fell short in this instance. We also appreciate your feedback regarding the sofa and breakfast buffet, which we will share with the relevant departments for review.While we’re glad the room included bathrobes, we apologize for the absence of slippers. These details matter to us, and we’re continuously working to improve our services.We hope to have the opportunity to welcome you again and provide a more comfortable and enjoyable experience. Please don’t hesitate to contact us directly for any future stays so we can assist you personally.Warm regards,With best wishes,Guest Service Department

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• User:Neetu C

  Trip type: Family

  Great hotel

  31 Jul 2025

  We loved the hotel. It was very clean and all staff were really friendly and helpful. We would like to say thank you to Guille from the restaurant for making our first night at the hotel special. He did a list of all the places to visit, went the extra mile to make sure our drinks were perfect and made us feel very welcome as did all the other members of staff. We would definitely be back to visit. Thank you again Hotel Manager, Owner at Melia Barcelona Sarria, responded to this review Dear Guest,Thank you for taking the time to share your positive feedback.We are delighted that you found our hotel very clean, which reflects our commitment to daily housekeeping excellence. Your kind words about our staff's friendliness and helpfulness truly embody our service culture, which we take great pride in. Special recognition goes to Guille from our Prezzemolo restaurant, whose personalized attention and local recommendations exemplify our dedication to creating memorable gastronomic experiences for our guests.We look forward to welcoming you back soon. Kind regards,Guest Service Department

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