Mercedes Heritage Barcelona Apartments

Recent Reviews: 499

• User:stevepX1658MH

  Trip type: Business

  Rude staff. Poor facilities. Check your mini bar for tampering.

  29 Dec 2024

  Restaurant closed. Was directed to pool ‘bistro’ which was basically a canteen with everyone in swim wear. Was refused food as I didn’t have a wristband. Reception guy said oh I forgot. Did not offer to get one. Went to have a wine out of the mini bar to find it had already been opened. Back to reception. Explained what I had found. He just sort of shrugged , did not offer a replacement. Terrible facilities. Bad attitude from staff. I got to lots of hotels and this ranks right down the bottom. Alexander Wein, Sonstige at The Taste Hotel Heidenheim, responded to this review Dear Mr. Steve P,we are sorry to hear that your stay at the Taste Hotel Heidenheim did not meet your expectations. It is our top priority to create a pleasant and welcoming environment for our guests.We take your criticisms of the restaurant and service very seriously. Please be assured that we are always working to improve the quality of our service.We would be delighted if you would give us another chance to meet your expectations in the future.With kind regards,Your team from Taste Hotel Heidenheim

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• User:Wolfgang-phd

  Trip type: Business

  Clean, comfy, delicious

  29 Jun 2024

  Hotel room was exceptionally clean. The mattress was comfortable, with an abundance of plush pillows. The 3 complimentary meals served were all delicious. My only complaint is that I needed to boil my own cup noodles on Sunday evening because their restaurant is closed for Sunday evenings. Alexander Wein, Sonstige at The Taste Hotel Heidenheim, responded to this review Dear guest,Warm greetings from the Taste Hotel Heidenheim.Thank you for your feedback. Your feedback helps usworking with you to become even better hosts every day.Best regardsAlexander WeinOperations Manager Taste Hotel Heidenheim

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• User:262alexanders

  Trip type: Business

  Rude Staff

  09 Apr 2024

  Terrible service!!! Arriving to check around 10:30PM a gentleman revived us and his attitude was terrible! The rooms were not clean full of spider webs. Not worth the stay. I also checkout and revived an email that I haven’t checkout! Terrible terrible service. Would not recommend it. Alexander Wein, Sonstige at The Taste Hotel Heidenheim, responded to this review Dear guest,Warm greetings from the Taste Hotel Heidenheim.Please excuse the inconvenience. Thanks to your feedback, I was able to discuss your concerns with my colleagues in the company.Unfortunately, we have no knowledge of which colleague it was or which room you were in.We are always happy when guests tell us about their impressions of us, we can only improve through feedback.Unfortunately we cannot understand your feedback.We would still be happy to welcome you again so that you can get a positive impression of us.Many greetings from the Taste Hotel HeidenheimThank you

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• User:988irisg

  Trip type: Family

  Wonderful stay!

  13 Dec 2023

  A very clean and quiet hotel. Breakfast buffet was exceptional. We have stayed here several times now and it never disappoints. The staff is very accommodating and professional. There is a large indoor waterpark next-door, which you can access through a underground passageway. Fantastic for families with children. Alexander Wein, Sonstige at The Taste Hotel Heidenheim, responded to this review Dear guest,Warm greetings from the Taste Hotel Heidenheim.Thank you for your feedback. Your feedback helps usworking with you to become even better hosts every day.We are already looking forward to welcoming you again.Best regardsAlexander WeinOperations ManagerTaste Hotel Heidenheim

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• User:PashaK88

  Trip type: Business

  Terrible service and low comfortable room.

  05 Apr 2022

  Poor service, long wait at reception for a room, almost 30 minutes. The rooms are not clean, the internet is not good in the rooms, there are no sockets in the night room, the choice of food is very limited and the same every day. not recommended! Alexander Wein, Sonstige at The Taste Hotel Heidenheim, responded to this review Sehr geehrter PashaKK88,Vielen Dank für Ihr Feedback. Für die entstandenen Unannehmlichkeiten möchten wir uns herzlichst entschuldigen. Entsprechend Ihrer Rückmeldung haben wir diese bereits im Team geteilt und werden die entsprechenden Maßnahmen einleiten damit dies nicht so wieder vorkommt.Viele Grüße aus dem Taste Hotel HeidenheimAlexander Wein Operations Manger

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