Nouvel

Recent Reviews: 1509

• User: Maria R

  Trip type: Solo travel

  Incurred additional taxi cost

  The Hotel ordered me a taxi for collection.A taxi arrived earlier than my assigned time,and asked for specific room number pick up.This was not my room number,so I waited for another taxi to call my room number.15 minutes passed and the receptionish shouted at me,saying this was my taxi !! I explained the taxi driver had called a different room no and I was waiting.I incurred a 15€ additional wait… Read moreThe Hotel ordered me a taxi for collection.A taxi arrived earlier than my assigned time,and asked for specific room number pick up.This was not my room number,so I waited for another taxi to call my room number.15 minutes passed and the receptionish shouted at… Read more

• User: 643kayd

  Trip type: Friends getaway

  Very nice

  With a central location this hotel has lots of attractions and restaurants nearby.It looks like a 1930s film set when you walk in. The single rooms are a good size with lovely modern bathrooms. All the staff we met were very nice and it was nice and clean.Breakfast was okay but could have been a bit better. The bar wasn't always open in the evening.With a central location this hotel has lots of attractions and restaurants nearby.It looks like a 1930s film set when you walk in. The single rooms are a good size with lovely modern bathrooms. All the staff we met were very nice and it was nice and clean.Brea… Read more

• User: Muhammad M

  Trip type: Friends getaway

  Review

  My stay at this hotel was disappointing mainly because of the staff’s attitude. Whenever we raised a concern or asked a question, they became rude and aggressive instead of being helpful.Our experience started badly at check-in. There was a mandatory £26 fee to be paid at the property. I realized I had forgotten my physical card and politely asked to pay using Apple Pay instead. The lady at recept… Read moreMy stay at this hotel was disappointing mainly because of the staff’s attitude. Whenever we raised a concern or asked a question, they became rude and aggressive instead of being helpful.Our experience started badly at check-in. There was a mandatory £26 fee t… Read more

• User: Susan G

  Trip type: Couples

  Tired hotel in great location

  Hotel is in great location. Our room had a great balcony we could sit in for cocktails. We expected an inner city rustic hotel which is what we got. The room had no coffee maker or fridge and basic toiletries. We asked for black tea and creamer but were told they didn’t have it. No cups to drink from. Just glasses! Ice was available in lobby in plastic bags. We could not get English channels on TV… Read moreHotel is in great location. Our room had a great balcony we could sit in for cocktails. We expected an inner city rustic hotel which is what we got. The room had no coffee maker or fridge and basic toiletries. We asked for black tea and creamer but were told t… Read more

• User: cymirassou

  Trip type: Family

  Do NOT make a reservation DIRECT with hotel.

  When I received the confirmation for the reservation the dates were incorrect. I emailed days later for a reservation that was FIVE months away, and they would not make the correction. They did offer to make a new duplicate reservation to accept a new payment.This is my first experience where a change in service is considered a "cancellation". Is this how it's done in Spain or just this hotel?When I received the confirmation for the reservation the dates were incorrect. I emailed days later for a reservation that was FIVE months away, and they would not make the correction. They did offer to make a new duplicate reservation to accept a new payment.… Read more