Novotel Barcelona City

Recent Reviews: 3814

• User:Bethany P

  Trip type: Family

  Highly recommend

  24 May 2026

  Me and my mum stayed here for 4 days for my birthday.I can’t fault this hotel in anyway!!!!! It’s clean, friendly and quiet. Great for friends, couples and families with two pool, a gym, a restaurant and bars.The room is modern and clean. The high standard of cleaning is seen throughout the hotel. The staff are helpful. Great location not fare from the city with a metro station just minutes away and the beach about a 10 minute walk. I would highly recommend this hotel to family and friends and I would 100% come back. On my birthday I came back to my room and the hotel had left me a birthday surprise it was very kind and thoughtful. Santiago Hernández, Director General at Barcelona Princess Hotel, responded to this review Dear Guest, Thank you very much for sharing your lovely feedback following your stay at Hotel Barcelona Princess 4*.We are delighted to know that your birthday trip with your mother was such a positive experience. It is wonderful to hear that you appreciated the welcoming atmosphere, the comfort of the hotel, and the dedication of our team in providing attentive service throughout your stay.We are also pleased that you enjoyed our facilities, the convenient connection to the city centre and nearby seaside area, as well as the special detail prepared for your celebration. Creating memorable moments for our guests is always a pleasure for us.Your recommendation is truly appreciated, and we sincerely hope to have the opportunity to welcome you back again very soon.Kind regards, Anna PagésQuality DepartmentHotel Barcelona Princess 4*

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• User:TrulyJudy1

  Trip type: Couples

  Inaccessible, rude caretaker; missing Apple Watch

  17 May 2026

  My partner booked this trip for my birthday present - it was presented much fancier then other hotels we’ve stayed in so we were very excited,Checking in was fine, staff were polite. However, we had booked an accessible room at the time of booking, however we did not receive this. The room was nice, although we had stained towels.On our second night, we were showering and I had a medical episode and passed out (would have reduced risk if I had a shower seat in an accessible room). Whilst passed out, my partner put my legs up and cooled the water down. After I came round and was ready to be helped up, we noticed the water had risen (due to me laying on the plug?) and had flooded the bathroom, and some of the bedroom (including our suitcase/clothes on the floor, electric wheelchair battery etc.We were both completely flustered and I called reception immediately to report this so we could get more towels. A cleaner came and called for extra towels, she couldn’t really communicate with us but she was nice,Then the caretaker arrived, he was extremely condescending and passive aggressive!!!! I had a medical episode and was quite literally in my robe, he made rude comments to us even after explaining I passed out and could do nothing, he said we had 5 minutes to get dressed, pack up our belongings and go to reception to get our room changed, I had dripping wet hair, all my clothes were soaking wet so I had to wear pyjamas, whilst carrying a soaking wet bag of my belongings to the desk, in my wheelchair, my partner with the rest of our stuff. As we were leaving the caretaker says “next shower make sure you pay attention”????The man at the desk (I did take his name, but I appear to have lost it) I think it began with an M, if you let me know - I can confirm, was an angel. I couldn’t fault him at all, he took full care of us seeing my distress, he took the wet bag of clothes and had them dried for us for when we got back that night, he checked on us and if it was just him - he would of got 5 stars.Once at the desk we were assigned our room, same floor as the previous one that we just lugged all our luggage down from. Room 1, we could use Netflix. Room 2, we couldn’t access any TV. We missed our visit to park guelle that night even though we had booked tickets but it was fine we made the most of it, in all the commotion my partner realised she left my Apple Watch in her robe (my medical device to watch my heart rate), we went to reception immediately and they told us not to worry, they’d contact the external company that takes the robes but they’re closed weekends so it will be posted to us when we’re home - suprise suprise, my Apple Watch has not arrived, probably stolen, and we’re not in a position we can replace it yet. Pros: pretty views, luggage room, Thank you to the lovely man at the desk, none of this is aimed at you at all and you were a breath of fresh air,The grumpy caretaker on the other hand needs some disability training.

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• User:511bevb

  Trip type: Couples

  Disappointing

  12 May 2026

  Plus:Good location for transport links to anywhereFabulous views over the city and seaTwo pools and nice reception areas. Cons:Rooms not practical- no door to toilet from bedroom, hanging lamp a hazard, lighting poor, limited storage and lack of hooks in bathroom. Fire alarm went off two out of three nights - one night twice, giving us a fright! No apology.Room not cleaned day 1 when we got back about 4pm to get ready to go out. They did turn up but it was not convenient then. Next day room cleaned but water not replenished. We returned about 10.30 pm and asked at reception for water - too late? Had to buy at bar!! €5! Santiago Hernández, Director General at Barcelona Princess Hotel, responded to this review Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Barcelona Princess 4*. While we are pleased to know that you appreciated our location, the views, and some of our facilities, we are truly sorry to learn that several aspects of your experience did not meet your expectations.We sincerely regret the inconvenience caused by the technical issue related to the fire alarm system during the night. We understand how unsettling this situation must have been and would like to apologize for the discomfort caused. During those moments, our team was managing a particularly stressful situation involving multiple guests at the same time, although we understand that our apologies may not have been perceived as they should have been.We are also sorry for the inconvenience regarding the room cleaning schedule and the minibar replenishment. As minibar items must first be verified by our housekeeping team, it was unfortunately not possible to process the request late in the evening, which is why an alternative option through the bar was suggested. Nevertheless, we fully understand your frustration and regret that this situation negatively affected your stay.In addition, we appreciate your observations regarding the room layout and comfort, as comments such as yours are extremely valuable in helping us identify areas where improvements can be made.Thank you once again for sharing your experience with us. We truly value all guest feedback, as it allows us to continue improving both our service and facilities.Kind regards, Anna PagésQuality DepartmentHotel Barcelona Princess 4*

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• User:Karolien d

  Trip type: Business

  Never again please

  11 May 2026

  Airconditioning is really loud and was not functioning. Room temperature was above 27 degrees. Staff was not accomodaties the request at the time of Booking for a Quiet room. A lost object was misrouted to the wrong Guest in their system. Breakfast was not varied. Santiago Hernández, Director General at Barcelona Princess Hotel, responded to this review Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Barcelona Princess 4*. We are truly sorry to learn that your experience did not meet your expectations.We sincerely regret the inconveniences you encountered with the air conditioning, the room temperature, and the room allocation request. We also understand how disappointing it must have been to experience issues with a misplaced personal belonging and to find the breakfast selection not as varied as expected. Please accept our apologies for the discomfort caused.Your comments are very important to us, as they help us identify areas where improvements are needed. We would highly appreciate the opportunity to learn more about your experience in detail. Please feel free to contact us directly so we may better understand the situation and address your concerns personally.Thank you again for your feedback. We hope to have the possibility of restoring your confidence in a future stay.Kind regards, Anna PagésQuality DepartmentHotel Barcelona Princess 4*

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• User:Paul S

  Trip type: Couples

  Great stay

  11 May 2026

  Stayed at this wondeful hotel from 07/05/26 until 11/05/26 had a Great stay rooms were lovey and clean staff were very friendly and helpful, breakfast was lovely lots of variety, location was great tube station is a 5 minutes walk away also just 10 minutes your on the beach we tended to walk into Barcelona main city most days along the beach about 40 minute walk would stay again this is our 5th time in Barcelona thanks Hotel Princess for a lovely city break. Santiago Hernández, Director General at Barcelona Princess Hotel, responded to this review Dear Guest, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Hotel Barcelona Princess 4*. We are delighted to know that you had such an enjoyable city break with us.It is a pleasure to read that you appreciated the cleanliness and comfort of the rooms, the friendliness and helpfulness of our team, as well as the variety offered at breakfast. We are also pleased that our location was convenient for your visit, with easy access to the beach, public transport, and the city centre.Knowing that this was your fifth visit to Barcelona and that you would choose to stay with us again truly means a lot to us. Your kind words are a great motivation for our entire team.Thank you once again for your trust and recommendation. We look forward to welcoming you back on your next visit to Barcelona.Kind regards, Anna PagésQuality DepartmentHotel Barcelona Princess 4*

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