Ohla Eixample

Recent Reviews: 1079

• User:341carlg

  Trip type: Couples

  Ohla Eixample : very nice hotel !!! Hotel staff = TOP.

  26 May 2026

  Very nice hotel. The staff was very friendly, very helpful and very professional. We had the following problem during our city trip, and this problem was solved by the hotel staff as quickly as possible :- This trip was booked via TUI in Belgium.- Upon arrival at the hotel, it turned out that no one was aware of our confirmed and paid reservation via TUI.- Apparently, the local TUI agent had not passed on a reservation to the hotel.- After dealing with this for about 2,5 hours, involving both the hotel staff and ourselves with TUI, we were assigned a hotel room. It was only in the evening that the problem turned out to be solved and the mistake was made by the local TUI agent. However, in the meantime, several stressful hours had passed on the first day of our city trip (saturday). It is clear, however, that all hotel staff did their utmost to put us at ease. - As for TUI Belgium : the various employees we spoke did their best to solve the problem of the missing reservation but we still had to urge them four times to speed things up. Their biggest problem was that TUI's reservations department was closed on saturday and this department was also closed on sunday and monday (a public holiday), while we were already returning home on tuesday morning. Due to this we hope that TUI will have a serious talk with their local agent.In any case, we will return to the hotel in future. However, we will certainly think carefully about whether or not to book this hotel via TUI next time. Congratulations to the hotel staff. Daniel Llebaria, Director General at Ohla Eixample, responded to this review Dear Mr Bynens & Ms Bastiaens,Thank you very much for taking the time to share such a detailed review following your recent stay with us.We were truly sorry to know that you found yourselves in such an unfortunate and stressful situation upon arrival. From the very beginning, our priority was to support you, make you feel at ease, and ensure that you could finally start enjoying your stay in Barcelona as soon as possible.That being said, your kind words towards our team genuinely mean a lot to all of us. We are very grateful for your understanding, patience, and recognition of the efforts made by our staff throughout the process.It truly makes us happy to read that, despite the circumstances, you enjoyed your experience at the hotel and that you would consider returning in the future. We would be absolutely delighted to welcome you back again and provide you with the seamless and relaxing stay you deserve from the very first moment.Thank you once again for your trust, your kindness, and your lovely comments about our team.Warm regards,

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• User:beth m

  Trip type: Couples

  Nice location and experience but…

  20 May 2026

  Very nice location with very friendly and attentive staff and delicious breakfast buffet. However we had several concerns that resulted in a lower rating. (1) out room had a very distinct odor as soon as we opened the door. It smelled very musty, almost sewer or moldy odor. I had to request a room change and was told that it was the last room available. I didn’t know if the new room would also smell and wondered how they could accommodate us. (2) the mattress was very hard and uncomfortable. We had two twin beds put together to make it king size. The pillows were very soft and also uncomfortable. (3) there was blood stain on the comforter.. They stain appeared fresh. (4) the TV stations offered only Spanish channels. Only English stations were the news. No Fox channel. I didn’t bring up these issues since I was told there was no other room available. Daniel Llebaria, Director General at Ohla Eixample, responded to this review Dear Guest,Thank you very much for taking the time to share such detailed feedback following your stay with us.We are pleased to know that you appreciated our location, the friendliness of our team and the breakfast experience. At the same time, we are truly sorry that several aspects of your stay did not meet your expectations.We sincerely regret the discomfort you experienced with your room and bedding, as well as the situation upon arrival. This is certainly not in line with the standards of comfort and quality we strive to provide, especially as we aim to offer a highly personalised stay experience, including different pillow options, mattress toppers and room fragrance selections to enhance individual preferences.Please rest assured that your comments have been taken very seriously and have been shared with our Housekeeping and Maintenance teams for immediate review.We are also sorry to hear that you felt unable to raise these matters during your stay. Our team is always at your disposal and fully committed to finding suitable solutions in real time whenever possible, in order to ensure a more comfortable experience.We truly value your honesty and hope to have the opportunity to welcome you again in the future and provide you with a much smoother and more enjoyable stay.Sincerely,

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• User:Jellennn

  Trip type: Family

  Would Not Recommend for Families, Far Below 5-Star Standards, Overpriced and Unwelcoming

  18 May 2026

  The hotel is located in a nice part of the city, however the overall experience was far below what should be expected from a 5-star hotel. The interior is nothing special, neither the lobby nor the rooms feel luxurious. The rooms clearly need renovation and repainting. The entire room concept is very open-space: the shower cabin, bathtub, and sinks are all exposed within one open room layout, which may not suit many guests. The room doors are also extremely heavy and difficult to open. The separate toilet area inside the room is inconvenient as well the door has no handle and must be fully closed in order to properly enter or use the toilet, which makes it impractical and uncomfortable. Another major issue was the lighting system in the room. Once the main lights were turned off, it was impossible to switch on lights in only one specific area, such as the bathroom or the bedside lights. There were no separate switches for individual sections of the room, meaning that once the room lights were off, you were left without any lighting at all unless everything was turned back on again. This was extremely inconvenient, especially during the night. The only consistently positive aspect of this hotel was the housekeeping and cleanliness, which were excellent throughout our stay. I would absolutely not recommend this hotel for families with babies or toddlers under 2 years old. The rooms have too many dangerous elements for small children, including multiple sharp pillars and a step leading to the terrace exit. One of the most uncomfortable experiences happened during breakfast. We were traveling with a 1.5-year-old baby, and despite there being two empty tables available side by side, tables where we had already been seated during the previous two days, we were not allowed to sit inside the breakfast area. Instead, a staff member told us to sit in the lobby area. The treatment felt completely discriminatory and made us question whether the breakfast restaurant was intended only for adults.If this is not a family-friendly hotel, then this should be clearly stated. Unfortunately, after this incident, we constantly felt unwelcome at the hotel. The staff then tried to act overly polite afterward, seemingly because they realized how inappropriate the situation had been, but the damage was already done. For a hotel claiming to be 5-star, this level of hospitality is unacceptable. Honestly, based on our experience, it does not deserve that rating. We reported the situation to reception and asked for feedback from the manager. They took our room number and told us they would get back to us, but we never received any response or even a simple apology. Another issue was the service in the lobby area where food and drinks are served. Staff often ignored us or made us wait to place an order while local guests were served immediately. As foreign guests, this treatment felt very noticeable and uncomfortable. The breakfast itself was also disappointing for the price and hotel category. It was not rich or varied mostly mini sandwiches, cold cuts, and small egg portions, while even an omelet had to be specially ordered. The breakfast area is very small and cramped, with only around 16 tables. Overall, this hotel is absolutely not worth the price charged per night. I truly regret choosing this property and trusting the level of service expected from a supposed 5-star hotel. I would not recommend this hotel and would strongly suggest finding another hotel in the same area with much better service and hospitality. Daniel Llebaria, Director General at Ohla Eixample, responded to this review Dear guest, First and foremost, we would like to sincerely thank you for taking the time to share your impressions following your stay with us.We are truly sorry to learn that your experience at Ohla Eixample did not meet the expectations you had placed in us during your visit to Barcelona. It saddens us deeply that we were unable to provide the level of hospitality, comfort, and personalized attention that lies at the heart of our service philosophy and that we strive to offer to each and every guest.Please accept our sincerest apologies for the feelings of discomfort and disappointment you experienced during your stay, especially while traveling as a family. For us, it is essential that every guest feels genuinely welcomed, cared for, and attended to at all times. We also place special attention on families traveling with children, as we truly wish for them to enjoy a comfortable, peaceful, and relaxing stay with us. We deeply regret that this was not the case during your visit.Please rest assured that your comments have been carefully shared and reviewed with the managers of the departments involved, as well as with Management and Ownership, as we consider every observation to be of utmost importance in helping us reflect and continue improving our standards of quality and service. We are particularly concerned to learn that certain situations may have made you feel uncomfortable or unattended, as this is far from the experience we aim to provide.Furthermore, we sincerely regret not having carried out an appropriate follow-up after the conversation held with our team during your stay. We completely understand the frustration this may have caused and would like to apologize for it. Our management team is currently reviewing internally what may have occurred in this instance.We would also like to thank you for your recognition of our housekeeping team and the cleanliness of the hotel. It will be our pleasure to share your kind words with the corresponding department, who will undoubtedly appreciate them greatly.Please accept once again our most sincere apologies, along with our very best regards.

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• User:philippe19742019

  Trip type: Friends getaway

  Holiday in Barcelona

  17 May 2026

  Very good hotel, very kind staff. Helpfull with everything you ask. Certainly a recommandation!! Thanks to Mahmadou for his help and patience and all the other staff( ladies at the reception.)We will surely come back to this hotel when we visit Barcelona once again. Daniel Llebaria, Director General at Ohla Eixample, responded to this review Dear Mr. Philippe,Thank you very much for your wonderful review and for sharing your kind comments following your stay at Hotel Ohla Eixample.We are truly delighted to know that you enjoyed your experience with us and that our team helped make your stay comfortable and memorable. We will make sure to share your comments with both Mahmadou and our front desk team. Recognition such as yours is a great source of motivation for all of us.It was a genuine pleasure to welcome you, and we are especially happy to hear that you would choose to stay with us again on your next visit to Barcelona. We very much look forward to welcoming you back for another exceptional experience in the future.Kind regards,

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• User:Arkitektours

  Trip type: Solo travel

  Rooftop bar experience

  16 May 2026

  Wonderful Rooftop bar experience Daniel Llebaria, Director General at Ohla Eixample, responded to this review Dear Mr. Arkitektours, Thank you very much for your kind words and for taking the time to share your experience following your visit to Ohla Eixample.We are delighted to know that you enjoyed your time at our rooftop bar and that the experience left such a positive impression. Creating memorable moments in a relaxed and welcoming atmosphere is something we deeply value, and your comments are greatly appreciated by our entire team.It was a pleasure to have you with us, and we sincerely hope to welcome you back again very soon for another wonderful experience overlooking Barcelona.Sincerely,

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