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Ona Hotels Mosaic

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Ona Hotels Mosaic

locationEixample, Barcelona

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About Ona Hotels MosaicAbout Ona Hotels Mosaic

Location

This hotel is located in Barcelona.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services and facilities include a baggage storage service, a safe, a car hire service, a transfer service, room service and an alarm call service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Guests arriving by car can park their vehicles in the car park.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A telephone, satellite television and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace.

Meals

There is a restaurant on the premises. A delicious breakfast provides energy for the rest of the day.

Amenities at Ona Hotels Mosaic Amenities at Ona Hotels Mosaic

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Disability-friendly

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      Hotel Safe

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      Lifts

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

153

Very Good

79

Average

34

Poor

8

Terrible

20

Recent Reviews: 294

  • User:Justine W

    Trip type: Couples

    Find another hotel

    rating02 May 2026

    I would give this hotel 0 stars if that was an option. They knowingly put us in a room with a broken shower that flooded the bathroom and soaked some of our personal belongings. When we tried to speak to someone at the front desk they could not understand us due to the language barrier so we used Google Translate. We were eventually told they could not do anything about the shower until the next day. After that incident we discovered two small bugs in the bed. Again, the front desk was unable to help. We checked out a few hours after we checked in. The rooms are smaller than they appear in the pictures and carpet in the hallways on our floor was worn and appeared dirty. I attempted to get a refund due to the conditions of the room and because we were only in the room for a few hours but the hotel refused to refund the money. Hotel Manager, Owner at Mosaic By Ona, responded to this review Hello Justineww,Thanks very much for sparing some time to share your review.We maintain our rooms to high standards and deeply regret the shower malfunction overlooked during your stay. Our front desk team receives language training to prevent communication gaps, and we've reinforced this protocol.All guest reports about room conditions receive immediate attention according to established procedures. While room dimensions match our online descriptions, we appreciate feedback about facility wear and have scheduled maintenance reviews.Our cancellation policies aim for fairness while respecting operational commitments.We hope you'll have the chance to stay with us again.All the best,Mosaic by Ona

  • User:Sonja F

    Trip type: Family

    Wonderful stay!

    rating20 Mar 2026

    Our stay at this hotel was wonderful! The location was amazing, shopping and restaurants were great, it was so easy to get a cab and get to attractions around the city! Casa Mila and Casa Butllo was right around the corner!So thank you Mosaic for a wonderful stay! Hotel Manager, Owner at Mosaic By Ona, responded to this review Hi there Sonja, Thanks for sharing your amazing feedback with us. We appreciate it!We're thrilled you loved our prime location near Casa Mila and Casa Batlló, making city exploration a breeze! 🎉It’s fantastic to hear you enjoyed the comfortable rooms and top-notch service from our dedicated team.Your kind words about the cleanliness and peaceful sleep quality truly mean the world to us!We all hope to see you again on your next visit.Take care,Mosaic by Ona

  • User:SamanthaTyson8

    Trip type: Couples

    Great location, almost perfect stay…

    rating01 Nov 2025

    Great location, very close to Casa Battlo, Casa Amatller & Casa Mila. Room was nice & modern, quite clean - although bathroom was a bit run down with new seal on shower needed. Storage wasn’t great, only 5 hangers and no drawers/cupboards so everything was out in the open - not our style. Balcony was great to people-watch on La Rambla. Lovely coffee & hot chocolate on rooftop with tables to sit out. Staff were very friendly! Hotel Manager, Owner at Mosaic By Ona, responded to this review Hi Samantha, A massive thank you for your feedback.We're thrilled you enjoyed our prime location in the heart of Barcelona's modernist landmarks 🏛 and your modern room with its Rambla-facing balcony. Our daily cleaning team works hard to maintain standards, and we've noted your bathroom seal feedback for our maintenance schedule. For storage needs, our reception team is always available to provide extra hangers upon request.Our rooftop Coffee Corner with its city views seems to have been a highlight ☕, and we're proud our multilingual staff made you feel welcome. Thank you for recognizing their friendly service!We hope to see you again for an even better experience. Cheers,Mosaic by Ona

  • User:Aiden S

    Trip type: Couples

    Perfect Location, Cozy Rooms

    rating07 Oct 2025

    Amazing location and very comfortable hotel! Rooms are small but perfect for a couple and we loved the outdoor access with the balcony. If traveling with a family, the rooms might be less comfortable or more intimate than some might desire. The hotel is right in the center of Barcelona and incredibly walkable and accessible. Can’t beat the location! Hotel Manager, Owner at Mosaic By Ona, responded to this review Hi there, Thanks for leaving us a review. 🤗We're delighted you appreciated our walkable position and private outdoor spaces.We hope to welcome you back for another visit. All the best,Mosaic by Ona

  • User:Tourist688654

    Trip type: Family

    Hotel sucio y con los servicios en mal estado

    rating22 Sept 2025

    We stayed at the Mosaic for 5 days in September 25. From the beginning they did not want to give us 2 connecting rooms as had been agreed upon since the reservation almost 2 months ago. Upon arrival, they had to change our room because the air conditioning did not work. Then we had problems with the boiler and we didn't have hot water! The second day they didn't make our room and the concierge showed me a photo that the cleaning service took with the DO NOT DISTURB sign. Fortunately I HAD ALSO TOOK THE PHOTO with the sign asking to clean the room because I had read that this happened with cleaning in some hotels. The rooms are too small, with musty smell, the floors are sticky and there are no closets, shelves or drawers. Only 4 hangers, so the room ends up being a mess. There are many other better options in Paseig de Gracia in Barcelona for that price. I don't recommend it at all Hotel Manager, Owner at Mosaic By Ona, responded to this review Hey, thanks for taking the time to share your experience. We're really disappointed to hear that we didn't meet your expectations.We acknowledge the challenges you experienced with your room assignment and maintenance issues. Our 24-hour reception team is always available to resolve immediate concerns like air conditioning malfunctions, as all rooms are equipped with climate control systems. Regarding storage, we confirm all rooms include wardrobes per our amenities list. We've reinforced our cleaning protocols since your stay, as daily housekeeping is standard unless guests opt-out. While our room sizes vary to accommodate different needs, we regret this didn't meet your expectations. Your experience with hot water availability has been documented for technical review.We would love the opportunity to provide a better stay in the future.Take care,Mosaic by Ona

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