Pack&Flat Apartments Independencia

Recent Reviews: 240

• User:Discover747288

  Trip type: Couples

  First visit to Houston and was the worst

  24 Dec 2025

  Our room was full of ants. We were in room 334. Moved us to Room 332 and it has a loud hvac unit. We Got no sleep. Had to be at the airport at 5 a.m. Had to get up at 3 a.m. for this flight. Got no sleep and no one at the front desk ever answered our calls. I’ll take that back. They only answered the first time for the ants in the first room. This was the worst trip ever and my very first time in houston. The hotel lobby furniture has rips and tears. Not very appealing to the eyes if this is the first thing a guest sees.

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• User:Victoria r

  Trip type: Family

  Home 2 suite willow brook

  25 Jul 2025

  had an amazing stay Destiny Martinez at the front desk was very kind respectful I give her a 5 star. the rooms where nice smelled very nice breakfast was delicious i will be back next year.

• User:daddyd137

  Trip type: Solo travel

  Pick something else, Mayne the HGI next door

  23 Jul 2025

  So many problems with this stay. First I was given a room with a broken ac unit that was hot and about 100% humidity in the room. They downgraded and sent me to another room which guess what, was occupied with people in the room so I walked in on people. Back to the front desk for a 3rd time and they give me another room that was a double downgrade, from a king one bedroom suite to a basic room with 2 beds in it. There were several other issues that I won't mention here. I emailed the hotel GM and Assistant GM who promised to make it right and give me points equal to one nights stay and they never did. I followed up several times over the next couple weeks and they ghosted me. I ended up calling the lifetime diamond desk who awarded them immediately and fined the hotel. It's disappointing that they didn't keep their promise to make it right.

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• User:M P

  Trip type: Family

  Break ins

  09 Nov 2024

  Out first night here and we had our window broken into. Multiple of other cars windows broken into as well. Would not recommend. No cameras at the hotel, staff is non chalant when you tell them that you got broken into like if they don’t care and it’s a regular thing happening there. Cops are also a no go, never showed up.

• User:360jaqueliner

  Trip type: Family

  Your trucks are not safe!!

  09 Nov 2024

  Do not stay at this place!!! Our entire team recently stayed at this hotel, and we had an awful experience regarding security. Over the course of our stay, three of our trucks were either broken into or had attempts made to steal them. It was incredibly frustrating and made us all feel unsafe. Despite informing the hotel staff, there was little done to address the issue or ensure that similar incidents wouldn’t happen again. We expected better security measures and support from the hotel, especially when staying as a large group. We won’t be returning here and would not recommend it to anyone looking for a safe for your vehicle!

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