Primero Primera

Recent Reviews: 927

• User:ebru a

  Trip type: Solo travel

  Unproffessional and totally careless service in supposedly to be 5 star hotel

  11 Sept 2025

  I book directly with the hotel and asked for a quiet room. Unfortunatelly I was given a room next to an apartment under reconstruction for few months which the hotel already had knowledge about. In the morning a was woken up with drill sounds. Then when I tried to take a shower I realised there is no hot water. I had to start my business working day with all these problems. Hotel accepted that there was some technical issue about hot water supply on my floor but they did not know about it until I mentioned the problem. They also confirmed the construction on next doir apartment snd offered to moved me to another room. I had to leave a business client at hotel bar in order to go up to my room to pack and then finish meeting and go out to business lunch. During this process I forget my nightdress inside the bed as well as my toothbrush and toothpaste in the old room. Eventhough reception representative moved me she also failed to check the room and inform housekeeping that the guest moved to another room in hurry so they should check the old room for any items left behind. When I cane back fm business lunch and before my business dinner I wanted to rest in my new room and realised that those items are forgetten in the old room. Neither hotel house keeping nor hotel management were inhouse and only a young receptioned was left behind at 17.30 on a Friday afternoon. She could nit reach her management and could not also get any response from house keeping. I was left frustrated with nothing to sleep in and no way to brush my teeth! This hotel certainly does not deserve 5 star with poor quality of service, standard and lack of procedures! Susana Badó Barberà, General Manager at Hotel Primero Primera, responded to this review Dear Guest,We are truly sorry for the inconveniences you experienced during your stay, and we regret that your visit began with issues that did not reflect the standards we aim to uphold.We sincerely apologise for the disturbance caused by the neighbouring construction, the unexpected technical issue with the hot water supply, and for the frustration regarding your forgotten items. We fully understand how disruptive this must have been, especially during a business trip.As you know, once we became aware of the situation, we moved you to another room, replaced the missing items including purchasing a new nightdress for you, and in recognition of the disruption caused, we reimbursed your stay. These actions cannot undo the inconvenience you experienced, but we truly hope they demonstrated our genuine commitment to making things right.Your comments about communication and procedures have been taken very seriously and we will ensure better follow-up and guest support in similar situations.We deeply regret that we did not meet your expectations on this occasion.Warm regards,Susana BadóHotel Manager

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• User:MoezMMCH

  Trip type: Family

  Good 4 star but not a 5 star

  31 Aug 2025

  I agree with other reviews regarding hotel rating: this is, in no way, a 5 star hotel. It needs some maintenance. Breakfast is good but not at the level of variety one would expect from a 5-star outlet. There is no closet in our room of 2. At our arrival yesterday late night, no concierge service to help with luggages. I can go in with details one would expect to have/find in a 5 star. Overall, this is a good 4 star hotel (but still needs a bit of maintenance/improvement). If you are looking for a real 5 star experience, find another option. Susana Badó Barberà, General Manager at Hotel Primero Primera, responded to this review Dear MoezMMCH,Thank you for taking the time to share your impressions in such detail.We are sorry to hear that your stay did not meet your expectations of a five-star hotel. We sincerely apologise for the inconveniences you experienced, including the late-night luggage assistance, the limited storage space in your room, and aspects of maintenance. We also take note of your remarks regarding breakfast variety, as we strive to ensure every detail contributes to an excellent experience.Your observations are very valuable to us, and we will use them to continue improving our services and facilities. While we are pleased that you still considered us a good boutique-style hotel, we understand your disappointment and regret not having offered the level of comfort you were expecting.We truly hope you might give us another opportunity in the future to provide you with an improved experience that better reflects our commitment to quality.Warm regards,Susana BadóHotel Manager

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• User:Erin H

  Trip type: Family

  Fabulous Stay at the Primero Primera Hotel

  18 Jun 2025

  I don’t typically write reviews but felt compelled to for this first class hotel. From the exceptional customer service, beautiful rooms and the delightful food - this hotel excels on every level. This should be the model for all hotels. Well done, Primero Primera. Susana Bado, General Manager at Hotel Primero Primera, responded to this review Dear Erin, Thank you so much for taking the time to share such a thoughtful review — especially as someone who doesn’t usually write them. We are truly honored by your kind words and thrilled to know that your experience at Primero Primera exceeded expectations.It means a lot to our entire team to be recognized for our service, rooms, and food. Your feedback inspires us to keep striving for excellence every day.We hope to welcome you back very soon for another memorable stay.Warm regards,Susana BadóHotel Manager

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• User:Suzanne K

  Trip type: Couples

  Pleasant stay

  18 Apr 2025

  We arrived to the hotel early and our room wasn’t ready, but they gladly took our luggage. While we were discussing with them the need for Sagrada Familia reservations (which they made for us), our room became available and they immediately transferred our luggage to our king terrace room. We arrived to our room very pleased with the large, elegant room and nice terrace. Overall, our stay was pleasant and the staff welcoming. However, I just cannot give 5 stars to this 5 star hotel. There were too many glitches. The first night we heard loud clanging of dishes from the restaurant (I wore earplugs the rest of the stay). The TV hadn’t been logged out of Netflix by the prior guest and all was in Arabic. It took my husband 2 nights and significant time to figure it out. We said something to the front desk, but it wasn’t resolved. One afternoon as we tried to enjoy our terrace, a gas weed trimmer in the garden destroyed the time both due to prolonged noise and the odor of gasoline. There is no room service menu in the room, just a QR code that didn’t work for either of our phones…until 10 minutes after scanning it, when we finally gave up and went downstairs to ask for a hard copy. All this said, the food we ordered was quite good. Adapters I use everywhere in Europe wouldn’t fit in their outlets. Thankfully I had a couple different ones that did work. All in all it was a great place, but there were simply too many small glitches to give it 5 stars. Susana Bado, General Manager at Hotel Primero Primera, responded to this review Dear Suzanne,Thank you very much for taking the time to share your detailed feedback with us. While I’m pleased to hear that you enjoyed many aspects of your stay — including our team’s assistance with your early arrival, the Sagrada Familia reservations, and your satisfaction with the room and terrace — I truly regret that certain inconveniences impacted your overall experience.Please accept my sincerest apologies for the disturbances you encountered. The noise from the restaurant and the gardening equipment should never have interfered with your comfort, and I am sorry that it did. Additionally, the issue with the TV login and the delayed response from our team falls short of the service we strive to provide — I appreciate you bringing this to our attention.Regarding the QR code for the room service menu, we recognize that digital convenience must be accompanied by reliability, and I will ensure our system is reviewed so future guests do not face the same frustration. I also appreciate your note on the power adapters; while European standards can vary slightly, we will look into providing clearer information or additional support at reception to prevent any inconvenience.Despite these challenges, I’m glad to know that the food met your expectations and that you still considered our hotel a great place. Your comments are incredibly valuable, as they help us refine every detail of the guest experience. We hope to have the opportunity to welcome you back in the future — and show you a truly seamless five-star stay.Warm regards,Susana BadóHotel Manager

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• User:Joe V

  Trip type: Friends getaway

  Magnificent hotel at a good value

  02 Dec 2023

  This is a WOW kind of place. Coming from Paris, I was worried that we'd have another exceptionally small room. When we booked, we thought we had booked twin beds, but apparently, we had not. We upgraded, to get twin beds, and ended up with a MAGNIFICENT room.Understand, I like grand hotel rooms. From that standpoint, this was completely a "wow" kind of moment. From a nice, spacious, comfortable balcony, to a wonderfully large room, to a spacious bathroom that was both elegant and functional, Hotel Primero Primera was magnificent. It wasn't in the midst of all the action, so it was a quiet getaway, and that added to it.Even with the upgrade price, the hotel was undoubtedly a bargain.This hotel gets big-time props for service and style. I'd easily love to stay here again. Susana Bado, General Manager at Hotel Primero Primera, responded to this review Dear joev, Thank you so much for your kind words! We're thrilled to hear that your stay at Hotel Primero Primera was so exceptiona !Your appreciation for our service and style means a lot to us. We strive to provide our guests with an unforgettable experience, and it's rewarding to know that we exceeded your expectations.We look forward to welcoming you again in the future and providing another magnificent experience!Thank you for choosing us and for sharing your positive experience!the best regards from the Primero Primera's team.

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