Safestay Barcelona Passeig De Gracia

Recent Reviews: 1254

• User:Ires v

  Trip type: Friends getaway

  Rooftop bar

  13 May 2026

  Daniela and nicolas from the rooftop are very kind and cute thank you for the awesome experience Recepcion Paseo de Gracia, Atención al cliente/recepción at Safestay Barcelona Passeig De Gracia, responded to this review Thank you!

• User:Megan S

  Trip type: Friends getaway

  Terrible experience, BED BUG INFESTED!

  10 Apr 2026

  DO NOT STAY HERE! Before going to sleep we noticed a bug crawling in one of the beds. Turned out it was a bed bug! Upon closer inspection we ended up discovering multiple bed bugs in one bed in our dorm, also some crawling on the walls. When we went to report this to reception, they were not at all surprised and were completely unhelpful in the situation. They told us we should leave the hostel, bear in mind it was 12:30am at this point, with all other hostels and hotels being fully booked nearby and we did not feel safe wandering the streets in the middle of the night to look for alternative accommodation. We asked reception for help to find other places to stay, they suggested ONE hostel which was fully booked! And they made NO EFFORT to find alternative accommodation for us. They gave us a contact card to email them and request a refund, which then took MULTIPLE follow up emails for them to finally respond, despite us sending clear photos and videos of evidence of bed bugs in the room. Do not book here. Absolutely disgusting.Other cons:- AC does not work!- Very thin doors combined with a noisy hostel so you could hear people shouting down the hallways in the night- Front door to the building was left unlocked, had a random person start knocking at our door saying they had left their key inside.- Tiny shower where you could barely move inside (I am short and thin and still struggled to move properly), also there are dispensers for shower gel but it had not been filled up. Recepcion Paseo de Gracia, Atención al cliente/recepción at Safestay Barcelona Passeig De Gracia, responded to this review Thank you for taking the time to share your experience. We are very sorry to hear about the situation you encountered during your stay. We understand how distressing this must have been, especially late at night, and we sincerely regret the inconvenience caused.Issues such as this are taken very seriously, and we apologize that the response you received did not meet expectations. We also regret that you felt unsupported when trying to find alternative accommodation and that the follow-up process regarding the refund was not as smooth as it should have been.We appreciate you bringing these concerns to our attention, including those related to facilities and noise. Your feedback will be reviewed carefully with the team to improve our procedures and overall guest experience. We are committed to maintaining appropriate standards and regret that your stay did not reflect this.

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• User:Hama H

  Trip type: Solo travel

  Long stay in Safestay

  10 Mar 2026

  All staff are very friendly and helpful especially Ines she is a rock star, helped me have a very comfortable stay in my room, girl to girl i am really thankful, 1 million stars for Ines! Also big thanks to Sebastian and the tall guy with a buzz cut his name starts with G i forgot am sorry 😭 all of the staff have been amazing, mucho gracias! Recepcion Paseo de Gracia, Atención al cliente/recepción at Safestay Barcelona Passeig De Gracia, responded to this review Thank you very much for your kind review. We are delighted to hear that you had a comfortable and enjoyable stay with us.Your special mention of Ines is truly appreciated, and we will be sure to share your wonderful feedback with her. She will be very pleased to know that she helped make your stay so pleasant. We will also pass along your thanks to Sebastian and the rest of the team, including our colleague whose name begins with “G” 😄Our staff take great pride in providing friendly and attentive service, so it is very rewarding to hear that their efforts made a positive difference during your visit.Thank you again for your thoughtful comments. We hope to have the pleasure of welcoming you back in the future.

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• User:Compass28005929589

  Trip type: Solo travel

  Good

  09 Mar 2026

  I had a great time in Safestay. Guido at reception was great and Housekeeping also, specially July. Thanks! Recepcion Paseo de Gracia, Atención al cliente/recepción at Safestay Barcelona Passeig De Gracia, responded to this review Thank you very much for your kind review. We are delighted to hear that you had a great time at Safestay and that your stay was enjoyable.Your kind words about Guido at reception and our housekeeping team are truly appreciated. We will be very happy to share your compliments with them, especially with July, who will be pleased to know that her work made a positive difference during your stay.We hope to welcome you back again soon.

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• User:Tabitha S

  Trip type: Friends getaway

  Stay was so safe

  07 Mar 2026

  I would like start by saying we thoroughly enjoyed our stay and did not anticipate the beauty of your hostel , however on our departure we faced a huge issue which your handsome staff member Handled with charisma and grace. Guido worked tirelessly to help us and he is the greatest asset to your team. Ps.Big up Julietta X Recepcion Paseo de Gracia, Atención al cliente/recepción at Safestay Barcelona Passeig De Gracia, responded to this review Thank you very much for your kind review. We are thrilled to hear that you enjoyed your stay and appreciated the beauty of our hostel.We are especially glad that Guido was able to assist you with the issue on departure. Your words about his dedication mean a lot to us, and we will be sure to share them with him. We also greatly appreciate your shoutout to Julietta—she will be delighted to know her efforts were noticed.It was a pleasure hosting you, and we hope to welcome you back soon for another wonderful stay.

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