Sercotel Ciutat De Montcada

Recent Reviews: 590

• User:Gina G

  Trip type: Business

  Very Basic

  20 May 2026

  This is not a great choice for business travelers that may be used to American hotel service. The rooms don't have coffee makers or irons, the restaurant does not open until 7:30pm, and there are only 2 restaurants within walking distance. One night I went to the restaurant at 7:45pm, they told me their chef was not there, and maybe he would arrive in 10 - 15 minutes. I waited 30 minutes, still no chef - so I left. There is no bar, and there is very little in the way of a welcome. There are not smart TVs, so if you aren't fluent in Spanish, the TV is of no use unless you have an HDMI cable for your PC (and you don't need your PC for evening work). There are coffee machines in the cafeteria area, but you aren't allowed to use them if the restaurant isn't open.So, the location is not great, the amenities are not great and the service is not great. I usually stay in Granollers, which is wonderful! Great hotels, active community and many shops and restaurants. If you are headed here for business - head there instead. Rubén López, Atención al cliente/recepción at Sercotel Ciutat De Montcada, responded to this review Dear Gina G,Thank you for sharing your thoughts with us. I'm truly sorry to hear that your experience didn't meet your expectations, especially regarding the amenities and service. We understand that our offerings may differ from what some guests are used to, particularly in a business context.I appreciate your feedback about the restaurant hours. While we strive to provide a welcoming environment, it seems we fell short during your visit, especially with the delay you experienced. I’ll ensure this is communicated to our team for future improvements. As for the coffee makers and smart TVs, we continuously evaluate our amenities to enhance our guests' stay, and your input is invaluable in that process.I hope you'll consider giving us another try in the future, as we would love the opportunity to provide you with a better experience.Sercotel Ciutat de Montcada

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• User:lady D

  Trip type: Family

  My experience

  21 Feb 2026

  Location was good, but no train service at the time of my visit. The room was not very clean. Black mud in some edges in the bathroom. Pool was closed but the customer service was excellent. Not really great value for money. Rubén López, Atención al cliente/recepción at Sercotel Ciutat De Montcada, responded to this review Dear Ladyd704;Thank you for sharing your feedback.We’re glad to hear that you appreciated our location and especially the service provided by our team — your kind words about our customer service truly mean a lot to us.We sincerely apologize for the inconvenience caused by the temporary lack of train service during your visit. Unfortunately, this is beyond our control, but we understand how it may have affected your experience.Regarding the cleanliness of the room, this is certainly not the standard we aim to deliver. Please accept our apologies for this oversight. Your comments have been shared with our housekeeping team to ensure closer attention to detail moving forward.As for the pool closure, we regret any disappointment this may have caused and will make sure that facility updates are communicated more clearly.We truly value your feedback, as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.Kind regards,

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• User:Goodanny G

  Trip type: Family

  Poor customer service, not a 4 star hotel

  08 Nov 2025

  We were disappointed with the facilities and the customer service. When I was sick, there was no room service for dinner and no help to finding nearby food. The room had no kettle or coffee/tea despite being a 4-star hotel. Group tour guests were treated worse than regular guests. The hotel was also too far from central Barcelona. To MyCruises please not to send us to this hotel again. Rubén López, Atención al cliente/recepción at Sercotel Ciutat De Montcada, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your comments regarding the lack of room service, amenities, and the treatment of group tour guests are concerning, and we will address these issues with our team to ensure they do not happen again.We also apologize for the inconvenience caused by our location and for not being able to provide assistance when you were unwell — that is certainly not the level of care we aim to deliver.We appreciate your feedback as it helps us improve, and we hope you might consider giving us another opportunity to offer you a better experience in the future.Kind regards,

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• User:emmabeckr03333

  Trip type: Couples

  nice and unexpected hotel

  02 Sept 2025

  before I was going to the hotel, I was reading the reviews and I was so scared that is not gonna be as good as in the real life. they say that in the hotel, the staffs are not nice and they don’t change the room every day . but for me the staffs, they speak English so well, they are really nice. They always saying hola, hola, hola buenos dias and everything. they changed the sheets everyday, they refill the towels for us when we brought that out to the beach. they didnt touch my stuffs. the aircon is working so CRAZY thay i freezed during the night. there is not that much of stuffs in the room, no slippers. the tv cant open youtube or netflix (maybe its just my room) they have languages in the tv for the parametres. THEY GOT VIETNAMESE and I WAS SOOOOOOO SHOCKED that they have it in spain. im happy. im so contented. there is a big lidl nearby, and i could buy my food there. i didnt try the breakfast or the swimming pool. nearby is a small mall that they have a supermarket, a bar, a breakfast small resto, and a nail salon. the way in is a bit weird to find. really close to the rondalies, but have to wait so long for it to come Rubén López, Atención al cliente/recepción at Sercotel Ciutat De Montcada, responded to this review Dear Emma;Thank you so much for your detailed and positive review! We're very happy to hear that your experience exceeded your expectations and that you felt well taken care of during your stay. Our team works hard every day to provide friendly and quality service, so your kind words truly motivate us.We also appreciate your feedback about the room, such as the missing slippers and the limited TV features. We're always looking for ways to improve, and your suggestions are very helpful. And yes — we love surprising our guests with the language options available, and we're so glad you found Vietnamese on the TV menu! 😊Thank you for mentioning how convenient it is to have supermarkets and shops nearby. We're sorry if the entrance was a bit tricky to find at first — we'll look into improving our signage to make it easier.We hope to have the pleasure of welcoming you back again soon. Thank you for choosing to stay with us!

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• User:Edgar M

  Trip type: Couples

  I never will be here again.

  25 Jun 2025

  Extremely Disappointing Stay – Poor Hygiene, Cockroaches, and Neglected PoolI absolutely do not recommend this hotel. My girlfriend and I checked in on June 22, booked via Booking.com. We were first given room 343, which had a strong, unpleasant odor, a broken bathroom countertop, mold in the bathroom, and worst of all — cockroaches.The next day, we requested to change rooms and were moved to room 326. While the smell was gone, we once again found a large cockroach near the bed in the evening. My girlfriend, who is terrified of insects, was unable to sleep and cried most of the night. What was supposed to be a relaxing vacation turned into a stressful and upsetting experience.The pool area is also in very poor condition. The glass panels surrounding the pool are dirty, ruining the view, and the pool walls are cracked, with tiles falling off. It felt completely neglected and uninviting — not a place to relax.We submitted an official complaint. The hotel offered only a 20% refund, which is completely inadequate given the level of discomfort and hygiene issues we encountered. As of writing this review, I am still waiting for a final resolution and proper compensation from the hotel and Booking.com.This hotel does not meet basic cleanliness or service standards. For the price, you can easily find a much better and safer place to stay. I strongly advise future travelers to avoid this property. Rubén López, Atención al cliente/recepción at Sercotel Ciutat De Montcada, responded to this review Dear Edgar,First and foremost, we would like to extend our sincerest apologies for the distressing experience you and your partner had during your stay with us. We are truly sorry that the conditions of both rooms you were assigned fell far below the standards we aim to uphold, and we understand how deeply upsetting this must have been for you both.The presence of cockroaches and the issues you described in the bathroom and pool area are completely unacceptable, and we assure you that immediate action has been taken to investigate and resolve these problems. Cleanliness and guest comfort are top priorities for us, and we regret that we failed to meet those expectations during your stay.Please accept our heartfelt apologies once again. Your feedback is extremely valuable and will be used to ensure that such issues do not happen again. We hope you will allow us the opportunity to regain your trust in the future.Kind regards,

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