Sercotel Ciutat de Montcada

Recent Reviews: 590

• User: SBrighty009

  Trip type: Family

  Great stay

  Just returned from a four night stay. The hotel was clean and tidy and the room cleaned every day. Staff were friendly and the small pool located on the roof had gorgeous views.I knew before booking this hotel was outside of the city centre. Train station is a short walk and reasonably priced return tickets to Barcelona. There are also some restaurants around the hotel. Overall a great stay!! R… Read moreJust returned from a four night stay. The hotel was clean and tidy and the room cleaned every day. Staff were friendly and the small pool located on the roof had gorgeous views.I knew before booking this hotel was outside of the city centre. Train station is a… Read more

• User: Gina G

  Trip type: Business

  Very Basic

  This is not a great choice for business travelers that may be used to American hotel service. The rooms don't have coffee makers or irons, the restaurant does not open until 7:30pm, and there are only 2 restaurants within walking distance. One night I went to the restaurant at 7:45pm, they told me their chef was not there, and maybe he would arrive in 10 - 15 minutes. I waited 30 minutes, still no… Read moreThis is not a great choice for business travelers that may be used to American hotel service. The rooms don't have coffee makers or irons, the restaurant does not open until 7:30pm, and there are only 2 restaurants within walking distance. One night I went to… Read more

• User: lady D

  Trip type: Family

  My experience

  Location was good, but no train service at the time of my visit. The room was not very clean. Black mud in some edges in the bathroom. Pool was closed but the customer service was excellent. Not really great value for money. Rubén López, Atención al cliente/recepción at Sercotel Ciutat De Montcada, responded to this review Dear Ladyd704;Thank you for sharing your feedback.We’re glad to hear t… Read moreLocation was good, but no train service at the time of my visit. The room was not very clean. Black mud in some edges in the bathroom. Pool was closed but the customer service was excellent. Not really great value for money. Rubén López, Atención al cliente… Read more

• User: Goodanny G

  Trip type: Family

  Poor customer service, not a 4 star hotel

  We were disappointed with the facilities and the customer service. When I was sick, there was no room service for dinner and no help to finding nearby food. The room had no kettle or coffee/tea despite being a 4-star hotel. Group tour guests were treated worse than regular guests. The hotel was also too far from central Barcelona. To MyCruises please not to send us to this hotel again. Rubén Ló… Read moreWe were disappointed with the facilities and the customer service. When I was sick, there was no room service for dinner and no help to finding nearby food. The room had no kettle or coffee/tea despite being a 4-star hotel. Group tour guests were treated worse… Read more

• User: emmabeckr03333

  Trip type: Couples

  nice and unexpected hotel

  before I was going to the hotel, I was reading the reviews and I was so scared that is not gonna be as good as in the real life. they say that in the hotel, the staffs are not nice and they don’t change the room every day . but for me the staffs, they speak English so well, they are really nice. They always saying hola, hola, hola buenos dias and everything. they changed the sheets everyday, they… Read morebefore I was going to the hotel, I was reading the reviews and I was so scared that is not gonna be as good as in the real life. they say that in the hotel, the staffs are not nice and they don’t change the room every day . but for me the staffs, they speak En… Read more