Sercotel Rosellon

Recent Reviews: 2353

• User:mrzbarnes

  Trip type: Friends getaway

  Would not recommend

  25 Mar 2026

  I just checked into this hotel and immediately had a terrible experience. One of the main reasons I chose this property was for basic comfort, but unfortunately, that was not the case at all. One of basic accommodations listed online is air conditioning. The room has no functioning air conditioning-the unit is completely locked on heat. When I contacted the front desk, I was told by Carlos at the front desk that all rooms are set to heat and that there is no way to adjust it. Their solution? Open the window. That's not a reasonable fix, especially when the room is extremely hot and uncomfortable. I explained that the temperature made it impossible to sleep, but there was little to no concern shown. Instead of offering a real solution or even a sincere apology, I was handed a fan.To make matters worse, this is supposed to be a four-star hotel, but the condition of the room says otherwise. The walls are scuffed up, the bathtub is worn, and the shower faucet looks like it hasn't been cleaned in ages. It feels neglected and far below the standard you would expect. This is completely unacceptable. Guests should not have to deal with unbearable room temperatures or poorly maintained rooms. I would not recommend staying here unless you're prepared to be uncomfortable and disappointed. This is definitely not 4 star accommodations. Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this review Dear mrzbarnes,Thank you for taking the time to share your experience. We are truly sorry to read about your disappointing stay, especially as it began upon arrival.Please accept our sincere apologies regarding the air conditioning. Our system is centrally managed during certain times of the year, which means it cannot be individually adjusted in each room. However, we completely understand how this impacted your comfort, and we regret that the solutions offered did not meet your expectations. Your comments about the service received are also very concerning, and we will address this internally to ensure a more empathetic and proactive response in the future.We are equally sorry to hear about the condition of your room. This is certainly not representative of the standards we strive to maintain. Your feedback regarding the maintenance and cleanliness has been shared with the relevant teams so that immediate improvements can be made.We genuinely regret that your experience did not reflect the quality we aim to provide, and we appreciate you bringing these matters to our attention. We hope you might consider giving us another opportunity in the future to offer you the stay you expected and deserved.Best regards,AlfredoGuest Experience

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• User:Ezequiel C

  Trip type: Family

  Disappointing Stay and Unprofessional Service

  03 Mar 2026

  We stayed for two nights and unfortunately won’t be returning.From the start, there were several issues: the toilet paper holder broke on first use, there was rust on the bathroom faucets, constant noise through the window at night, and the TV had no internet connection. Although the hotel advertises 24/7 reception, it was very difficult to reach anyone around midnight, and when we did, the response about the TV issue was dismissive, with no apology or solution offered.What ultimately led me to write this review was the behavior of one receptionist (young man with glasses and a beard, around 7:30–8:00 pm). While I was unwell, my mother politely asked him for water for my medication. He responded in a rude and dismissive manner. When I calmly addressed his tone, he continued in the same way and refused to provide his name when asked.this level of unprofessional behavior is unacceptable. I hope management genuinely looks into this matter. Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this review Dear Ezequiel C,First of all, thank you for taking the time to share your experience. We are truly sorry to read that your stay did not meet your expectations and that you left with such a negative impression.Please accept our sincere apologies for the maintenance issues you encountered, This is certainly not the standard we aim to provide. Your comments have been shared with our maintenance team so that each of these points can be reviewed and addressed immediately.We are also concerned to learn about the difficulty you experienced reaching reception at night and the way your request regarding the TV was handled. Regardless of the time, our guests should always feel attended to with courtesy, professionalism, and a willingness to assist.Most importantly, we deeply regret the situation you describe involving our receptionist. Being unwell while traveling is already stressful, and a simple request for water should have been met with empathy and care. The behavior you describe does not reflect the values or service standards we expect from our team. Please rest assured that we are taking your feedback very seriously and will be investigating this matter internally.While we understand your disappointment, we genuinely appreciate you bringing these concerns to our attention, as they allow us to improve. Should you be willing, we would welcome the opportunity to discuss your experience further and regain your trust in the future.Best regards,AlfredoGuest Experience

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• User:rosebug

  Trip type: Solo travel

  Enjoy lunch on a rooftop with THE best view of La Sagrada Familia

  27 Feb 2026

  Only a 4 minute walk from Sagrada Familia, this rooftop terrace serves up fabulous views as well as drinks and food at very reasonable prices. Non residents of the hotel pay an entrance fee of €7 when booking. I was welcomed, given a choice of seating looking straight at the church and enjoyed a refreshing glass of sangria alongside a very generous portion of nachos. Had a lovely time! Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this review Dear Rosebug,Thank you so much for your wonderful review!We’re thrilled to hear that you enjoyed your lunch on our rooftop terrace and that the view of the Sagrada Familia made the experience so special. Being just a short walk away, it’s fantastic to know you found us and were able to relax while taking in such an iconic sight.We’re delighted that you felt welcomed and appreciated having the choice of seating directly facing the basilica — there’s truly nothing quite like that view. It’s also great to hear you enjoyed the sangria and our generous portion of nachos.Thank you for highlighting the value and overall experience. We’re so pleased you had a lovely time, and we hope to welcome you back again on your next visit to Barcelona!Best regards,AlfredoGuest Experience

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• User:Marco-Elizabeth

  Trip type: Family

  An absolute MUST do!

  25 Feb 2026

  I pre booked this (approx a week prior to visit) for my and my son as part of his 18th birthday trip. It was €7pp which is not refundable or taken off your bill. When I say, the experience exceeded expectation! We got the perfect seat, directly looking at the Sagrada Família. Staff were friendly, we had yummy cocktails and delicious nachos to share. We didn’t feel at all rushed and it genuinely was a highlight of our trip. I have and will recommend to everyone and if I’m ever in Barcelona again, I would and will return! Fabulous treat. Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this review Dear Marco-Elizabeth,Thank you so much for this amazing review!We’re absolutely delighted that your visit with us became such a special part of your son’s 18th birthday trip — what a wonderful occasion to celebrate in Barcelona! It’s fantastic to hear that you enjoyed the perfect seat overlooking the Sagrada Família, along with our cocktails and nachos. Creating memorable moments with that iconic view is exactly what we strive for.We’re especially pleased that you felt relaxed and never rushed — that’s so important to us. Knowing that the experience exceeded your expectations and became a highlight of your trip truly means the world to our team.Thank you as well for recommending us — there’s no greater compliment. We will be absolutely thrilled to welcome you back on your next visit to Barcelona for another fabulous treat!Best regards,AlfredoGuest Experience

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• User:Dylan M

  Trip type: Couples

  Amazing night!

  23 Feb 2026

  Stunning views, amazing staff, great for allergens etc nachos and potato bravas was lovely. Deffo book in advance! All staff were so friendly and chatty great experience Sercotel Rosellón, Owner at Sercotel Rosellon, responded to this review Dear 709dylanm,Thank you so much for your wonderful review!We’re thrilled to hear that you had an amazing night and enjoyed the stunning views from our rooftop. It’s fantastic that our staff made such a positive impression and that you enjoyed our nachos and patatas bravas — we’re glad they were suitable for your needs.We completely agree — booking in advance is the way to go! Your kind words about our friendly and chatty team mean a lot, and we’ll be sure to share them with everyone.We can’t wait to welcome you back for another great experience!Best regards,AlfredoGuest Experience

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