Sleep&Fly

Recent Reviews: 293

• User:Seaside66250997766

  Trip type: Couples

  Find somewhere else to stay off airport and get a taxi to the airport

  01 Feb 2026

  Worst hotel I’ve ever stayed in, first of all it’s very difficult to find , we arrived in departures as we were departing Barcelona , you would think it would be sign posted ? No . After speaking to several different airport staff we eventually found the hotel , we saw one sign for sleep and fly about 50 meters from the reception . The room is compact , I get that as I expect the majority of guests are only staying overnight and just need somewhere to get some sleep . I’ve stayed in hundreds of hotels around the world , this has to be the worst. The bed was terrible , a positive is that it was clean , it was so hard I think the floor would have been more comfortable , terrible nights sleep and I can pretty much sleep anywhere . Breakfast ( if you can call it that ) was very limited just a few croissants and cereal . The reception staff were pleasant and took us to our room .For just over € 200 euros a night I would have expected a lot more . Never again Next time I will book locally and get a taxi to the airport Carlota Duran, Director General at Sleep & Fly, responded to this review Thank you for taking the time to share your feedback regarding your recent stay with us.We are truly sorry to learn that your experience did not meet your expectations, and we appreciate the opportunity to clarify some of the points mentioned in your message.Regarding the signage, as we are located inside Barcelona Airport, the internal airport signage is managed exclusively by the airport authority. Unfortunately, hotels and other businesses are not permitted to add or modify airport signage. That said, all our reservations include detailed directions on how to reach the hotel, and our reception team is available 24/7 to assist guests by phone should they require guidance while inside the terminal.Concerning the room size, as clearly indicated on our website and booking platforms, our rooms are compact by design, intended primarily for short stays and overnight rest within the airport itself. We are pleased to know that you found the room clean, which is a priority for us.Regarding the breakfast, we would like to clarify that our breakfast service includes both hot and cold items and is served daily from 4:30 a.m. directly at the hotel, specifically designed to accommodate early-morning departures. We regret if the selection did not meet your personal expectations.We appreciate your kind comments about our reception staff, who always strive to provide attentive and friendly service.We understand that our concept may not suit every traveler, especially those seeking a traditional city hotel experience. Our value lies in the convenience of staying inside the airport terminal, eliminating transfers and early-morning travel stress, which many guests find especially beneficial.Thank you again for sharing your comments. We regret that we did not meet your expectations on this occasion and wish you all the best in your future travels.Kind regards,Sleep & Fly Barcelona AirportManagement Team

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• User:Kate W

  Trip type: Couples

  Not a friendly, convenient option

  25 Jan 2026

  After reviewing the website thought this would be a good option for our overnight layover. Wrong! It's not clear that when you book a room, that is all you get (with a basic buffet breakfast) .We read about the lounge access - but that is extra. We read it was in Terminal 1 - it is not. You have to leave airside and go by the parking garage, to find it. Leaving you have to go through security again, for connecting flights. That added more time to our departure. The man checking us in was rude, arrogant and unhelpful. We arrived after 9pm and told we had to walk back to thr plaza area if we wanted to eat. Only one place was open, and only had one gluten free sandwich available. Had we known, we could've looked airside for food, before leaving security. It was a disaster. Breakfast buffet was a joke, with one cereal, one croissant and one hard roll available for gluten free. I had pre-asked for gluten free when booking. I was told that the lounge had no gluten free options anyway!Rooms were small and dated,; walking straight into the bathroom, which had lots of grubby seals and semi-clear glass. No usb outlets- for a travel hotel???Not convenient.Not helpful. Not welcoming.Not going back! Carlota Duran, Director General at Sleep & Fly, responded to this review Thank you for taking the time to share your feedback on TripAdvisor. As we already replied to you directly, we would like to take this opportunity to publicly clarify several points mentioned in your review.Our hotel concept, location, room size, and included services are clearly described on our website and all booking platforms. Sleep & Fly Barcelona Airport is an airport transit hotel located landside in Terminal 1, not airside. This means that guests must exit the secure area and, if continuing their journey, pass security again — a standard airport procedure that is fully indicated in our pre-arrival information.Regarding signage, internal airport signage is managed exclusively by the airport authority. Hotels are not permitted to install or modify directional signage. For this reason, all guests receive detailed written instructions on how to reach the hotel, and our reception team is available 24/7 to assist by phone if needed.Lounge access is not included in the room rate and this is clearly stated at the time of booking. The room reservation includes accommodation and breakfast served at the hotel from 4:30 a.m., designed for early departures.As we are located inside the airport, we do not operate a restaurant service. Food and dining options are managed entirely by the airport, including opening hours and product availability. Unfortunately, we have no control over which establishments are open late in the evening or their gluten-free offerings.Regarding breakfast and special dietary requirements, while we do offer gluten-free options, we are a small airport hotel with limited space, and the selection may differ from that of a large city hotel or dedicated restaurant. Guests with strict dietary needs are always encouraged to contact us directly in advance so we can do our best to accommodate them within our operational limits.Our rooms are intentionally compact and functional, clearly advertised as such, and designed for short stays within the airport environment. Cleanliness is a top priority for us, and your comments regarding maintenance have been forwarded to our technical team for review.Finally, we regret to read your comments regarding our staff, as courtesy and professionalism are core values of our team. Your remarks have been reviewed internally.We understand that our hotel concept may not suit every traveler, particularly those seeking a traditional full-service hotel experience. However, many guests choose Sleep & Fly specifically for the convenience of staying within the airport terminal.We appreciate your feedback and wish you all the best in your future travels.Kind regards,Sleep & Fly Barcelona AirportManagement Team

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• User:NetballViv

  Trip type: Couples

  Horrible Service, Non-funcational Room, Avoid At All Cost. Do Not Stay Here

  22 Jan 2026

  I would avoid this hotel at all cost. I am a frequent international traveler and almost always choose airport hotels the night before an early departure. Having said that I have had plenty of experiences with airport hotels all over the world. This hotel is by far the worst airport hotel I have ever stayed at. My expectation was low at the outset as I took the name, “Sleep and fly” literally and did not expect a Hyatt or Ritz Carlton. If you are the owner reading this review, you may want to rehire most of your staff that work at your hotel. Almost no one that worked there was willing to work, the incompetence of every single staff was pronounced. The reception was unattended when we arrived. We waited for a while and she appeared. That was ok. Although she was friendly but the lack of trying was pronounced. We asked if we could get some ice and she said she would bring it to our room. We left the room and had dinner(45 minutes) and came back, she said it was “on the way.” After about what it felt like an hour later, another person brought us a cup of ice. The real drama came when I tried to take a shower after a long day of travel: the shower in our room was completely broken. Imagine after a long day, something as basic as a hotel room should be able to provide, did not work. Then another staff came and asked us to take a shower in the gym instead. How ridiculous was that? Then this staff came to our room and try to turn the shower on and she couldn’t. It was so clear to anyone with a two digits IQ that the shower has been broken and the shower has not worked for a while. How could a hotel rent out a room that the shower is clearly broken? That was a clear sign that the housekeeping and quality control were doing the absolute minimum. We refused to stay in the non-functioning room. The staff who came to check the shower claimed the hotel was fully booked and there was nothing she could do. We refused and she suddenly “find” another room. All of this took place after a long journey and wanting to rest only having to deal with a group of incompetent staff and a nonfunctional room which was not cheap. The experience of this hotel was so horrific that I am planning around my trip to Barcelona to make sure that I do not have to stay in this "No Sleep & Fly" airport anymore. It is that bad. Carlota Duran, Director General at Sleep & Fly, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your experience and regret that your stay did not meet the basic standards that we aim to provide.First and foremost, we would like to sincerely apologize for the technical failure of the shower in your initial room. This situation is unacceptable, and we fully acknowledge that a room with a non-functioning shower should never be allocated. Your comments have been escalated to our maintenance and housekeeping management teams, and this incident has prompted an immediate internal review of our room inspection and quality control procedures.Regarding the handling of the situation, while our team’s intention was to offer a temporary solution as quickly as possible, we understand that suggesting the gym facilities after a long journey was not an appropriate or satisfactory alternative. We regret that the resolution process took longer than it should have and added unnecessary frustration to an already exhausting travel day.We would also like to address your comments regarding our staff. Courtesy, professionalism, and willingness to assist are core values of our service philosophy, and it is concerning to read that this was not your perception. Your remarks have been reviewed internally with the team involved, as feedback of this nature is taken very seriously.Sleep & Fly Barcelona Airport is designed as a short-stay airport transit hotel, offering functional accommodation for travelers with early departures or late arrivals. While we do not position ourselves as a luxury hotel, we do expect all rooms and services to meet essential comfort and functionality standards at all times. On this occasion, we clearly fell short.We genuinely regret that your experience led you to leave with such a negative impression. While we understand your decision not to return, we appreciate you bringing these matters to our attention, as they allow us to improve and prevent similar situations in the future.We wish you safe and pleasant travels ahead.Kind regards,Sleep & Fly Barcelona AirportManagement Team

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• User:Gabriel N

  Trip type: Solo travel

  Scam Artists

  05 Dec 2025

  Scam Artists: I received written assurances that my future reservation would be refunded in full if at the full rate, so I went ahead and purchased the reservation at the full rate. When I went to cancel - weeks in advance, they said "non-refundable" - I pointed to the email they had sent me indicating it would in fact be refundable, and they still declined to refund. Carlota Duran, Director General at Sleep & Fly, responded to this review Dear Guest,Thank you for sharing your comments. We are concerned by the wording used in your review and would like to publicly clarify our booking and cancellation policies for transparency.All reservations made through Expedia or Booking.com are subject to the conditions selected by the guest at the time of booking. These platforms clearly display whether a rate is non-refundable, and this information must be accepted before the reservation can be completed.For reservations made directly on our official website, cancellations are refundable up to 72 hours prior to arrival, as clearly stated in our terms and conditions.We would like to emphasize that we do not mislead or deceive guests. On certain occasions, and always at our discretion, we may offer date changes or, if cancellation is requested well in advance, consider a refund as a gesture of goodwill. However, this does not override the agreed booking conditions, nor does it convert a non-refundable reservation into a refundable one.If any written communication was provided, it would have been based on the information and conditions available at that time. Once a reservation is confirmed under a non-refundable rate, the cancellation terms of that rate apply.We regret that this situation has led to frustration, but we firmly stand by the fact that our policies are transparent, clearly communicated, and consistently applied. We take accusations of this nature seriously and categorically reject any suggestion of dishonest practices.We appreciate the opportunity to clarify this matter for future readers.Kind regards,Sleep & Fly Barcelona AirportManagement Team

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• User:MSTwo

  Trip type: Couples

  Great for early morning departure.

  09 Nov 2025

  So close to the airport international departures. Can easily walk over in under 5 minutes. Fabulous that the breakfast starts at 4.30am in the morning. Saves the hassle of transport to airport for early flight and looking for food on arrival. Carlota Duran, Director General at Sleep & Fly, responded to this review Dear Guest,Thank you very much for your kind review.We are delighted to hear that you found our location convenient and that the early breakfast service starting at 4:30 a.m. helped make your departure easier and more comfortable. Providing a practical and stress-free option for early flights is exactly what we aim for.We truly appreciate you taking the time to share your experience and hope to welcome you again in the future.Kind regards,Sleep & Fly Barcelona AirportManagement Team

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