Apartamentos Magic Atrium Beach

Recent Reviews: 26

• User:Jet18583595468

  Trip type: Family

  Left stranded on arrival and property not as advertised

  23 Jun 2026

  I would not stay here again.We arrived in Benidorm on 7 March and were dropped off outside the apartments with no instructions on how to gain access or collect the keys. After spending around 3 hours trying to get into accommodation we had already paid for, repeatedly trying to contact the relevant numbers and being directed to a closed location, we were forced to pay for emergency accommodation elsewhere for the night.The following day we eventually collected the keys and discovered the property looked very different from the photos advertised. There was extensive scaffolding, ongoing construction work, building materials throughout the site and the advertised pool was unavailable.We were travelling with a disabled child who uses a wheelchair, which made the lack of assistance and accessibility information particularly difficult.Inside the building we observed exposed wiring, missing fire alarms, hanging light fittings and other maintenance and safety concerns. The apartment itself was cold, the heater did not work, and hot water lasted only a few minutes. Builders were working outside the building during our stay, including near our 25th-floor apartment.What should have been a family holiday became a stressful experience spent trying to resolve problems rather than enjoying our break.I appreciate that Love Holidays later provided a partial refund, but in my opinion this did not adequately reflect the extent of the issues we experienced.I would encourage anyone considering booking to carefully research recent reviews and conditions before travelling.

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• User:296stewartg

  Trip type: Family

  Mis sold hotel (cannot use pools)

  23 May 2024

  »»»1st OF ALL THIS HOTEL IS MIS SOLD««« the pools you see in the pictures are not available and cannot be used due to not being allowed the key to the gates!!! Check in has to be done in the Magical Splash hotel which is a 15 minute walk away. Also food and drink is served in the Magical Splash hotel. This hotel has no facilities what so ever it is just an apartment nothing more. It's clean but very out dated with damaged light fittings, switches and no WIFI. The rooms and balcony are large but if you want all inclusive this is not the hotel "apartment" you want unless you want plenty of exercise to and from the Magical Splash. After complaining to the manager at Magical Splash, and I will state she was very professional and helpful she was able to get us availability in the Magical Splash so we changed hotels. JUST BOOK THE Magical Splash hotel it's great ??

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• User:Voyage13557212439

  Trip type: Friends getaway

  Finestrat beautiful area avoid hotel .

  07 Feb 2024

  Where do I start !! Firstly after reading reviews I contacted on 3 occasions to find out from Sunshine Holidays were to check in,no answer, so reviews told me check-in at Splash, walk about 5mins walk,find it and it's CLOSED UNDER CONSTRUCTION, Had to ring sunshine and was told i had to travel over 5kms away to get checked in at a different hotel..€20 in taxi,and €150 deposit later ..2hrs after drop of we finally get to tower block 2, 25th floor,pleasently surprised to find a really nice big apartment with massive balcony, booked a twin room got a double bed and sofa bed which was rubbish as it didn't stay together, unfortunately that's were gud things end, apartment had dirty floors, bathroom,balcony table,bed had long black hairs,sofa bed pull out bit was gross stained and hairs,no hairdryer,no iron, heater when switched on moved around the room, no oven in kitchen, no kettle, glasses and plates dirty , WiFi took forever to find which 1 was the right 1, bed was like lying on a stone block,noise from above and below really loud at night, 2 itchy and dirty blankets and it was freezing at nighttime..slept in clothes to stay warm and protect me from dirty blankets touching my skin, nowhere to pyt clothes in wardrobe as all drawers were full of towels and sheets, couldn't contact anyone about new blankets or dirty floors, no reception were we stayed wasn't going back in2 Benidorm paying more €.No pool access ,no bar,wasn't a hotel it was an apartment block residents live there , Overall area was beautiful and in a quieter part of Benidorm. Beach literally 2 mins walk away..spent alot of time there,.Very beautiful place Finestrat.

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• User:SteveCyff

  Trip type: Couples

  Stay somewhere else!!

  14 Feb 2023

  Terrible. Arrived and were eager to check in, but it took a good half an hour to find the correct building, before being told that we needed to travel to Benidorm to check in. On checking in, we were told that we had to pay 150 euros deposit, having already thought that we had paid in full. Another taxi journey back from Benidorm, and we were almost 200 euros out of pocket, with deposit and taxis. The apartment was very basic and there was damage to the furniture and walls, and the general state of the apartment was dirty, including cutlery and crockery. There was also sand in the bed, which was both surprising and disgusting, as we had not been to the beach. As another person has also said, we also had a visit from a workman who wanted to measure up, and put pictures on the walls. I would not ever stay here again, and wouldn't recommend to anyone. It was cleaner when we left than when we arrived.

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• User:879sallyannn

  Trip type: Couples

  Terrible apartment with Building site view

  14 Feb 2023

  We stayed at magic atrium 4 apartments in La Vila joiosa last week and the 1st day we got there was so stressful as we was not allowed into the apartment as we had to get a taxi into benidorm to check in at a different hotel and pay a 150 deposit that we knew nothing about. The check-in hotel is about a 3mile journey. We was not told this before hand!! after a couple of hours we managed to get into our apartment which was 14floors up. The apartment itself was huge with 2 bathrooms & 3 bedrooms but it was a self catering apartment and all the cutelry and utensils was dirty so we had to eat out which was expensive. We had no kettle and a tiny dirty pan to boil water for tea. And our 1st night was itchy as there was sand in the bed, we was no where near a beach until the following day.. Our 1st initial view was a building site opposite. The shower head was broken and the floors was dirty, we didn't let it spoil our holiday as it was my 1st time abroad and we was determined to enjoy it. We had a knock at the door and it was a builder and the owner of the apartment asking to put pictures on the wall, we didn't mind this as they was lovely. Overall Spain was beautiful and the people there was amazing and it hasn't put us off, we will be visiting Spain in October but certainly won't be staying in them apartments ever again!!

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