Aparthotel BCL Levante Lux

Recent Reviews: 206

• User:Kay B

  Trip type: Family

  **HORRENDOUS**

  04 Sept 2026

  Arrived at approximately. 1am checked in and went to our room, we walked through the door and they were cockroaches on the walls! Went down stairs to see the person on the desk to have a can of cockroach spray thrown at me. I asked if there was another room we could move to he was so rude and said no! I explained the 2 children we were with would not go in the room bearing in mind it was now 1.30am he said you can take your money and leave or take the room! 1.30am in Benidorm in peak season and that was his solution! I asked to speak to the manager politely I never once raised my voice or got aggressive and he said he was calling the police as I was aggressive and I would be thrown out and loose our money this left me thinking wow! We had no alternative but to spray the room and the cockroaches our self and leave in the morning. Iv never EVER been to any hotel any where and been treated like this it was appalling! STAY AWAY Juan Martinez, Encargado del hostal at Aparthotel BCL Levante Lux, responded to this review Thank you for your review, we are sorry for the inconvenient.But still, some information is measing in your review, like we did talk to you, we did move you to another apartment, actually, the biggest and completely renovated suite that we have, we did make sure you and your family were ok all the time.My staff never treat you or talk to you they way you describe. Have a good dayJuan MartinezHotel Manager

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• User:lorainer912

  Trip type: Family

  Would never come back to this hotel

  28 Aug 2026

  The hotel rooms were lovely but when you spend thousands of pounds on a holiday and people are rushing down early in the morning to reserve sunbeds despite it being stated every where that this is forbidden and you speak to staff members and they tell you the towels would be removed within half an hour if the beds are not being used . You then come back 6 hours later and you still have the same towels on the beds and they haven’t been used all day. There are many sunbeds that are broken. I can’t believe how selfish people are and the lack of care by staff to ensure the rules they make are being followed Juan Martinez, Encargado del hostal at Aparthotel BCL Levante Lux, responded to this review Dear LoraineThank you for sharing your review with us, this helps us identify the areas where we can improve our service.Juan MartinezManager

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• User:duanefinch

  Trip type: Family

  Well worth a visit and stay

  10 Aug 2026

  Had a great timeHotel was better than expected.Very clean and comfortableStopped over with my sons for a famil occasionLocation was good, only a short uphill walk from the beach.Reception were informative and very helpful.Nice swimming pool to chill out in too.Had a great time and would not hesitate to recommend this hotel.Good value for the money. Juan Martinez, Encargado del hostal at Aparthotel BCL Levante Lux, responded to this review Dear DuanefinchThank you for sharing your review with us, this helps us identify the areas where we can improve our service.We are so glad to know that you had a great time during your holidays, and we hope to see you again on your next visit to BenidormHave a great dayJuan MartinezManager

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• User:D9905UZsamr

  Trip type: Family

  Honest view from a family

  02 Aug 2026

  We booked this hotel as it was our children’s first holiday abroad. Both being on the spectrum, we thought a smaller hotel would be ideal….. on the website they make out they are a family hotel. However there was quite a few large groups of “adults”. The sun bed rule was a joke. Signs everywhere saying no reservations. However by 9am most days there were none left. Sometimes people who put towels down didn’t even use them until the afternoon! When we asked about this we were told they can’t do anything about it! Why have that rule then? Another rule was no balls in the pool. A child got told by staff not to have their ball….. a group of men didn’t?! The tiles around the pool are ridiculously slippery. Many people slipped and one man even fell and cracked his head. The male worker at the time couldn’t have looked less interested. We couldn’t try the food as the waiter/ cook decided to walk out. So after waiting an hour we got a refund. The bar is pretty cheap but the measures are crazy! Some people wouldn’t mind half a glass of jack Daniel’s with a splash of coke, it’s not an enjoyable drink. The room was clean. Bedding was clean. A few things could do with updating. Specially the bathrooms. The showers flood the floor. Andrea was lovely. Friendly and approachable. The male staff members, not so much. Sometimes you’d be waiting over 10 minutes for them to look up from their phones or come back from having a cigarette. We didn’t have the displeasure of meeting the manager. From previous reviews he sounds like a right gent! All in all we had a good time. The hotel is in a good location. Shops, bars and beach all easily reachable. Not too far to Old Town or The Benidorm Palace. Juan Martinez, Encargado del hostal at Aparthotel BCL Levante Lux, responded to this review Thank you for sharing your review with us, this helps us identify the areas where we can improve our service.Juan MartinezManager

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• User:maud11_12

  Trip type: Friends getaway

  Great Location , spotless

  01 Aug 2026

  Just home from a weeks stay in the Levante Lux Aparthotel. Our check in was very quick and I had asked for a high floor and extra pillows which was given . We were in 14A the very top apartment had fab views and lots of sunshine. Apartment was spotless and air/con very good. Had a few small bottles of shower gel and a kitchen pack with washing up liquid and sponge. Balcony was fine and big. I took a hairdryer with me cause they have to be hired out. We paid for a safe 3 euros a day but it was faulty so got refunded. The pool area is very clean , we got beds and an umbrella every day was down by 9a.m ,but there were a lot of people putting towels on beds and not seen for hours, it clearly says this cant be done, but was not monitored. There were some broken sunbeds too that would not recline and base gone , I did say this to staff and was told there is a mixture of old and new beds, so I would say go down early to get good sunbeds, and sit nearer top of kids pool for sun all day , beds near the wall or near the trees gets shaded early in the day, pool was lovely steps down into it nice and warm. Pool table inside lots of vending machines also, but a local shop near by that would be cheaper for drinks ect. Lidl less than 5 min walk go right out from apartment and take either the first or second turn down and then right again, very handy when self catering. Beach only 5 mins walk turn left at apartment gate but very rocky in the water , we got a taxi to Poniente beach only 9 euro well worth it fab beach no rocks and lovely waves. Also highly recommend a restaurant Paradiso only 5 mins away great food and lovely staff, ribs are fab!!! In a nice quite area so got a great sleep would go for high floor for the view, we could see water park from our bedroom window. Terra Mitica close by too, strip around 10 min walk if you want the lively nightlife. We really enjoyed our stay, very nice friendly staff also. Would definitely return Juan Martinez, Encargado del hostal at Aparthotel BCL Levante Lux, responded to this review Dear MaudThank you for sharing your review with us, this helps us identify the areas where we can improve our service.We are so glad to know that you had a great time during your holidays, and we hope to see you again on your next visit to BenidormHave a great dayJuan MartinezManager

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