Gran Hotel Bali

Recent Reviews: 601

• User:Middsa G

  Trip type: Couples

  Amazing

  12 Oct 2026

  Room service, food, balcon view and all the staff were very kind and proffesional

• User:MarcsFlyingCircus

  Trip type: Solo travel

  Magnificent view if seaside room

  11 Oct 2026

  I most of the time end up booking very late, leading to almost no choice in flights & places to stay. Ended up going to Benidorm for first time ever.And I was pleasantly surprised, the city has a vacation atmosphere, people in good mood, never boring, and the friendly lady at checkin gave me a room almost halfway, up on the 22nd floor, with stunning sea view! Entering room I felt like watching out on the beaches of Rio de Janiero.So it was already a real daily pleasure just waking up and also coming back at night with that view.Had included breakfast for a change, but for me not really worth it, since prefer local and healthy food. 2 floors of huge breakfast areas, but the was the fried eggs, bacon, white beans in tomato sauce, white ham & cheese toast, style breakfast.Hotel has many things to do , but I was always out from after breakfast to after midnight, exploring Costa Blanco, so cannot give much info on hotel, but had many shops in lobby, also a nice place with music and opportujitynto dance for people.I can imagine you stay there also having so many things nearby.Good thing, every day I started with walking down 22 floors to breakfast, then up again 22nd floors after breakfast , then down again to start rest of my day exploring Costa Blanca coast.In evening I took the elevator though sometimes, once took the panoramic elevator, on outside facade of hotel, it gave a jolt around 21st floor, scaring the “sh??t” out of me ???? Never took it again afterwards

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• User:496ursulad

  Trip type: Couples

  Disappointing visit to over rated hotel

  11 Oct 2026

  This hotel is definitely not a 4 star hotel, very outdated & although the ground floor looks impressive from the outside the rest of the hotel definitely doesn’t live up to the description given by TUI.The food is mediocre (although we only had Breakfast), typical of a large hotel trying to feed a large quantity of people cheaply & quickly.The lifts are a joke, unreliable & at times taking 30 minutes to get down to reception, often only 2 or 3 lifts out of 7 working for a building covering 43 floors.The staff are very unhelpful & always make you feel like an inconvenience when you approach them for help. I find it hard to believe that when we went to checkout & said we’d like to checkout the only conversation was ;I just need your room keyThe left luggage is open We were not asked if we’d had a good stay, for a hospitality venue surely this should be a standard question or are they too scared to receive a negative reply.It’s such a shame as the beach area is lovely & although it’s quite away from Benidorm it was just the right area for us to stay in & it was easy to travel by public transport into the centre.Our flights were with Ryanair & I cannot fault them on the service they provided nor can I fault TUI for the ease of booking & keeping up to date with my booking. I just wish they would re evaluate the Gran Hotel Bali Benidorm so that others do not pay for what is clearly not 4 star

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• User:F6490OQmarkl

  Trip type: Couples

  11th Visit to this Lovely hotel should say it all!

  11 Oct 2026

  This hotel and location has something for everyone. It is wonderful. We have been coming for 11 years and have already booked again for 2027. Service is excellent from checking in all the way throughout the hotel. All staff friendly and attentive. Melissa and her team are brilliant on guest experience, Alejandro great in reception and Lucia a meticulous room maid. Air conditioning has improved greatly over the years and is now very effective. Breakfasts are delicious, plentiful and varied. Rooms cleaned spotlessly every day. Location brilliant, huge relaxing beach nearby if fancy a change from the lovely hotel pools. Lively evening entertainment is very popular.A must visit is the sky bar on floor 43/45 we did this for the first time this year, breathtaking! Can’t wait until next year. Thank you all at the Gran Bali Grupo Bali, Dueño at Gran Hotel Bali, responded to this review Thank you so much for your wonderful review and, above all, for choosing Gran Hotel Bali for the 11th time! Your continued loyalty and the fact that you have already booked your stay for 2027 mean a great deal to us.We are delighted to know that you continue to enjoy our facilities, varied breakfasts, entertainment, pools and excellent location. It is especially rewarding to hear that our team has helped make your stays so memorable.We will be delighted to share your kind words with Melissa and the Guest Experience team, Alejandro at Reception, and Lucia from Housekeeping. They will be thrilled to know that their dedication and attentive service have made such a positive impression.We are also pleased that you enjoyed your first visit to our Skybar, where the breathtaking views from the upper floors offer a truly special experience.Thank you once again for your trust and recommendation. We look forward to welcoming you back next year and making your 12th visit just as wonderful!Kind regards,Guest Experience TeamGran Hotel Bali

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• User:Explore16175297538

  Trip type: Family

  Absolutely horrific

  10 Oct 2026

  Wee booked a room with a balcony and didn’t get it instead got on the 15 th floor with absolutely manky windows so went back down showing them the booking ours said balcony and there’ false printout didn’t anyway eventually got a room with a balcony overlooking the pool with a net covered in rubbish and wine bottles and also if want to spend half your holiday waiting on a left to get downstairs this is a place for you and they also ask for your credit card details when you arrive to get homeand see they have stolen £70 from it for no reason lucky for us I think the bank refunding us this place is an absolute dump. Let’s all build the tallest building in Benidorm with no way or form of cleaning the windows. Do not book you will be disappointed.

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