Hotel Agua Azul

Recent Reviews: 2658

• User:Martin H

  Trip type: Family

  Good for entertainment

  19 Apr 2026

  During our recent visit to the hotel, we traveled as a group of three, consisting of my wife, her grandmother, and myself. Upon our arrival, we received a warm welcome at the reception, and our request for two rooms close together was successfully accommodated. My wife’s grandmother had a single room, while we were assigned a double room. Both accommodations were situated at the back of the hotel, offering views of the Town Hall and its surrounding green space, but on the other side of a main road and the back working area and concrete car park of our hotel, was less visually appealing compared to the front views that overlooked the pool and outdoor lounge area.The hotel provided daily entertainment led by an energetic host named Paula, and we enjoyed a variety of evening performances throughout our stay.As a vegetarian, I noted that the food options could be improved. There was minimal food labeling, with brief descriptions provided but no clear indication of which dishes were suitable for meat-free or gluten-free diets. I communicated my dietary needs to the reception staff, who assured me they would address this with the kitchen. I suggested implementing a labeling system to mark suitable dishes with a 'V' for vegetarian or 'VG' for vegan, which seemed to be well-received, but unfortunately, this change was not made during our stay. Ideally, the hotel should offer at least one vegetarian and one vegan main dish daily, preferably two. Initially, I found a couple of suitable meals, which gave me hope for the options; however, by the end of the week, my choices were mostly limited to side dishes and cheese, making it challenging to find adequate meals without negotiating for special requests.While the building showed some signs of needing refurbishment, it was generally well-maintained. I was surprised by the poor fit of our room door, but since we were located at the end of the corridor, it did not cause significant disturbances. I would also advise caution regarding the glass room dividers.On a positive note, the staff were largely exceptional, dedicating themselves to ensuring our comfort. However, my wife’s grandmother experienced an unfortunate incident with a kitchen staff member, who expressed displeasure when she seemingly placed a serving utensil in the wrong location. The staff member reacted by slamming the utensil down and saying, “I saw you.”We reported the incident to the restaurant manager, who was very apologetic. It is worth noting that this staff member primarily had limited customer interaction, as they mostly worked behind the scenes in the kitchen. Sun_Confort, at Hotel Agua Azul, responded to this review Dear Martin H,Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your kind words regarding our reception team and the entertainment program led by Paula, it means a lot to know that you enjoyed these aspects of your holiday.At the same time, we are very grateful for your constructive feedback, especially regarding the food labeling. We sincerely appreciate your suggestion about marking dishes with “V” for vegetarian and “VG” for vegan. It is a very helpful idea, and we would like to let you know that we are currently working on improving this aspect in our restaurant to make it clearer and more comfortable for all our guests.Regarding your experience as a vegetarian, we are sorry that you found the options limited over the course of your stay. Please know that, should you decide to give us another opportunity in the future, you can inform our reception team about your dietary requirements upon arrival. Our kitchen team will be more than happy to prepare specific dishes for you, helping to ensure more variety and avoiding repetition during your stay.We would also like to sincerely apologize for the unfortunate incident involving your wife’s grandmother. This is certainly not the level of service we aim to provide, and we deeply regret that this situation occurred. Please rest assured that this matter has been addressed internally to prevent similar situations in the future.Once again, thank you for your valuable feedback, which helps us continue improving. We hope to have the opportunity to welcome you back and provide you with an even better experience.Kind regards,Public Relations TeamAgua Azul Hotel

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• User:Carole A

  Trip type: Friends getaway

  Adult Only , Food & Drink AMAZING

  15 Apr 2026

  2nd visit and yet again everything was great. Welcomed with a lovely friendly professional manner resulting in some good banter. Checking in is a breeze and love that the wristband is also your room key. The hotel is totally Spotless staff are cleaning 24/7.The food and drink is totally amazing so much choice being replenished immediately 😍 snacks i between meals even in the evening whilst entertainment is on.Adult only Location to old and new town is perfect. Rooms are bright and beautiful. The glass partition at the sink area needs the small white stool putting next to it otherwise when you go to the toilet in the night it gets walked into on the way back to your bed as you cant see it . The stool helps to prevent it.Looking forward to another visit next year 😀. Fully Recommend this hotel. Sun_Confort, at Hotel Agua Azul, responded to this review Dear Carol A,Thank you so much for your wonderful review and for choosing to visit us again — it truly means a lot to us to welcome returning guests.We are delighted to hear that you once again had a great experience, from the friendly and professional welcome at reception to the smooth check-in process. It’s great to know you enjoyed the convenience of the wristband key, as well as the cleanliness of the hotel; our team works very hard to maintain these standards 24/7.We are also very pleased that you enjoyed the variety and quality of our food and drinks, including the snacks available during the evening entertainment. It’s fantastic to hear that our location and adult-only atmosphere contributed positively to your stay as well.Thank you as well for your helpful suggestion regarding the glass partition in the room. We really appreciate you sharing this practical tip, and it will certainly be taken into account as we continue improving our guest experience.It makes us especially happy to know that you are already looking forward to returning next year — we will be here ready to welcome you back for another fantastic stay.Kind regards,Public Relations TeamAgua Azul Hotel

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• User:DDDHHH123

  Trip type: Couples

  Benidorm's Beauty

  14 Apr 2026

  Very warmly greeted by Angela on reception, and also found Lina extremely helpful and efficient, again on reception. Our room was kept spotless, and was very comfortable. (A trip from a previous TripAdvisor suggested bringing with some inexpensive plastic suction hooks for the "glass wall" between the sink and the room to hang up articles like lightweight towels and bags; we did this and it worked very well!) We found the food excellent, with plenty of choice, and of good quality. The restaurant is clean, bright and airy, and all the restaurant staff are just excellent. Overall, we had a great 10 days at the Agua Azul. Sun_Confort, at Hotel Agua Azul, responded to this review Dear Lee, Thank you very much for your lovely review. We are delighted to hear that you received such a warm welcome from Angela and Lina, and that you found your room comfortable and spotless throughout your stay.It’s great to know you enjoyed the quality and variety of our food, as well as the atmosphere of the restaurant. We also appreciate you sharing your helpful tip regarding the glass partition, a very practical idea!Thank you for choosing Hotel Agua Azul. We are very happy you had a great stay and hope to welcome you back again soon.Kind regards,Public Relations TeamAgua Azul Hotel

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• User:Happytravellers1231

  Trip type: Couples

  Excellent Agua Azul. Great Holiday

  13 Apr 2026

  My wife and myself had the pleasure of staying at the Agua Azul for 21 nights from the 18th of March until the 8th of April. Our stay was in room number one with a pool view. We are frequent travellers and visit Spain around 4 to 5 times per year. This was our third visit the the Agua Azul so parts of this review may repeat things said in previous reviews. My wife and myself like to visit Benidorm for a long stay once a year. Benidorm has beautiful walks, nice shops to visit and makes a welcome escape away from UK weather. We changed our hotel to the Agua Azul three years ago and still have no regrets in doing so. It does offer a superior product. The Azul is centrally located and excellent for visiting both the old and new town. Also very easy to get to the beach and enjoy walks there. It has to be said that the Agua Azul more than holds its own against other hotels we visit during the year and is better than most (many of which are more expensive). Check in was fast, friendly and efficient. We were allocated room number one with a pool view and were in the room very quickly. The reception area is well managed, all staff we encountered were friendly, polite and efficient. Always dealing effectively with any queries we had. To be honest we did not have to use reception very much. Perhaps a couple of questions and changing pool towels. Pool towels can be obtained at reception for a 20 euro deposit, they can be changed and deposit returned at end of stay. Towels were good quality. For us it is the sign of a good hotel when you don't have to go to reception much as it indicates the hotel is running smoothly. We did pass by reception when it was very busy and extra staff members were helping out to bring the que down including the manager.Our room was very nice overlooking the pool as we had requested. It got the sun in the afternoon so was lovely to sit there on the beds provided in the afternoon. Obviously with a beer! The room has everything you need. Good beds, decent storage for our stay, sofa, free safe, fridge. As stated in previous reviews I like the way the toilet and shower area is laid out. Yes it uses glass but it is modern, makes the best use of space and available light. There is absolutely no impact on privacy either in the shower or the toilet. The toilet is set well back from the door so no one can see you. The room was cleaned every day to a very high standard, clean towels and bedding changed frequently. I think the main cleaner for the room was Victoria who worked so hard, did an amazing job and was so friendly. She never failed to say hello and ask us how we were doing. She has very good customer service skills which did make a pleasant difference to our stay. Tea and coffee making facilities are provided in room. Not a fan of paper cups at all. Perhaps potential for accidents with boiling water?! Did not impact our enjoyment though. On positive side the coffee sachets provided in room were much better this year.The hotel in general is kept extremely clean with public areas cleaned throughout the day and public toilets cleaned to a high standard. Enjoyed sitting in lounge area early evening and having a drink before dinner.The all inclusive package at the hotel is a good one. The drinks provided are good quality with brands available. Beer in the package was fine for me and also enjoyed the cider. We both enjoyed the coffee available at the bar and there are a range of cocktails available as part of the package. My wife enjoyed these. All the way through our 3 week stay we never waited long to be served a drink and that includes busy times in the evening. Service by bar staff was always friendly and polite. It must be emphasised that the bar staff work extremely hard in providing an excellent service.The restaurant is next to the bar and you can pick up drinks for your meal as you enter the restaurant. The system is well thought out, worked well for us and I would say works well for the hotel. Food is good quality with plenty of choices both Spanish and English. Food trays changed as required and we always found it hot. There is show cooking which has something different each evening. Decent quality food being cooked here, not long to wait and we used quite frequently. Plates are collected frequently so they do not stack up on your table. There are also plenty of cutlery stations to get knifes, forks etc. We always found food to eat and enjoyed our meals at the Azul. Food quality better than many hotels. Staff are trained to work both the restaurant and the bar which means they interchange. This is efficient and makes sure things flow smoothly in both bar and restaurant. Again it must be said that staff here are working very, very hard and are extremely polite and friendly even during busy times.We never had a problem getting a sunbed when we were staying in either of the two areas. My wife and myself are both non smokers so in the main we used the non smoking area which is up a set of metal steps and has a number of beds and chairs. This area gets good sun until around 2pm which was fine for us. Annoyingly although there was a sign saying no smoking some smokers would still come to this area and light up or vape in the morning. Perhaps better signage emphasising that it is a no smoking area at the steps would help. Some enforcement of the rules would be good too. There were plenty of beds around the pool when we were there but if you did not smoke the area was full of people smoking and vaping. Could be quite overwhelming at times for a non smoker. Lots of smokers at the tables when you enter the pool area. In the evening the smell of smoke could become quite strong in the entertainment area as it would drift through the doors due to people smoking outside. We respect peoples right to smoke, realise that the hotel does have a lot of smokers as customers. However non smokers also have rights and the hotel does have a lot of guests who don't smoke paying money to use the hotel. Passive smoking is an issue especially if like my wife you have a lung condition. Just being honest and perhaps more thought has to be given here to managing this issue to be fair to all customers.The pool itself is nice. We both used it on a few occasions. The hotel has a small gym. We always make a point of booking a hotel with gym area. Just what we like to do. The gym at the Azul is fine and all the equipment works. Couple of cardio machines, fixed weight machine with different options and decent set of free weights. We used most days and enjoyed the area. Fine for being on holiday especially with pool.Never really score a hotel on entertainment or animation as very subjective. There was entertainment every night. Some of the acts on quite late so missed. We are not fans of animation games or quizzes but realise lots of people are. Must mention the young lady who was doing the animation and quizzes. She worked so hard and was so pleasant. Never failed to say hello and smile even though she was busy (apologies for not knowing her name). Even though we don't take part in animation we could appreciate her hard work and customer focused ethos. She was a credit to the hotel. To be honest I thought acts were better than last year. Have to mention the duo who play on a Sunday evening (Fenix I think). This duo were very professional and entertaining always good to listen and dance to. Hope they are here next year.Brief mention of staff in general at the hotel. They all work very hard and any staff member we came across including maintenance staff made a point of smiling and saying hello. Many of the staff have been here on all of our previous visits.This hotel is managed well and the systems set in place work well and allow the hotel to function smoothly and be a pleasant and relaxing place to stay. Management are also visible, always say hello and are approachable if you wish to speak. This is a good thing and is not the same in all hotels.Overall the Agua Azul is a well managed, clean, pleasant and enjoyable hotel to stay at. Provides excellent value for money. The staff are extremely hard working with great customer focus. If the standard stays the same both my wife and myself will keep coming. We have already booked again for next year. Thanks for a nice and relaxing holiday.Duncan and Linda Sun Confort, Director General at Hotel Agua Azul, responded to this review Dear Duncan and Linda,Thank you very much for your wonderful and detailed review, and for choosing to return to Hotel Agua Azul once again. It truly means a lot to us to have loyal guests like yourselves, and we are delighted to know that you have already booked your next visit.We are very pleased to read that you enjoyed so many aspects of your stay, from the warm and efficient check-in experience to the comfort of your room and its pool view. Your kind words about our cleanliness standards, facilities, and overall hotel management are greatly appreciated, as our team works continuously to maintain a high level of service throughout the hotel.A special thank you for mentioning our staff, particularly Victoria from housekeeping. We will be sure to pass on your kind comments to her and the rest of the team, as they will be very happy to know their efforts made your stay even more enjoyable.We are also glad that you enjoyed the food, drinks, and the all-inclusive service, as well as the smooth operation between bar and restaurant. Your recognition of our team’s hard work and friendliness, even during busy periods, means a great deal to us.Regarding your comment about the cups in the room, we completely understand your preference. Previously, we provided porcelain cups; however, following health and safety recommendations, we were advised to remove them. While we ensure that all items are delivered clean and disinfected, if cups remain in the room throughout the day and are reused without proper cleaning, there is a risk of bacteria developing, which could potentially cause stomach discomfort. For this reason, we now provide paper cups that are single-use, ensuring maximum hygiene and safety for our guests.We would also like to thank you for highlighting that entertainment can be subjective. We truly appreciate your recognition that there are shows every day of the week, and that our entertainment manager makes a great effort to offer a varied programme to suit different tastes. We will be sure to pass on your kind comments to her.Regarding your comments about smoking, we truly appreciate your honesty. We fully understand that this can sometimes affect the comfort of non-smoking guests, and we are continuously working to improve the balance between designated smoking and non-smoking areas to ensure a pleasant environment for everyone. Your feedback is very valuable and will be taken into consideration.Once again, thank you for your trust, your kind words, and for highlighting so many positive aspects of your stay. It was a pleasure having you with us, and we very much look forward to welcoming you back again.Kind regards,Public Relations Team, Agua Azul Hotel

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• User:57poppy

  Trip type: Couples

  Agua Azul for a Lovely Stay

  10 Apr 2026

  The Agua Azul is an ideal location very near to the old town. we are pensioners so this hotel suited us not for the party goers. The rooms were spacious plenty of hanging space and a free safe. Tea and coffee in the room and a fridge. The hotel is very clean and rooms done daily with fresh towels supplied each day. Friendly staff. The food was good ample choice and always served hot. We had a pool view well worth a bit extra because after breakfast the balcony had the sun until after lunch. The entertainment was ok but it would have been nice if there was a separate lounge seated area rather than only the large entertainment hall. We enjoyed our 10 day stay and would return to this hotel Sun_Confort, at Hotel Agua Azul, responded to this review Dear 57Poppy,Thank you very much for taking the time to share your experience with us.We are delighted to hear that you enjoyed our location, so close to the old town, as well as the comfort and cleanliness of the rooms. It’s great to know that you appreciated the daily housekeeping service, the facilities provided, and the friendliness of our team.We are also pleased that you enjoyed the quality and variety of the food, as well as your pool view room, we completely agree that it is a lovely option to enjoy the sunshine from the balcony.Thank you as well for your constructive feedback regarding the lounge area. We understand your point, and comments like yours are very valuable as we continue working to improve the comfort of all our guests.We truly appreciate your kind words and are very happy to know you had an enjoyable 10-day stay. We hope to welcome you back again soon to Hotel Agua Azul.Kind regards,Public Relations TeamAgua Azul Hotel

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