Hotel Carlos I

Recent Reviews: 935

• User:Sandra A

  Trip type: Couples

  Lovely stay

  16 Sept 2026

  Another fantastic stay in this lovely hotel. In an excellent position near the Old Town and the Poniente beach and area.It’s immaculately clean with lovely rooms. Staff are really helpful and friendly especially the bar staff who go out of their way to help you. Food is good and there’s always a good choice at each meal. There is a full entertainment programme but it is aimed at the Spanish guests. The clientele is 99% Spanish but they are genuinely lovely people and will speak and try a quick chat. There is a small pool area and sun bathing roof terrace. It’s about a 10 minute walk to the tram station which will take you to many of the smaller resorts. There is a local market on Wednesdays. A truly wonderful place to stay. This is our second visit and we would definitely return.

  Read more

• User:jacfive

  Trip type: Family

  Nice ….. but not for me.

  11 Aug 2026

  I booked this hotel last minute with TUI for my mums Birthday great location 10 min walk to beach & old town. We were given rooms on the first floor which I felt were dark & requested a change which was done straight away to the 4th floor they were great I had pool view & my mum had the Mountain View very light & airy with very comfortable beds, mini fridge, safe , & good air conditioning. The hotel is very modern & very clean I found the staff very friendly & accomadating but this hotel is predominately Spanish & so is the food I found the breakfast good your usual stuff & the lunch & evening great salad selection but the hot food was more geared up for the Spanish with a great selection of fish, prawns & musles did struggle there so often opted for lunch in & went out for evening meal. There was a good selection of entertainment but once again more suitable for the Spanish clientele .A big no for me was no sunbeds by the pool only table & chairs which get very full especially with the smokers there were sunbeds on the terrace area but no parasols & somedays it was unbearable, the roof top bar had stunning views but once again not much shelter. We had a very pleasant stay here loved that of an evening it was very quiet & no slamming doors & people being very considerate. On the whole we had a great stay nice rooms, clean hotel, quiet, nice staff but the food & sunbed situation would stop me returning,

  Read more

• User:martacatarinap

  Trip type: Family

  Extremely disappointing. We will not be returning.

  02 Aug 2026

  We chose this hotel for the second consecutive year on a full-board basis because we had such a positive experience last year. In fact, we recommended it to family and friends, and as a result, five rooms have been booked by our relatives and friends this August based on our recommendation.Unfortunately, this year's experience was the complete opposite and turned what should have been a relaxing holiday into a very disappointing one.Our room was not in the condition expected of a four-star hotel. There was a hole in the wall, and the bathroom door was badly damaged. Housekeeping standards were unacceptable. As this is a beach destination, it is normal for some sand to be brought into the room, but the floor was clearly never properly vacuumed or cleaned. We ended up walking on sand throughout our stay and even sleeping with sand in our bed every night. We also had to repeatedly ask for basic amenities such as shower gel and hand soap, which should have been replenished automatically.One of the most unacceptable incidents occurred when a member of staff entered our room without knocking while I was alone, simply to collect a television remote control that was not working. This was a serious invasion of our privacy and made me feel extremely uncomfortable.The food was by far the biggest disappointment. The quality was consistently poor throughout our stay. Several members of our group felt unwell almost every day after eating at the hotel, and despite paying for full board, there were several occasions when we chose to eat elsewhere because we simply could not rely on the quality of the meals being served. The fruit was often spoiled, particularly the pineapple and watermelon, which is completely unacceptable for a hotel of this category.We would like to recognise three of the senior waitresses in the restaurant, who were exceptionally kind, professional and helpful throughout our stay. Unfortunately, this was overshadowed by the attitude of other members of staff. On three consecutive days, we were asked to move tables after we had already served ourselves and sat down to eat, simply so our table could be prepared for the next meal service, despite many other tables being available. After we raised the issue with Reception, one of the senior waitresses came to apologise personally, which we genuinely appreciated.Another major issue was the excessive noise. It was almost impossible to relax on the balcony because of the extremely loud entertainment. On one evening, the hotel organised a parrot show with music played at an excessively high volume. Besides being disruptive for guests, we found this deeply concerning from an animal welfare perspective.Throughout our stay, it also appeared that organised groups were given preferential treatment, often at the expense of other paying guests, particularly during meal times.What disappoints us most is that we returned because we trusted this hotel after such a positive experience last year. Sadly, the standard has deteriorated significantly.Unlike last year, we can no longer recommend this hotel. On the contrary, if anyone asks for our opinion, we would advise them to choose a different hotel.We sincerely hope that management takes these comments seriously and implements the necessary improvements. A hotel that advertises itself as four stars should consistently deliver the quality, service and guest experience that its customers reasonably expect.

  Read more

• User:joncY4720AN

  Trip type: Family

  Average 3? stay

  25 Dec 2025

  On entrance to the hotel, it feels impressive enough. Until you quickly smell the pungent aroma filling the place. Im not sure if it is sewage pipes as ither had suggested, but it is a bad smell . It drifts throughout the building and is constantly there.There are no tea and coffee facilities in the room and there is no minibar. The safe is only available at a cost. The rooms are pretty standard and offer no more than a Uk travelodge motel.We did not include meals so I cant comment on the foodThere appeared to be Spanish entertainment/singer on each night. We only stayed for 2 nights and only caught a small amount on leaving and coming back to the hotel. It appeared popular.The staff were helpful and friendly. They all spoke enough English to engage and assist..After our initial booking with the travel company, we upgraded from a 3 star to a 4 star for a better experience but also for a pool. Our travel agent said there were 2 outdoor pools and 1 indoor. I expected the out door pools may be closed if weather not suitable in December- However, all pools , including indoor pool, were closed. However the downstairs outdoor pool was uncovered and had the jets running every day.The hotel is conveniently located for shops , beach, etc and is not too far from the nightlife.Overall it was an average stayI have definitely had better facilities in 3 star hotels and do feel that I upgraded from a 3? and paid the extra for no reason at all. The pungent smell is definitely off putting..Definitely feels Iike it should be 3?, and probably not even the best 3? available

  Read more

• User:bexs489

  Trip type: Friends getaway

  Good weekend

  13 Jul 2025

  When I read the reviews I was slightly worried but it’s a lovely hotel, everyone is very friendly, roof top pool is a wonderful place to relax and has a bar too. Would happily stay again