Magic Cristal Park

Recent Reviews: 6575

• User:Venture66760722272

  Trip type: Friends getaway

  Stay away

  22 Sept 2026

  This is unbelievably bad , 1st room they tried to give us stunk of faeces as soon as we opened the door the fridge was stinking there was mold on the sheets you couldn’t sit on the toilet without banging your knees on a cupboardwhen we tried to change rooms they said they were full but upon looking on booking.com they had loads of rooms once confronted with this information they moved us this room was slightly better but not much the bath was visibly stained with something there were loads of flies the beds were like concrete and the pillows . The lifts were hit and miss if they worked , the food was awful poor choice and cold , the snack bar they provided was 2 plastic storage boxes filled with crisps and nuts, the pool was in door there were no umbrellas by the sun loungers on the next floor up , you had to move by a pillar if you wanted shade, the bar stunk of sewage , the cleanliness was nonexistent and what was “cleaned’ and I use that word lightly smelt like a dirty smelly old mop. I can’t emphasise enough to stay away from this place Hotel Magic Cristal Park, Director General at Hotel Magic Cristal Park, responded to this review Dear Venture66760722272:Thank you for sharing your experience. We are very sorry that your stay left you with such a negative impression.The issues you describe regarding odours, the condition and cleanliness of the rooms, bedding, bathroom fittings and the presence of flies are all matters that require specific review. The same applies to your comments about the bar area and the general standard of cleaning throughout the hotel.We also take note of the difficulties you experienced when requesting a room change, as well as your concerns about the lifts, food temperature and variety, the snack service and the availability of shaded areas around the pool facilities.We appreciate that you have detailed the different points that affected your stay. Feedback of this nature is taken seriously and helps us identify where closer operational attention is required.Kind regards,Management TeamMagic Cristal Park

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• User:Phil M

  Trip type: Friends getaway

  Room without a view!

  21 Sept 2026

  Just got back from the Magic Cristal Park and can happily say I would never stay here again! Firstly when booking the holiday my party upgraded the room to the master family suite, this was absolutely nothing like those in the pictures and was most likely last decorated in the 80's and then not very well, beds were very uncomfortable and dipped in the middle, shower was coming away from the wall, cabinets in the bathroom were rotting away at the bottom and the view from this master suite? Was looking at other people's rooms! Lifts were very slow to the point most people, us included just gave up and used the stairs. The food? We paid for all inclusive and what a mistake that was! Food was disgusting at best, in fact utterly disgusting would have been a massive improvement! We tried breakfast and gave up after not even a half of a meal, tried the lunch and evening meals and those were rank too! We gave up on the food and just wished we had gone self catering. The only good thing you could say about this hotel is about the location and the maid service. So if you want a good holiday then don't stay here, if you want an average holiday also don't stay here, I wouldn't even go as far to say to stay here even if you wanted a bad holiday simply because it isn't that good! Hotel Magic Cristal Park, Director General at Hotel Magic Cristal Park, responded to this review Dear philmI2143CB:Thank you for taking the time to share your experience following your stay at Magic Cristal Park.We are sorry that the accommodation did not meet the expectations created when booking the Master Family Suite. We understand how disappointing it can be when the condition, comfort and outlook of a room differ significantly from what a guest anticipated, and we have taken note of your comments regarding the beds, bathroom fittings and general state of the room.We are also sorry that the restaurant experience was so unsatisfactory for your party. Your comments regarding the quality of the food, together with the difficulties caused by the lifts, reflect areas that clearly had a significant impact on your stay.We do appreciate that you highlighted our location and the work of the housekeeping team positively despite your overall disappointment.Thank you for sharing your feedback so clearly. It provides useful insight into the areas that require the greatest attention.Kind regards,Management TeamMagic Cristal Park

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• User:DebsB569

  Trip type: Couples

  You get what you pay for

  21 Sept 2026

  Back today from our 6th stay at the hotel, it seems strange next time we go it’ll have been refurbished. Are there more modern hotels in Benidorm, absolutely yes. Is there better food available at other hotels, absolutely yes. Are there cheaper AI prices elsewhere, definitely not. Is the hotel in the most perfect location, without a doubt. The beds are super comfy, there’s always hot water for a shower, housekeeping keep the rooms spotless, every single member of staff we encountered were cheerful & helpful. Even the lifts behaved themselves this time ??I know this review is from my perspective, but so are the negative ones. Looking forward to going when it reopens Hotel Magic Cristal Park, Director General at Hotel Magic Cristal Park, responded to this review Sí, perfecto. A partir de ahora evitaré repetir casi punto por punto lo que escribe el cliente.Haré las respuestas más naturales y menos “espejo”: recogeré las ideas principales, las reformularé con un tono más fluido y daré más sensación de respuesta real de Dirección.Por ejemplo, en la última podría haber quedado mejor así:Dear DebsB569:Thank you very much for choosing Magic Cristal Park once again and for sharing your experience after so many stays with us.It is especially rewarding to know that you continue to appreciate the aspects that make the hotel special for you, particularly its location, the comfort of the rooms and the care provided by our housekeeping and front-line teams.We also truly value the balanced perspective of your review and your continued trust in us over the years.Knowing that you are already thinking about returning after the refurbishment means a great deal to the whole team. We will be very happy to welcome you back.Kind regards,Management TeamMagic Cristal Park

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• User:postmaster2000uk

  Trip type: Family

  It's got some issues!

  20 Sept 2026

• User:donald v

  Trip type: Friends getaway

  Good hotel for the price

  17 Sept 2026

  Looking at reviews before coming here were not great. But I haven't seen any negatives since I arrived. The air-conditioning works and the food is good and the staff are very nice. If I had to give a negative it would be the old type of shower over a bath with a shower curtain. It definitely needs updating to just a shower or wet room. But the hot water is hot and the rooms are clean. And the location is good, a roof bar and swimming pool are good. And I can't complain about the food as actually is very good. Hotel Magic Cristal Park, Director General at Hotel Magic Cristal Park, responded to this review Dear 98donaldv:Thank you very much for sharing such a positive and balanced review of your stay at Magic Cristal Park.We are especially pleased to know that, despite some of the reviews you had read before arriving, your own experience has been very satisfactory. It is great to hear that you have enjoyed the food, the cleanliness of the rooms, the air conditioning, our rooftop bar and pool, and especially the friendliness of our team.We also appreciate your constructive comment regarding the bathroom and the shower over the bath. We understand that a more modern walk-in shower would be more comfortable and practical for many guests.Thank you again for highlighting the value for money and our location. We hope to have the pleasure of welcoming you back in the future.Kind regards,Management TeamMagic Cristal Park

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