Mercure Benidorm

Recent Reviews: 784

• User:lilymay1985

  Trip type: Couples

  It was amazing but then…

  02 Oct 2026

  We’ve been in this hotel for nearly an week and loved it! It was so peaceful and quiet. 10 minutes away from the old town and strip so it doesn’t take long to get there at all. The facilities are wonderful and the staff are so welcoming. Only downside is a large group arrived over the past few days and since then the calming music that was round the pool has been changed to very loud party music which makes relaxing very difficult. This can be heard at an extreme volume even in the hotel room. This group has been allowed to yell and shout, disturbing guests who just wanted to chill out. We’ve even had a few strangers come over to us and complain about the same group. It’s just a shame that one group can change the hotel drastically. The hotel was so calm and tranquil a few days ago and it’s now just loud and hectic just for one group. It’s such a shame as we thought we found the perfect hotel in Benidorm.

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• User:EnjoyTravell1ng

  Trip type: Couples

  Good hotel with great staff

  01 Oct 2026

  First visit to Mercure Benidorm, unlikely to be last. The staff are the key; they were all friendly and helpful all the time. From welcoming us with a smile at 6.30am after a 12-hour flight delay, to fixing a leaky toilet within 30 minutes, to helping us with airport transfers, to enabling a move to a room with terrace - they were lovely.Hotel is in a great location, a short stroll to Old Town and Poniente Beach and an easy walk to “the strip”, other beaches and the Tram station for a day trip to Alicante. Lots of bars and restaurants close by to choose from to eat Tapas, “see the sights” or just sit and watch world go by in the sun. Rooms and communal areas were always very clean. Buffet breakfast had plenty of choice with tables inside and out. Pool seemed fine with loungers mostly in shade but if full sun is your thing 5 miles of sand and sea at the end of the street.Only downside (totally out of hotel control) was the seriously noisy road works in the next street. The pile driver started at 8am – our cue to get up and out to enjoy the sunshine. Don't let the noise put you off! Guest Experience Hotel Mercure Benidorm, Guest Services / Front Office at Mercure Benidorm, responded to this review Dear EnjoyTravell1ng,Thank you very much for taking the time to share such a detailed review of your stay with us.We are absolutely delighted to hear that you enjoyed your first visit to Mercure Benidorm and that our team helped make it such a memorable experience. Your kind words about their friendliness, professionalism and willingness to assist are truly appreciated and will be shared with the whole team.It is wonderful to know that you enjoyed our location, cleanliness, breakfast selection and the relaxing atmosphere of our pool and garden areas. We are especially pleased that you found our hotel to be a convenient base for exploring Benidorm and the surrounding area.We would also like to thank you for your understanding regarding the roadworks nearby. As you mentioned, these works are completely external to the hotel and beyond our control. Unfortunately, we have no influence over their schedule, duration or the noise generated. We sincerely regret any inconvenience caused, although we are pleased to know that it did not prevent you from enjoying your holiday and everything else the hotel has to offer.We look forward to welcoming you back in the near future.Kind regards,

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• User:elainegR4471DT

  Trip type: Couples

  Wonderful

  01 Oct 2026

  Beautiful hotel with a very relaxed atmosphere. Suitated in a perfect location, 5mins from beach.Rooms comfortable with lovely views overlooking the pool and garden area.Staff were incredible helpful when I became unwell, they called emergency Dr and continued to monitor my health for remainder of my holiday. Dining room and food fantastic. Buffet breakfast and a delicious A la Carte, evening menu. Would definitely consider a return visit. Guest Experience Hotel Mercure Benidorm, Atención al cliente/recepción at Mercure Benidorm, responded to this review Dear Elaine,Thank you very much for sharing such a wonderful review. We are delighted to know that you enjoyed the relaxed atmosphere, our location close to the beach, the comfort of your room and the beautiful views over our pool and gardens.We are especially pleased to hear your kind words about our team. Knowing that our colleagues were able to assist you when you became unwell, arranging medical attention and continuing to check on your wellbeing throughout the rest of your stay, means a great deal to us. The care and comfort of our guests is always our priority, and we sincerely hope you made a full and speedy recovery.It is also wonderful to know that you enjoyed our gastronomic offering, from the buffet breakfast to our à la carte restaurant.Thank you once again for your lovely comments and for considering a return visit. It would be a real pleasure to welcome you back to Mercure Benidorm, hopefully for a completely relaxing and healthy stay next time.Best regards,

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• User:Glen2ffion

  Trip type: Couples

  Holiday ruined due to construction.work

  01 Oct 2026

  This is our last day staying at this lovely hotel,but unfortunetly due to the massive construction work & noise going on we have note enjoyed the facilities disrupted by this horrendous noise, due to communicstion with TUI been unable to move hotels,advice tp anyone who booked this hotel.check the work being carried out beforehand.dont expect a tranquil holiday at present Guest Experience Hotel Mercure Benidorm, Atención al cliente/recepción at Mercure Benidorm, responded to this review Dear Glen,Thank you for sharing your feedback. We are truly sorry to hear that the noise from the nearby construction works affected the enjoyment and tranquillity of your holiday, particularly as you describe our hotel itself as lovely.We would, however, like to clarify that these construction works are completely external to Mercure Benidorm and are being carried out on a neighbouring site, therefore they are entirely beyond the hotel’s control. Unfortunately, we are unable to influence the schedule, duration or level of noise generated by these works.Our team continues to do everything possible to ensure that our guests enjoy the high standards of service, comfort and hospitality that characterise Mercure Benidorm, despite circumstances outside our responsibility.For this reason, we respectfully feel that the rating given does not accurately reflect the quality standards of our hotel, our facilities or the service provided by our team.We hope you may consider visiting us again in the future under different circumstances.Kind regards,

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• User:Tinloo

  Trip type: Family

  Simply the best!

  29 Sept 2026

  Just returned home from our third stay at this beautiful hotel, and once again, we couldn’t fault it! ??The rooms are super comfortable, the gardens are absolutely gorgeous, and the pool area is the perfect place to relax. The location in the Old Town is fantastic, making it so easy to explore everything the area has to offer.But what really makes this hotel special is the wonderfully friendly and welcoming staff. Everyone goes out of their way to make you feel at home.A special mention has to go to Jose, who works tirelessly to keep the pool area looking beautiful and was always so friendly and welcoming whenever we saw him. He really is a credit to the hotel!We’ve loved every one of our three stays and will definitely be back again. Already looking forward to our next visit! ?????? Guest Experience Hotel Mercure Benidorm, Atención al cliente/recepción at Mercure Benidorm, responded to this review Dear Tinloo,Thank you so much for such a wonderful review and, above all, for choosing Mercure Benidorm for the third time. Knowing that you continue to enjoy your stays with us is one of the greatest compliments we could receive.We are delighted that you once again enjoyed the comfort of our rooms, our Mediterranean gardens and relaxing pool area, as well as our location close to Benidorm’s Old Town.Your kind words about our team are especially appreciated. We truly believe that it is our people who make the difference, and we are thrilled that their friendliness and genuine hospitality continue to make you feel at home.Thank you for your loyalty and for trusting us with your holidays time and time again. We already look forward to your fourth stay and to welcoming you back to your little oasis in Benidorm.Best regards,

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