Port Fiesta Park

Recent Reviews: 2371

• User:Debbie B

  Trip type: Couples

  Disappointed in Benidorm

  01 Oct 2026

  Firstly when we arrived check in was swift and we were told our room number. The room was basic, no kettle or fridge, the beds were soooo uncomfortable and the pillows were horrible, on the upside the shower was great and the room was air conditioned. We had the all inclusive option which in hindsight was a mistake as unless you like fish as that was the staple offering, the food was mostly luke warm or cold, the options were very beige and you are literally buggered if you are a vegetarian. The all inclusive stopped service at 11pm I asked for a glass of iced water at 11.03 and they refused. I completely understand alcoholic drinks but water, come on. The same can be said for a morning coffee or tea as strictly no drinks before 10am. We are going home today and quite frankly can’t wait. We’ve been coming to Benidorm for many years and stayed in lots of different hotels we will avoid this one in the future. The entertainment, everything was catered towards the Spanish, so we all felt excluded. In the evening after dinner it would be nice to sit outside and play cards but the only area is a smallish terrace which is full of smokers. It would have been a good idea to provide a separate space for non smokers. Finally the pool, you only get 3-4 hours of sunlight in the outdoor pool and the indoor pool is not in use for 3-4 months. Thankfully the beach is relatively close. Port Fiesta Park, Dueño at Port Fiesta Park, responded to this review Dear Debbie B,Thank you for sharing your experience with us. We are sorry to learn that your stay did not meet your expectations and appreciate the time you took to provide detailed feedback.We regret that our buffet service fell short for you. Our aim is to present a varied selection that includes meats, fish, stews, rice dishes, soups, fruits, and desserts on a rotating basis, and we are expanding these options to enhance variety and quality. Your comments are valued as we continue refining our all-inclusive offering and reviewing menu rotation.We also understand your concerns about room comfort and amenities. For future stays, a refrigerator can be provided upon request at reception for an additional fee. We are in the process of renovating rooms and shared spaces to elevate overall comfort and guest experience.Regarding entertainment, outdoor areas, and pool use, we are sorry that these aspects were not in line with your preferences. Our goal is for every guest to feel welcome and to enjoy relaxing spaces throughout the day.We appreciate your visit to Benidorm and the time you spent with us. We hope to have another chance to better serve you on a future trip.Sincerely,The Port Fiesta Park Team

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• User:Michelle F

  Trip type: Couples

  Not good

  10 Sept 2026

  We stayed 4 nights from the moment we checked in i think i went down to reception at least 10 times we could not get into our room. Key card would just not work . Breakfast was cold always had to microwave before you could eat anything im so glad we was just here for breakfast. Rooms was so paperthin we had someone next door that from 6am every morning till 11.30 pm telly was on which was so load .entertainment at night was all set up for the Spanish which would always favour first in service abd entertainment. Port Fiesta Park, Dueño at Port Fiesta Park, responded to this review Dear Michelle F,Thank you for sharing your experience with us. We are sorry to learn that your stay did not meet expectations and appreciate you bringing these matters to our attention.Regarding the room access, our lock system is checked daily for proper operation. It is important to keep key cards away from batteries and magnets so they continue to function correctly, and our reception team is always available to assist with any difficulties.We regret any inconvenience at check-in and are introducing corrective measures to streamline this process. We also apologize for your experience with our reception and are implementing improvements to elevate our guest services.Your notes on noise and comfort are valued. We are carrying out renovations and enhancing soundproofing to improve room insulation and provide a more restful environment.Concerning breakfast and dining, we are broadening our offerings with a rotating menu to increase variety and overall quality, with particular attention to breakfast satisfaction.We appreciate the time you took to share your perspective, and we remain committed to the high standards our guests expect. We hope to have the opportunity to welcome you again for a more seamless and enjoyable stay.Sincerely,The Port Fiesta Park Team

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• User:Escape490855

  Trip type: Couples

  Long queues breakfast lunch and dinner all inclusive not fit for purpose

  02 Sept 2026

  If you don’t mind long queues for breakfast lunch and dinner then you will be ok never before have I experienced such a situation at an all inclusive totally took the relaxation out of the holiday atmosphere once you get through the long queu that goes way past reception to the entrance then you have the ordeal of finding a table during the stress of everyone doing the same! This experience caused me high anxiety that along with rude bad tempered canteen staff more like butlins in the sun I’m afraid never again! Positive note nice reception staff ok rooms food ok if you can enjoy it and sit down to relax is not possible Port Fiesta Park, Dueño at Port Fiesta Park, responded to this review Dear guest,Thank you for taking the time to share such detailed feedback about your stay.We are very sorry to hear that the queues at breakfast, lunch and dinner had such a negative impact on your holiday. This is certainly not the level of service we aim to provide, and we will share your comments with the relevant teams.On a more positive note, we are pleased that you found our reception staff pleasant and that you were reasonably satisfied with the rooms and food. Nevertheless, we regret that these positive aspects could not compensate for the difficulties you experienced during your stay.Your feedback regarding the restaurant capacity, queues and overall dining experience is very important to us, and we will take it into consideration as we continue working to improve our service.Please accept our sincere apologies that we were unable to provide you with the relaxing holiday experience you had hoped for.Best regards,Port Fiesta Park team.

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• User:Shonaboyes

  Trip type: Family

  Ok if there is only 2 of you

  10 Aug 2026

  Got there to be told from travelling since 6am that are room wouldn’t be ready until 3pm. We had the hassle of leaving are luggage in a room. Finally got into the rooms and was instantly greeted with an awful damp smell. The rooms was so so tiny and not at all what is shown on the TUI website. I asked for rooms conjoined as we had two SEND children with us and they put us in separate rooms and not even next door to each other. I asked to be moved to a bigger room to be told they was fully booked. I contacted TUI who was of no use as well and said I can move hotels but it would come at an extra cost to me. The card keys for the door stopped working almost everyday several times a day so had to keep going all the way back downstairs to get it sorted out to the point where staff had to come up and “fix” the door reader. The room was falling apart with the shower railing in the bathroom hanging off and the door stopper on the floor in the bathroom coming off revealing a rusty screw point upwards. The entertainment wasn’t that good, very Spanish oriented and not being translated into English. Especially the kids club. Although my little girl really loved the mini disco and the games room after. The swimming pool was always over pact and quite boring as you wasn’t allowed inflatables in and anything. Life guard blowing his whistle every 2 minutes. The food was basic, nothing stood out although all the staff was absolutely amazing in the dining area and was always so welcoming and couldn’t do more for us! The choice in drinks for the all inclusive was a bit rubbish too, think more cocktails choices need to be altered and more options altogether would be better. Maybe clean the beer pumps too as the beer tasted off. We tried to enjoy our stay and look at it from the point of we was only sleeping there. But as really hard as everything was just not upto standards Port Fiesta Park, Dueño at Port Fiesta Park, responded to this review Dear Shona Boyes,Thank you for sharing your experience with us. We are genuinely sorry to learn that your stay did not meet expectations, and we appreciate the time you took to provide detailed feedback.We regret the inconvenience with check-in timing and room allocation. During periods of high occupancy, waits can occur, and we are working to reduce them while improving our allocation and check-in processes to better support families needing rooms close together.We are sorry for any discomfort related to room condition and maintenance. Our rooms and facilities are undergoing continuous renovation to enhance comfort, and we recommend booking one of our updated rooms on a future visit for a better experience. Please do not hesitate to report any issues with fixtures or air conditioning to reception for a maintenance inspection, and our team can reprogram malfunctioning key cards promptly.We understand your disappointment with the dining and beverage selection. We are enhancing our all-inclusive options by broadening menu variety, implementing a rotating selection of dishes, and renovating facilities to improve the overall experience. We also apologize for any misunderstanding regarding drink policies; beverages are included only within the all-inclusive package.We are glad to hear your little one enjoyed the mini disco and games. Our entertainment team strives to create engaging activities for both children and adults throughout the day in the pool area and cafeteria. For a calmer swim, we would also like to note that an indoor pool is available for a quieter experience.For added convenience on a future stay, you may request an in-room fridge or a power strip at reception for an additional fee. Our team remains at your disposal to assist with any needs.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide an experience more in line with our standards.Sincerely,The Port Fiesta Park Team

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• User:Lee R

  Trip type: Family

  Ok hotel

  08 Aug 2026

  Good for the cheap money we paid. Out of the town top of hill. Mostly Spanish when we was there . Port Fiesta Park, Dueño at Port Fiesta Park, responded to this review Dear Lee R,Thank you for taking the time to share your impressions of your stay with us. We are glad to hear that you found value for the rate you paid.Our reception team is equipped to assist in six languages, which helps us support guests from many countries throughout their stay. We aim to make everyone feel welcome and well cared for, no matter where they are visiting from.We appreciate your visit and hope to have the opportunity to welcome you again.Sincerely,The Port Fiesta Park Team

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