The Level at Melia Villaitana

Recent Reviews: 6330

• User:andyhE3501ZX

  Trip type: Couples

  Stupid rules

  11 Oct 2026

  This was our 3rd visit to this hotel and was not a very good experience.Breakfast was cold with long lines to get a fried egg or omelettes . You also had to get in line for your coffee! We stayed on the level that gives you beers and wine included from 11am till 9pm . This area gets very busy in the afternoon and has limited seating. We had to take our drinks to the gazebo area that was 10ft away but was told we can’t drink there and had to go inside! Funny thing is if u buy a drink at the other bar then you can sit there !We are on Holiday and don’t want to sit inside!Also note there is always a queue at reception and takes ages to check in. It’s a shame but we won’t be returning to this hotel anymore

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• User:Royston H

  Trip type: Friends getaway

  5 star but disappointed when you wake up

  05 Oct 2026

  Hotel is fab Golf is brilliant but the major let down is the hot breakfast. Eggs cold bacon that you can’t cut but other choices are better.Italian restaurant fabulous Hotel Manager, Owner at Melia Villaitana, responded to this review Dear Sir, We appreciate that you took the time to share your experience with us.We are delighted that you found our hotel fabulous and our golf courses brilliant. It is a pleasure to know that your stay was so enjoyable on these fronts.We are sorry that the hot breakfast did not meet your expectations, particularly the temperature of the eggs and the texture of the bacon. Our breakfast buffet includes a wide range of options, and we are glad you found other choices more to your liking.The Italian restaurant, Casa Nostra, clearly left a wonderful impression, and we are thrilled you enjoyed it.We look forward to welcoming you back on a future trip.Kind regards,Guest Experience Team

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• User:Roving626495

  Trip type: Couples

  Poor

  20 Sept 2026

  We have been visiting this hotel for over 20 years, going back to when it was called the Real de Faula. Sadly, after all these years of loyalty, I can honestly say that this will be our last stay.This year alone, we have spent more than 30 days at the hotel, and with each visit we have noticed a further decline in standards. The quality of the products and amenities has deteriorated, the hotel is beginning to look shabby and tired, and the ongoing problems with the drains seem to be getting worse.On this occasion, we once again paid extra for a larger room with a large private balcony, specifically so that we could enjoy some winter sunshine. Instead, we were given a room where the balcony received no sun at all.When we raised this with reception, we were told that the problem would be rectified the following morning. We were moved to another room, but unfortunately the replacement was even worse. When we complained again, we were offered just a €20 spa credit, which felt completely inadequate considering we had paid a substantial supplement for a particular type of room and had not received what we expected.After more than 20 years of staying at this hotel, it is extremely disappointing to see how much the standards have fallen. We have remained loyal for many years and have continued returning despite noticing the gradual deterioration, but this latest experience has been the final straw.Sadly, I can honestly say that this is the last time we will stay at this hotel.

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• User:MrsKirstySykes

  Trip type: Family

  A beautiful resort, but families with babies or toddlers should be aware of the evening dining time

  18 Sept 2026

  We had a lovely stay overall and thought Meliá Villaitana was a beautiful resort, with plenty to recommend it for families.One thing we do think families with babies or toddlers should be made more aware of is the evening dining time. We travelled with our 17-month-old and chose half board, as we often do when holidaying in Spain. However, we were informed upon checking in that the main buffet restaurants do not open until 8pm, which was simply too late for our little boy.We’ve stayed at resorts in Ibiza with him where dinner began around 5:30–6pm, so we hadn’t anticipated this being an issue. It is particularly relevant at Villaitana because the resort is fairly isolated if you don’t have a hire car.We tried Canalla, where the food was very good, but it wasn’t really the type of evening meal we wanted for a 17-month-old. Eventually we discovered a solution at Papa Mambo. We were able to sit down at around 6pm and order him a children’s meal for €10. The portion was incredibly generous and the service was excellent. We could have a drink while he ate and then have our own half-board dinner later. This worked for us, and we only wish we’d known about this option earlier in our stay.We also have to give a special mention to the reception team. On the day we checked out, our pre-booked airport transfer failed to arrive. Travelling with a toddler meant we couldn’t simply jump into any available taxi because we needed a suitable child seat.The reception staff were fantastic. They went above and beyond to find us a taxi with a child seat at very short notice, and thanks to their help we still arrived at the airport in time. What could have been a very stressful end to the holiday was handled brilliantly, and we were extremely grateful.Overall, we had a very enjoyable stay. Our main suggestion would be for the hotel to provide, or at least clearly communicate, an earlier evening-meal option for families with very young children. Had we known from the beginning that Papa Mambo could solve the problem for us, it would have made our stay even easier.A beautiful resort, some genuinely excellent staff, and somewhere we’d certainly consider returning to just with a little more knowledge about how to make the dining arrangements work for a toddler. Hotel Manager, Owner at Melia Villaitana, responded to this review Dear Madam,Thank you for the time taken to share your experience of staying with us.We are delighted that you found our resort beautiful and that your overall stay was so enjoyable. It is wonderful to know that you felt the property has plenty to recommend it for families, as we strive to create a welcoming atmosphere for guests of all ages.We are sorry that the main buffet restaurants opening at 8pm came as a surprise and was too late for your little boy. Our Mosaico buffet indeed begins dinner service at 20:00, and we appreciate that this timing can be challenging for families with very young children, particularly given our location set slightly apart from the town centre. We also understand that Canalla, while offering excellent food, has a dining style less suited to a 17-month-old.We are so pleased that you eventually found Papa Mambo to be the perfect solution. Thank you for noting the generous children's meal, the excellent service, and the convenience of being able to sit down at 6pm while enjoying a drink before your own dinner later. Your special mention of our reception team means a great deal to us, and we are proud that they were able to secure a taxi with a child seat so swiftly when your pre-booked transfer did not arrive, ensuring you reached the airport without undue stress.The entire team really hopes we can welcome you back on a future occasion. Kindest regards,Guest Experience Team

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• User:StuDance76

  Trip type: Couples

  Excellent

  18 Sept 2026

  What a place Meliá Villaitana, fantastic stay, great play to walk round , lots of space, kids own swimming /play area , which was the size of a normal hotel complex, beach area, 5 euros a pint , ??, going back already next year ! Hotel Manager, Owner at Melia Villaitana, responded to this review Dear Guest, We are grateful to you for taking the time to review your positive experience.We are delighted that you had a fantastic stay with us and that you found our resort to be such a wonderful place to explore. It is lovely to know you appreciated the generous open spaces and the freedom to wander through our Mediterranean-style village setting.We are especially pleased that your children enjoyed the dedicated swimming and play area, which is designed to offer families a complete holiday experience within its own spacious zone. It is also great to hear that you made the most of our artificial beach area and found the drink prices to be so reasonable.It would be a pleasure to welcome you back on a future occasion. Best wishes,Guest Experience Team

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