Silken Gran Teatro Burgos

Recent Reviews: 1439

• User:Florian P

  Trip type: Family

  Huge price for less services

  31 Oct 2025

  if you make the mistake of booking the room directly at the reception, you will be surprised that the price is almost double compared to booking.com. and the parking is not included in the price, you will have to pay separately for parking. the bar opens only at 8 am, if you are a morning person, you will not be able to serve a coffee. the bathroom does not excel in cleanliness. if your car is more towards the limousine class, you will have problems with the underground parking which is very cramped, great care. otherwise the staff is ok Ana De Pedro Pascual, General Manager at Hotel Silken Gran Teatro, responded to this review Dear Guest,Thank you for sharing your feedback with us. We are sorry to hear that aspects of your visit did not meet expectations, and we appreciate you noting the professionalism of our team.We aim to provide clear, competitive pricing and a seamless experience, including parking and bar services, and regret that this was not reflected during your stay. The comfort and cleanliness of our rooms and facilities are central to our standards, and we understand how important this is for a relaxing visit.Your comments are valuable to us, and we are grateful you brought them to our attention. We hope to have the opportunity to welcome you again and provide a stay that aligns with our commitment to excellent service.Guest Experience TeamSilken Gran Teatro

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• User:S3091DHjeand

  Trip type: Solo travel

  Very nice place to stay

  09 May 2025

  Lovely hotel. Great location in a Burgos. Efficient service and good food for breakfast and lunch. Comfortable room with spacious bathroom room. Bed linens and mattress very comfortable. Bar service friendly. Burgos was a very interesting city. Ana De Pedro Pascual, General Manager at Hotel Silken Gran Teatro, responded to this review Hello,Your wonderful feedback is greatly appreciated! It's delightful to know that our hotel's location and efficient service added to the charm of your stay in Burgos. Your compliments about our breakfast, lunch, and bar service means a lot to us. It's also fantastic to hear that you found our rooms comfortable and spacious, especially the bathroom and the bed linens. Offering a cozy and friendly environment for our guests is one of our main goals.Burgos indeed is a fascinating city, and we're glad you got to explore it. Looking forward to welcoming you again on your next visit. Best regards.Guest Experience TeamSilken Gran Teatro

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• User:grimj03

  Trip type: Business

  Not a 4 star hotel.

  19 Apr 2025

  With no bar or food available at weekends this is just not acceptable for a hotel that thinks it is 4 stars. Coffee machine at breakfast room broken for three days and breakfast staff rude. Living on past glories I am afraid. Disappointing and hope for better service next time. Ana De Pedro Pascual, General Manager at Hotel Silken Gran Teatro, responded to this review Dear customers,Thanks a lot for choosing our silken gran teatro hotel, and I am very sorry that you explain us. We have two coffe machine, and one of them broken on easter week, we spoken about the bussiness of coffe machine, but was impossible to have the broken piece. The hotel had one waiter more, to put the coffe on table if the customers need.I hope you send us a new opportunity please.Best regards Manager

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• User:Stephanie B

  Trip type: Couples

  comfortable and convenient

  29 Sept 2024

  My husband and I spent 3 nights in Burgos and were very pleased with the Silken Gran Teatro hotel. The room was a nice size space (with a chair and a desk/table), the bed was very comfortable, and everything was clean. The location is very convenient - a short walk from the Cathedral and everything in the old town, without being in the middle of that area, which can be congested and noisy at times. It's right on the river, and our room had a nice view of the river and the Museum of Human Evolution on the other side (well worth a visit). The breakfast buffet was great - lots of options, including hot food. Ana De Pedro Pascual, General Manager at Hotel Silken Gran Teatro, responded to this review Apreciado viajero652, Muchas gracias por tus amables comentarios. Estamos encantados de saber que has disfrutado de tu estancia con nosotros.Que tengas un buen día.El equipo Silken Gran Teatro

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• User:Sheila W

  Trip type: Couples

  Silken Gran Teatro, Burgos

  23 Aug 2024

  This hotel was well over our expectations. As soon as you walk in, you think, wow. Reception staff very welcoming, freindly and helpful. We were upgraded to a superior room on the 8th floor with large balcony over looking the city. Room was large and modern and had 2 double glazed doors leading on to the balcony. Couldn't fault anything. Beds were comfy and the room had air con. The old parts of the city and the cathedral are with 10-15 mins walking distance and there are plenty of restaurants and shops nearby. Will be staying here again when passing through. Excellent hotel, highly recommend. Ana De Pedro Pascual, General Manager at Hotel Silken Gran Teatro, responded to this review Dear Sheila WThank you for your review!It has been a pleasure welcoming you at Silken Gran Teatro.We hope to see you again soon.

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