Hospes Palacio de Arenales & Spa

Name: Hospes Palacio de Arenales & Spa
Address: Contrada 521 Km 52, 100, Caceres, spain
Telephone: +44-204-505-9777
Rating: 4.3

Caceres, Spain

Share this Deal share

About Hospes Palacio de Arenales & Spa

location

The hotel is situated just 10 min from the historic centre of Cáceres, on road N 521, in a unique natural spot in the city, surrounded by birdlife and the typical natural landscape of the Extremadura region. Both the beach and links to the public transport network are to be found around 3 km away.

facility

The hotel was built in 1650. 9 junior suites, 6 single rooms and 31 double rooms are located on 2 storeys and can be reached by lift. The reception desk is open round the clock. A cloakroom, a baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service.

rooms

Rooms are equipped with air conditioning and central heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 46 non-smoking rooms.

sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Sport and leisure facilities at the hotel include a gym, billiards and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. Evening entertainment includes live music.

meals

Various dining options are available, including a restaurant (with high chairs), a breakfast room and a bar. Catering options include bed and breakfast, half board and full board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can order à la carte. Set menus are available at dinner. Diet meals, gluten-free meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Hospes Palacio de Arenales & Spa

Facilities
- -
  Air conditioning
- -
  24-hour reception
- -
  Conference Room
- -
  Internet access
- -
  Room Service
- -
  Garage
- -
  Elevator/ Lift
- -
  Laundry
- -
  Parking
Beauty and Spa
- -
  Spa
Meals
- -
  Restaurant
Room Facilities
- -
  Shower
- -
  Bathtub
- -
  Hairdryer
- -
  Room service
Sport/Entertainment
- -
  Outdoor Pool(s)
- -
  Sauna

Location

Around this property:

City Centre

3000 m

Tourist Centre

3000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

323

Very Good

158

Average

Poor

Terrible

Recent Reviews: 585

User:Susan H
Trip type: Couples
Outstanding. Always recommended . Excellent value too
07 Sept 2026
Absolutely perfection in every way. Room stunning, staff friendly and courteous. Location just off motorway and so handy for our trip from Santander to the Algarve. Fantastic to find a truly dog friendly hotel offering magical rooms, location and spa facilities, restaurants together with safe parking onsite both in garage and within the hotels grounds. We always use this hotel if it’s available on our regular jaunts from UK to Portugal. Congratulations to the whole team. Director Hospes Palacio de Arenales, Director General at Hotel Hospes Palacio De Arenales & Spa, responded to this review Dear Susan,Thank you so much for choosing Hospes Palacio de Arenales & SPA as a regular stopover on your journeys from Santander to the Algarve, and for sharing such an outstanding review.We are absolutely delighted to know that you continue to find the hotel perfect in every way — the rooms, our friendly and courteous staff, the convenient location just off the motorway, our pet-friendly approach with your dog, the magical spa facilities, our restaurants, and the safe parking both in garage and within our grounds.Your loyalty over multiple visits and your recognition that we truly understand what a traveller needs — comfort, warmth, security, and the ability to travel with their beloved pets — means everything to us. Congratulations to our whole team is feedback we will share with pride across every department.We are honoured to be part of your regular travel routine between the UK and Portugal, and we look forward to welcoming you and your dog back on many more journeys to come.Warm regards,Jorge SánchezGeneral Manager
User:PipCon
Trip type: Family
Great hotel to stay with your dog!
31 May 2026
Had a lovely stay here with my husband and our dog for one night en route from Calais to the Algarve. They were very accommodating with the dog, provided a dog bed, bowls and treats. Although we weren’t allowed into the main restaurant with him we ate in the air conditioned covered patio, which was essentially a little covered square that had been roofed. The food and wine was great as was the sommelier guy. The grounds were great for walking the dog - he enjoyed chasing the rabbits. Unfortunately our stay was too short to try the spa and pool but we will definitely come back. My only criticism is the difficulty in finding the place whilst road reconstruction is taking place. There should be a sign at the roundabout because satnav just doesn’t work! Director Hospes Palacio de Arenales, Director General at Hotel Hospes Palacio De Arenales & Spa, responded to this review Dear PipCon,Thank you very much for sharing your wonderful review and for choosing Hospes Palacio de Arenales & SPA during your journey to the Algarve.We are delighted to know that you, your husband and your dog enjoyed your stay with us. It is especially rewarding to hear that our pet-friendly amenities, including the dog bed, bowls and treats, helped make your visit more comfortable. We are also pleased that you enjoyed dining on our covered terrace and that both the food and wine selection, as well as the service provided by our sommelier, contributed positively to your experience.It is lovely to read that your dog enjoyed exploring our grounds and that you appreciated the peaceful surroundings. We only regret that your stay was not long enough to enjoy the spa and swimming pool, but we are thrilled to know that you are already planning to return.We also appreciate your comments regarding the roadworks currently affecting access to the hotel. We understand the inconvenience this may cause and are sorry for the difficulties you experienced finding us. Your suggestion regarding additional signage is greatly appreciated and will be taken into consideration while these works continue.We look forward to welcoming you, your husband and your four-legged companion back again soon for a longer and even more enjoyable stay.Yours sincerely,Jorge SánchezGeneral Manager
User:Sparky3568
Trip type: Solo travel
Truck adventure
07 Feb 2026
Exceptionally helpful staff I was travelling to Portugal in a small truck not my normal transport and parking was an issue so I called ahead and the staff were brilliant and helpful they had a secure parking spot waiting for me. The rooms were excellent and the food amazing. I would highly recommend to anyone Director Hospes Palacio de Arenales, Director General at Hotel Hospes Palacio De Arenales & Spa, responded to this review Dear Guest,Thank you very much for sharing your experience and for highlighting the dedication of our team. We are delighted that we could assist you with your parking needs and that your stay in our rooms, as well as the dining experience, exceeded your expectations.Your recommendation means a great deal to us, and we would be thrilled to welcome you back on your next visit to Cáceres or at any of our Hospes destinations.With our very best regards,Jorge SánchezGeneral Manager
User:EllieCapeTown
Trip type: Family
Would 100% recommend for disabled wheelchair guests with helpful staff.
22 Sept 2025
We have stayed here several times, essentially because it is so near the motorway on our way north or south. In spite of several negative reviews, we have always found our experience to be exceptional. My husband is in a wheelchair and the staff have always been extremely helpful. Our accessible bedroom / bathroom has been first class and we have never had trouble booking this particular room, along with the one next door for my son who travels with us to help. We’ve found all facilities and meals to be more than adequate and stay regularly. Director Hospes Palacio de Arenales, Director General at Hotel Hospes Palacio De Arenales & Spa, responded to this review Dear Ellie,Thank you very much for choosing Hospes Palacio de Arenales & SPA once again and for taking the time to share your experience. We are delighted to hear that both you and your husband have felt comfortable and well cared for during your stays, and that our accessible rooms and services have met your expectations.We are pleased that our team has been able to provide the necessary assistance to ensure a comfortable and enjoyable stay, and that our facilities and dining have fully met your needs. Your kind words are a great recognition of the dedication of our entire staff.It will be a true pleasure to welcome you back again and continue providing an exceptional experience in Cáceres or any of our Hospes destinations.Kind regards,Jorge SánchezGeneral manager
User:L7454XRtraceym
Trip type: Couples
A comfortable, convenient stopping point en route through Spain.
07 Jun 2025
This is rated 5* but I would put it at 4* really and it’s a good hotel for that rating. Our second visit here, it is conveniently situated for drives through Spain, a few kilometres outside of Caseres, a lovely, historic town for a stroll, and not far from the motorway. The countryside around the hotel is lovely. Excellent free surface parking and electric charging, and, importantly for us with a classic car, secure, underground parking for 15€ per night extra. The staff are excellent as are the rooms. We didn’t use the spa, not something we enjoy, but the outdoor pool, garden and cafe are all well maintained and managed with plenty of sun beds or cabanas. The stork nesting poles and their occupants are added interest! For me it’s the food offering that lets the hotel down. Breakfast feels a little basic and, as others have said, the pastries don’t seem fresh and the fresh fruit choice was limited. It’s 23€ for breakfast and I don’t feel it was worth that. The restaurant was a disappointment too. The standards from the kitchen are not of 5* level in my opinion. That said, we ate adequately for an overnight stop, the staff are very good and we will probably stay again as it is so convenient. Just expect 4* rather than 5*. Director Hospes Palacio de Arenales, Director General at Hotel Hospes Palacio De Arenales & Spa, responded to this review Dear Tracey,Thank you very much for choosing Hospes Palacio de Arenales & SPA once again as a stopover during your journey through Spain, and for taking the time to share such a detailed review.We’re delighted to know that our location, outdoor facilities, secure parking, and above all, the attention of our staff, met your expectations. We truly appreciate your continued trust in us.We also take note of your observations regarding breakfast and the restaurant. We’re sorry to hear that we did not meet your expectations in these areas, which we consider key to a complete experience. Please rest assured that we are constantly working to improve the freshness, variety, and presentation of the products we offer, and your comments are very helpful in this process.We hope to have the pleasure of welcoming you back in the near future, and that you’ll be able to enjoy the improvements we are implementing. It will be our pleasure to host you again on your next journey through Spain.Warm regards,Jorge SánchezGeneral Manager