Regio 2

Recent Reviews: 157

• User:E294VFmiguelangell

  Trip type: Friends getaway

  Visiting Cadiz?

  04 May 2023

  Nice hotel in the middle of the city. Very friendly and helpful staff. Rooms are clean but very small. I made the mistake of taking a single room. I do recommend for an extra fee of 9 $ get de double room. They offer buffet breakfast. Cheaper to have it in the closer bars. Price is better in its website.

• User:alicial964

  Trip type:

  Terrible customer service, not worth your money

  06 Aug 2022

  This hotel is not worth your money. To begin with, the rooms are tiny, the beds are hard, and the pillows are flat. At least the room was clean. However, nothing prepared me for the abysmal customer service I received upon checking in. First, the receptionist questioned me about my name, because the name on my reservation did not match the name on my passport. Since I have dual citizenship, American/Spanish, my names appear different in each place. In addition, I believe that the receptionist noted my Spanish accent as different (because I am also Puerto Rican) and showed prejudice to me because of this. My hotel room, which I shared with my mother, only contained 2 small hand towels. When I commented about how small the towels were to the receptionist, she said “That’s what there is.” Later in the evening, I went to the reception desk to request more towels, thinking even if they were small, at least I would try to get more of them. The receptionist, with an attitude, brought me more towels. When I got back to my room on the 5th floor, I realized that there were indeed bigger towels, since she had given me one bath towel and one hand towel. So, I returned to reception and asked for more bath towels. The receptionist’s response was that “too many people were showering,” since I had let my daughter change in my room after the beach. I commented that whether or not people were showering, the fact remained that my room did not have bath towels in it. She said in a rude voice, “Well, that’s impossible. All of our rooms have 2 bath towels and 2 hand towels.” I responded that my room did not have the bath towels, and that there was no reason for her to be rude to me. She became defensive, claiming she was not being rude. I said that she had been rude to me since I had checked in, and she denied that as well. In over 50 years of traveling, and as a Spanish/American citizen, I have never encountered such rude behavior and horrible customer service. Thankfully here I was able to lodge a formal complaint against the hotel, but anyone who goes here should be aware. Lastly, I have noticed that a few of the negative reviews here have very defensive comebacks from the hotel management, which is beyond belief for me.

  Read more

• User:Sheddweller_11

  Trip type: Friends getaway

  Missing Many Facilities

  08 Mar 2019

  Just returned from a visit to Cadiz staying at Hotel Regio 2. The rooms were adequate and very clean. Breakfast the only meal available was not very good. Hot food was actually almost cold so not edible. On returning to the hotel on our first night we were told there was no bar in the hotel so had to go elsewhere, but noticed at breakfast there was a fully stocked bar in the breakfast room. Surely not for breakfast so why not open in the evenings?

  Read more

• User:Eirinn S

  Trip type: Business

  Disaster hotel - Regio 2

  04 May 2018

  Worst hotel I have ever stayed at being on business in a different country.No assistance no help with my luggage - cost me 9 euros for a croissant at breakfast.DO NOT GO TO THIS HOTEL. You will be thoroughly disappointed.I could even hear someone snoring in the next room. Customer service is awful and they need to learn to smile. Almost fell down the stairs after trying to carry my luggage. Disaster. Majoagusa, Director de Relaciones con Clientes at Hotel Regio 2, responded to this review Dear customer,We respect your opinion but we have some corrections to make about what you’ve said. First of all, we help our customers when they require us but you didn’t require to our staff anything about your luggage. Why didn’t you tell us something when you were here? We think you preferred to come back home in order to write this text full of lies and, of course, we have an opinion for this kind of clients that we're going to keep to ourselves.Second, you chose to take buffet breakfast and you had to pay for it like a normal client. It isn’t our problem if you only ate a croissant. Just think first, don’t become a genius after the fact.Third, if you have problems with someone who was snoring, why didn’t you call to reception department? For sure, we can do it something for you to take a pleasant rest.Finally, our staff is one of our greatest strengths. We respect but do not accept your opinion at all.REGIO 2 HOTEL***

  Read more

• User:Howardst

  Trip type: Couples

  A pleasant Stay

  03 Oct 2017

  The hotel is a little dated but an interesting entrance and reception area.This hotel is near beautiful well kept beaches and on a street with plenty of cafes and bars.Our room was slightly smaller than normal but was very clean and tidy.The hotel serves a decent breakfast and the staff on reception were very helpful. Majoagusa, Director de Relaciones con Clientes at Hotel Regio 2, responded to this review Dear customer, Thanks for your comment because this is the best way to improve and know our Service quality. We appreciate you emphasizes cleanliness, buffet breakfast and location of our establishment, among other things. As you said, we are very close to the beach and maritime promenade, and we have around both parks as shops and supermarkets. All kind of services as well as good connections to the old-town can be found nearby. We hope to see you soon again!HOTEL REGIO 2 ***

  Read more