Hotel El Balcon De La Bahia

Recent Reviews: 134

• User:471janen

  Trip type: Solo travel

  Disappointing!

  14 Oct 2025

  This hotel was very disappointing. The room was tired and required some TLC, particularly the bathroom, shower missing a door, rust on radiator, long dark hairs behind the door. The balcony was very, very small with no privacy from neighbouring room. The swimming pool is more an ornamental pool. There was no flexibility on timings even if you arrive 10 minutes before 3pm! Definitely would not recommend this hotel.

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• User:Massimo I

  Trip type: Couples

  Never again...highly NOT recommended!

  21 Sept 2025

  It is very dishonest to charge almost 150 euros a night for such a small and terrible room! Before entering the room it smells a bit like sewer, despite some deodorant sticks trying to cover the bad smell. The bed base is smaller than the already small French mattress...so if you sit on the edge of the bed, you fall to the floor! (see photo) When you sleep, you have to be careful not to charge your head as well as your phone, since the outlet is virtually on the pillow! (see photo) Incredibly there’s only one sink and it’s outside the bathroom, with the soap dispenser over a meter away from the sink! (see photo) The sliding door of the bathroom is smaller than the opening (so from the outside you can see everything...pure poetry!) and has no handles and no track at the bottom, so every time you go to the bathroom and close the door, it feels like the door is falling on your head! (see photo) Finally, there's practically no parking, as the hotel has very few spaces, and it's extremely difficult to park in the street.The only two good things were that the room was clean and close to the city center...nothing else! Dirección General, Director General at El Balcon de la Bahia Suites by Sercotel, responded to this review Dear guest,We regret that your experience was so negative, although we are genuinely surprised by the disproportionate nature of your comments. It is clear that your dissatisfaction stems more from not receiving a higher category room — which you wanted at no additional cost — than from the stay itself.Our hotel, located in one of the best areas of Santander, with a swimming pool, gym, private car park and completely new facilities, has one of the highest ratings in the city. To consider a rate of around €150 per night in the middle of September in Santander to be ‘excessive’ only demonstrates a lack of real knowledge about the hotel market and the city in high season.The rooms are designed to modern and functional standards, and the details you mention are described and photographed with complete transparency on our booking platforms. Even so, we understand that every traveller has their own preferences; however, magnifying minor issues and presenting them as ‘a disaster’ does not reflect the reality or the daily efforts of our team.We wish you better luck on your future travels, and perhaps more experience before making such extreme judgements.Yours sincerely,The Management

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• User:whugirl

  Trip type: Friends getaway

  Lovely hotel

  12 Jul 2025

  Hotel is on quite a steep hill. We were driving and the car parking is a bit tight. However the staff were fantastic and helped every step of the way. We had a room which was very close to reception but was very quiet. The room was bright and comfortable with very comfortable beds. There were nice touches like fruit and tea/coffee making facilities and also a fridge.I would recommend this hotel if staying in Santander but it is a bit of a climb up the hill (or steps) from the town. Dirección General, Director General at El Balcon de la Bahia Suites by Sercotel, responded to this review Dear, Thank you very much for sharing your experience with us.We are very happy to hear that you enjoyed your stay and that the staff was able to assist you at all times. We strive to offer comfortable rooms and details that make our guests feel at home, so it is very gratifying to know that we have achieved this for you as well. We are also glad that the recommendations we provide have been of important use to those visiting Santander. We look forward to welcoming you again in the future, thank you for trusting us!Best regardsGeneral Management

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• User:UK_SimonG

  Trip type: Couples

  Brilliant small and friendly hotel in great location.

  03 Jul 2025

  Brilliant little hotel in a great location with very welcoming staff. Lovely room with welcome air conditioning, lovely shower and super comfortable bed. About a 20 minute walk to the various beaches with plenty of bars and restaurants about a 5 minute walk away. Parking for 6 vehicles so need to pre book if parking essential, but on street parking not too far away. Nice little private pool and outside shower with comfy loungers to the rear of the hotel if you fancy a chilled out day. Dirección General, Director General at El Balcon de la Bahia Suites by Sercotel, responded to this review Dear Simon,We are very pleased that you had such a positive experience in our hotel and is that every day we strive to make our guests live a unique experience that can last over time. The perfect location, close to several beaches and with many bars and restaurants just a few minutes walk away, makes it easy to enjoy all the services to the fullest and also without having to move the car from the hotel parking. The room with good air conditioning, the beautiful shower and the super comfortable bed surely made their stay especially pleasant. Also, the private pool and loungers for relaxing at the back of the hotel are an ideal touch to relax and enjoy the day. Thank you for sharing your experience.We look forward to seeing you again soon.Best regardsGeneral Management

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• User:louise h

  Trip type: Couples

  Excellent location, food & atmosphere.

  15 May 2025

  This hotel has everything you need for a perfect stay. Well looked after by all who work here. Will definitely return for another visit to Santander. Whish we'd had a few more days booked. Pictures of the hotel & rooms are exactly as shown. 😊😊 Dirección General, Director General at El Balcon de la Bahia Suites by Sercotel, responded to this review Dear louisehI9051NY,Thank you very much for your kind words.We are very happy to hear that you enjoyed the location, the food and the ambience of the hotel, and that our staff made your stay even more special. We would be delighted if you could stay here again on your next visit to Santander; you are always welcome! Thank you also for pointing out that the photos accurately reflect the reality, we are very proud of that. We look forward to welcoming you again very soon, see you next time!Best regardsGeneral Manager

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