Isabel

Recent Reviews: 164

• User:Albi G

  Trip type: Family

  Hotel is falling to pieces, leaks, floods.

  08 Sept 2026

  The experience was disastrous; we went to a wedding, the room had dampness, leaks, old room with a dubious smell. That hotel has every chance of falling down one of these days. Besides, they told me I had to file a claim through Booking and now the hotel staff won't even respond to Booking after two weeks of calling them every day. I am still waiting for a refund because obviously I couldn't sleep and I didn't want to stay in the hotel anymore for safety. Honestly, the leaks were inside the closet, what madness. I do not recommend this hotel at all, on top of being extremely expensive, the facilities are falling apart... I am going to post photos; this was at night at 4 in the morning, by 7 or 8 everything was already flooded. You see the light next to the leak? No, well, that says it all, and I couldn't take more photos because I was afraid in the morning that everything would come down. Originally submitted in Spanish on www.tripadvisor.es. View originals.

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• User:Paz M

  Trip type: Couples

  I am not coming back

  17 Aug 2026

  Horrible food and room, a lot of noise, you don't sleep all night and the food is very poorly made Originally submitted in Spanish on www.tripadvisor.es. View originals.

• User:Maria Q

  Trip type: Couples

  Average

  06 Aug 2026

  For the price you cannot ask for much, but they could improve some aspects; the parking is private but there are only four keys, and there are not enough spaces. When checking in, they only registered one of the two of us, and they do not do it in front of you, so you do not know if they are photocopying your ID or not.As for the rooms, ours was a double that had not been renovated, and for two people we found it small; you could not move. The TV is not placed in front of the bed but on the side; there is only one chair and no small bench to leave the suitcases. As for the cleaning, they do not sweep any day, and we had problems with the towels; one day they did not even give us any, and another day only for one person. Bed too low, and an extra bed underneath. It is not a terrace; it is a mini balcony that cannot even fit a chair. We had problems with the blinds; they did not fix them until the third day, and at no time did they give us the option of changing rooms, so we spent two days with the broken blinds and had to notify them twice. Basic buffet-style breakfast Originally submitted in Spanish on www.tripadvisor.es. View originals.

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• User:Huawei M

  Trip type: Couples

  Disappointing experience at Hotel Isabel

  13 Jul 2026

  ?Rating: Experience with much room for improvement in facilities and serviceI regret having to write this review, as the hotel has potential, but our stay was disappointing due to significant failures in management, maintenance, and customer service.?? Reception and FacilitiesCheck-in management: Upon arrival, we were not asked for any type of documentation for registration, a security procedure that I consider essential. Furthermore, despite having requested a double bed because we were traveling as a couple, we were assigned a room with two single beds.Maintenance: Although the room was clean, the blinds had accumulated a notable amount of dirt and the terrace had a layer of black soot that made it impossible to enjoy the space.Limited equipment: The television was excessively small and the lack of outlets was very inconvenient (there was only one operational one in the bed area to charge both of our devices).Bathroom: The space is very small. It has an old, slippery bathtub, and the plastic curtain had visible mold, which compromises the hygiene expected in an establishment of this category.?? Catering and Allergen ManagementThe gastronomic offering was one of the weakest points of the stay:The presentation and flavor of the dishes did not meet expectations.Lack of adaptation to allergens: My husband is allergic to shellfish and the only alternative offered to him during the stay was a basic lettuce and tomato salad, showing zero willingness to offer a balanced or adapted menu.?? Service and Customer CareDining room: The dining room staff seemed to lack the necessary training; they were unfamiliar with the menu details and showed discomfort with any standard inquiry.Incident at the bar: The worst moment of the stay occurred after reserving a table at the bar. Upon arriving, it was occupied by other guests. When we mentioned it to the manager, his response was completely inappropriate, telling us that he was not going to waste his time solving the problem and rudely suggesting that we sit somewhere else or go to another establishment in town.Conclusion: I consider it urgent that management thoroughly review customer service, the management of food intolerances, and room maintenance in order to offer an experience consistent with what guests pay. Originally submitted in Spanish on www.tripadvisor.es. View originals.

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• User:Sightsee45198467925

  Trip type: Couples

  We won't return even for free

  12 Jul 2026

  Worst impossible, bad and scarce food Originally submitted in Spanish on www.tripadvisor.es. View originals.