Sercotel Hotel Palacio del Mar

Name: Sercotel Hotel Palacio del Mar
Address: Calle Alcalde Vega Lamera, 5, Cantabria, spain
Telephone: +44-204-505-9777
Rating: 3.2

Santander, Cantabria, Spain

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About Sercotel Hotel Palacio del Mar

location

This hotel is located in the coastal resort of El Sardinero just 150 m from the nearest beach. Guests will find links to the public transport network close to the hotel (around 100 m away).

facility

67 rooms, including 7 suites, 5 single rooms and 20 double rooms, are located on 5 storeys and can be reached by 2 lifts. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. A direct dial telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym and a sauna.

meals

Various dining options are available, including a restaurant with air conditioning, a café and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Sercotel Hotel Palacio del Mar

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Conference Room
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  Room Service
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  Laundry Service
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  Garage
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Fire extinguishers
Sport/Entertainment
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  Indoor Pool
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  Swimming Pool
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  Sauna
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  Golf
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  Events

Location

Around this property:

Public Transport

100 m

Golf Course

2000 m

Beach

5000 m

Ski Area

60000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

109

Average

Poor

Terrible

Recent Reviews: 356

User:Voyager38912
Trip type: Family
Not so clean
04 Aug 2026
I have stayed for a week and the housekeeping is not great in cleaning.
User:jenandleo
Trip type: Family
Spacious for a family
08 May 2026
We picked this hotel due to its location to the Palacio de Deportes, as our daughter was competing at the Rhythmic Gymnastics championships, and we wanted to be within walking distance so we didn’t have to worry about early morning traffic. The location was great. Staff at the hotel were friendly and helpful. We paid for parking which was useful and easy, with easy access into the hotel. We had a family suite, which was more than enough space for 2 adults and 2 teens (12 & 14). The room was spacious even with the two sofa beds out, and the separate bedroom was also a good size. Beds were comfortable, bathroom more than adequate. Breakfast was also fine, and plentiful. The only downsides to this hotel were the musty old smell that hit you as soon as you came through the main doors, and carried through the hotel. We were on the second floor and it was very strong there too. The rooms were hot, it was early May and the cooling system wasn’t affective at all. If we needed to be in this location again for the sports arena, we would be happy to stay here. The walk to the beach was short, and the park area on the otherwise of the palacio de deportes was lovely for a walk.
User:HenriCloete
Trip type: Business
Spacious rooms, good location
26 Apr 2024
I stayed in Hotel Palacio del Mar for a couple of nights on a work trip to Santander. Over the service was good, the rooms were huge for what we paid and the location near the beach and the university was convenient. The breakfast was decent, but nothing special. The rooms did feel a bit dilapidated and one of my sheets was not very clean, so some renovations and improved cleaning would be welcome, but overall the experience was good.
User:sgreenbhoy
Trip type: Couples
When an upgrade is a downgrade
01 Jun 2022
Having stayed six times at this hotel dating back to 2015 we decided to stay again as we wished to be near Sardinero. We have not experienced any of the issues identified by previous reviewers in any of these visits, in fact quite the opposite, the staff were welcoming and the rooms were in decent shape and always large.The price was high but for the luxury of a senior suite I was prepared to pay over the odds. On arrival we were told that no senior suites were available and we had been upgraded to the Imperial Suite. Sounds good, but here the good news endedIssue 1 the whirlpool bath didn’t work. Reported to reception and was quickly attended by the maintenance man who after breaking the tile to access the motor reset fixed the problem! Issue solved - nope. It lasted 20 minutes and then tripped all the electric. On reporting to reception the switch was reset but no whirlpool bath. Ok, we’re not here for the bath and having been offered a move the next day at 12 noon we decided to stick with the room as otherwise it appeared ok. Issue 2, the air conditioner sounded like a jet engine. It wasn’t so warm anyway so we tolerated this. Issue 3, at around 5 am it became clear there was multiple pigeons roosting in the roof space above the bed therefore couldn’t sleep until they stopped making noise. Should have moved but we are quite tolerant. Issue 4, around noon time the noise from the AC was so load we had to trip the electric breaker to stop it. Again we should have moved. Issue 5, on night 2 we were again awake for a significant period because of the lift continually moving even in the middle of the night. Issue 6, on night 3 again the lift was not moving up and down almost constantly. This seems to be the overnight cleaner moving items to the storeroom, and guess where this is, next to our room 601. I politely asked receptionist to ask the cleaner to stop and she said he was going home now so it would be ok. She couldn’t move us as there were no other rooms available. On approaching the hotel director the next morning she was aware of all the issues even knowing that the lift was noisy and kept people from sleeping. I was offered a free breakfast which I refused purely because there is no soap in the toilets and this is being used by waiters and chefs to prepare and serve food. After much argument I was told they would refund me the last night stay, still not received it though. All bored by now no doubt. This hotel had deteriorated badly in the 7 years we have visited. There are so many easy fixes to make it better but nobody seems to care. Lights don’t work - replace bulbsAC noisy - stop it vibratingBath doesn’t work - either replace the motor or borrow from another room given the Imperial suite is the best room in the houseLift - get an engineerNoise - stop the cleaner working all night making noiseNo soap - buy soapThe list is endless, we won’t be back and I wouldn’t recommend anyone else does either. Our total bill was £550, an absolute rip off and disgrace.
User:houssamb681
Trip type: Business
Perfect for business trip
20 Sept 2019
Perfect for business trip. Rooms are good with enough space. Cleand and nice. Also the food is perfect at the restaurant. You can take a complete menu with dessert only with 22euros. Service is top. I recommand.