Disappointing Stay –No Drinking water Substandard Facilities and Lack of Basic Amenities
25 Apr 2026
I stayed at Hotel Bag on the 25th and 26th of April, and unfortunately, it was a very disappointing experience. This hotel is significantly showing its age and, in its current state, I would consider it a substandard establishment that fails to meet basic hospitality expectations.Major Issues:No Drinking Water: Most importantly—and quite shockingly—the hotel does not provide drinking water in the rooms. This is a basic human necessity and a standard expectation for any hotel stay. Having to go out and source your own water just to stay hydrated in your room is unacceptable.Substandard Dining: Both breakfast and dinner were very poor. The selection was extremely limited, the quality of the food was lacking, and it felt like very little effort was put into the catering.Lack of Cleanliness: The cleanliness of the rooms was below par. I noticed dust in several areas and the bathroom didn't feel properly sanitized. It gives the impression that the housekeeping standards have slipped significantly.Uncooperative Staff: Whenever I approached the staff for assistance, I found them to be cold and unhelpful. There was no sense of "hospitality" here; it felt like any request was an inconvenience to them.Other Observations:Maintenance: The property is visibly dated. From scuffed walls to worn-out furniture and thin pillows, the entire place is in desperate need of a renovation.Value for Money: Even at a lower price point, the lack of basic care and maintenance makes this poor value for money.Verdict: I would not recommend staying here until management takes serious steps to improve hygiene, staff training, and the provision of basic room amenities. There are much better options in Castellón that understand the fundamentals of guest comfort.
User:Rikj_ita
Trip type: Business
Bag
02 Aug 2020
the hotel is located from about 1 km from the sea and you can reach by a bicycle lan.I stayed for one month just before the pandemic.The hotel is quite clean .For the laundry i never wait soo much .....more than 1 week.....and at the end they threw all my clothes over the suitcase without folding them.......my colleague threw clothes over the bed.....At the breakfast (i eat almoust nothing) the waitress saw me bring just an orange and told me I couldn't...... (we stay more than 1 month me and all my college before change hotel)I don't like the restourant in the evening and i prefered take a sandwich at bar where the service is really good......For sure i'll never be right back
User:92018999999999
Trip type: Family
Horrible
07 Aug 2019
Upon entry, used the showers and ended up flooding the room and hallway. The plumbing is terrible. The AC did not work so I informed reception who arranged for a engineer to be called. To my surprise, a person knocked on the door and it was the bar worker / cleaner who had now also been given the duty of fixing the AC. All she managed was to do was mop the floor. Our request for a change of rooms was refused and my 8 year old ended up slipping on the laminate.
User:misselbachera
Trip type: Friends getaway
You better speak spanish if you book this Hotel :)
23 Aug 2017
The hotel is clean and the beds comfy. A special credit should go to housekeeping staff. Air conditioning unit functions well and the shower has good pressure. There is a Cafeteria on site and breakfast was really cheap and of good quality.Nobody from the staff speaks any english, Not even the front of house staff or the restaurant staff which is not particularly helpful at all if you are a tourist visiting Spain and you don't speak the language. The WiFi in the room worked on the first day only and it stopped working afterwards. I have tried to explain this to the receptionist and nothing has been done therefore I could only use the wifi in the lobby afterwards. The Restaurant Menu is only in spanish and there was nobody able to explain to us what the food items were so I had to use google translate for every single one.Overall good if you don't mind the above :)
User:Vicky P
Trip type: Couples
Fabulous facilities for handicapped
19 Mar 2017
We stayed at hotel Bag on our way down to Almeria - the room was for handicapped and is the best we have ever used. The bathroom was a wet room rather than a shower and was so much easier to use. The buffet evening meal was a disappointment as the Chinese coach party also staying there had got there first and eat almost everything and it was not replaced. Breakfast was continental but we made sure we got there early in front of the Chinese. The wifi was not very good but we would stay overnight again. .
Castellon, Castellon
About Hotel Bag
User Rating & Reviews
25 Apr 2026
07 Aug 2019
23 Aug 2017
19 Mar 2017
0204 505 9777