Hotel Onda Castellon

Recent Reviews: 701

• User:Paul H

  Trip type: Business

  hotel is far from Hilton Garden more like Hilton dump

  19 Apr 2026

  Sheets had stains front desk said they cannot move me spider every placehad one towel in the room no cups rude staff

• User:Matt W

  Trip type: Business

  Rude staff and bed bugs!

  14 Apr 2026

  Bed bugs!Arrived at 215p and waited at the desk for 15 minutes because nobody was there. Walked down the hall to find someone to help the line of people at the front waiting for check in. Tall short haired lady stopped me rudely and told me to leave the area. I asked her if anyone was working the front desk. Finally. At 230p lady showed up at the check in desk and asked me to sit while she checked in 6 people that arrived after me. At 315p I got into a room. Woke up the next morning with bug bites all over me. Checked under the sheets and found bugs. I can’t help but think this was planned. I got the bad customer room.

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• User:Jennifer B

  Trip type:

  Clean, new and great customer service!

  16 Aug 2025

  I highly recommend. I booked two rooms through Expedia and Expedia made an error with the reservation (only sent res for one room). Jasmine at the front desk was amazing, was able to get us an additional rook and upgraded us to a suite. She saved the day! Ben English, Owner at Hilton Garden Inn Richmond Airport, responded to this review Thank your for your business and great feedback!! We will make sure to let Jasmine know she was able to make your stay more enjoyable!! We hope to see you again soon!!

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• User:michellemikkikr

  Trip type: Family

  Brand new, clean hotel

  01 Aug 2025

  The hotel was opened a few days before our arrival. The staff was great. Because it was so new, we were the first ones to use our room. There were extra touches, such as shelves in the bathroom and kitchen area. The bed was comfortable. They still have a few things to work out with the breakfast, which is why I only gave it a 4 instead of a 5. There was not water at breakfast. The OJ was at the bottom of the dispenser, as though it was left over from the day before. The apple juice was warm as well as the OJ. The biscuits were not cooked all the way through. Other than needing to improve the breakfast, the stay was great. Ben English, Owner at Hilton Garden Inn Richmond Airport, responded to this review Thank you for your great feedback and business! We hope to see you again when you are back in Richmond!!

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• User:pcbowen

  Trip type: Family

  Worst stay ever DONT stay here

  28 Jul 2025

  Terrible. Terrible. Terrible. The pool is down for “servicing”, and the water was switched off from 10AM-2PM for “maintenance”. I’ve returned to the hotel at 4:30pm from a day out and the room has not been cleaned. I was to I have to request housekeeping service!!! I was also told they can come tomorrow. Unbelievable. Worst hotel stay EVER! I would not stay here again. Ben English, General Manager at Hilton Garden Inn Richmond Airport, responded to this review I would like to thank you for your business and feedback- we had to shut water off do to tank repair and I made the decision for 10am-2pm so to try and minimize impact on all guest during the day - we tried our best to get it done quickly and are working on the pool HVAC system also. once again sorry for the issue and please feel free to reach out to me at the hotel 804-222-3338.

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