Hotel Vila-Real Palace

Recent Reviews: 45

• User:B M

  Trip type: Couples

  Worst night receptionist in the world

  18 Aug 2026

  Vila Real Palace Hotel. The worst night receptionist in the world. He must be the owner's son because such rudeness, lack of respect (mistreatment and verbal abuse of an elderly lady), and lack of customer service sense can only be displayed by a person who does not fear the consequences of their incompetence.We went without booking through Booking.com so they would save the commission, and in person, he sold it to us for more, and when we told him, he removed all the rooms from Booking in front of us and said he was no longer renting them. Efren Piqueres, General Manager at Hotel Vila-Real Marina Azul, responded to this review Buenos días. Como bien dice usted, querían tener unos precios que no son los que disponemos en venta directa en mostrador ( tal y como el recepcionista le informó en reiteradas veces). El recepcionista no tiene los medios suficientes para cerrar ventas en dicha plataforma. Le informamos que el hotel estaba completo y como pudo ver ya no era posible por Booking.com tampoco. No hace falta comentar su actitud a partir de ese momento. Un saludo. Originally submitted in Spanish on www.tripadvisor.es. View originals.

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• User:Javier P

  Trip type: Family

  Well, very good

  20 Jun 2026

  Friendly treatment, simple room, but spacious and very clean. Complete bathroom and everything works well. Close to fast food dining areas, cinemas, and the urban center.A pleasant surprise. Efren Piqueres, General Manager at Hotel Vila-Real Marina Azul, responded to this review Buenos días Javier. Nos complace que haya tenido una buena estancia. El personal del hotel le agradecemos su comentario sobre la limpieza y amabilidad del personal. Un saludo y nos vemos en futuras ocasiones. Originally submitted in Spanish on www.tripadvisor.es. View originals.

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• User:476sauls

  Trip type: Family

  Well located, clean and quiet

  08 Mar 2026

  We spent a night to continue with the trip the next morning, it is well located in an area with quite a lot of food places around, the hotel is usually quiet and clean. Efren Piqueres, General Manager at Hotel Vila-Real Marina Azul, responded to this review Buenos días. Gracias por dejar su comentario. Nos complace que el hotel haya sido de su agrado. Un saludo. Originally submitted in Spanish on www.tripadvisor.es. View originals.

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• User:karen t

  Trip type: Friends getaway

  Horrible

  01 Sept 2014

  My daughter went to this hotel. Not a good experience..the unattended entrance was around a dark lonely corner with no lighting the first few days. Rooms basic. Shower head broke after a few days & they were too scared to ask after other experiences where the staff were not keen to help. They were however offered a different room but they only had 2 days left so decided not to move.The toilet became blocked one night & the very rude night guard firstly refused to help until the next day. He eventually came up to have a look with his plunger & commented in Spanish using the F word equivalent & adding..'what have you done?' I think he was called Juan.. great customer service eh? The girl on Reception was helpful when my daughter fell ill & had to find a pharmacy. Thank goodness my daughter speaks Spanish. The whole place needs a make-over..so depressing.Never again. MarinadOr_Vacaciones, Gerente at Hotel Vila-Real Marina Azul, responded to this review All hotel facilities are monitored by cameras 24 hours a day. In addition to that, it is a very calmed area. It is a 2 * hotel, so all facilities and rooms are according with that category. If you desired a more exclusive service for your daughter, right next to the hotel we have the 4* Palace Hotel, which ought to have booked in advance. Nevertheless and as a detail of Marina d´Or, all guests at Marina Azul Hotel can enjoy several amenities at the 4* Palace Hotel for the same price.All our staff offers everyday a helpful, friendly and polite treatment. We have evidence that this is the treatment that your daughter received, attending her constant calls and requirements. Any kind of little damage that your daughter had had in her room, should have been reported to reception, no matter what time. As you indicate, we offered a room change in order to check and repair any damage with the unique intention of avoid additional bothering. If your daughter did not accept our offering we cannot be responsible for her decision. If our staff did not assist a particular requirement in the middle of the night may have been due to a temporary problem of our maintenance team at that precise moment or thinking in your wellness or in order not to disturb your daughter or the other clients in the hotel during their rest.We are sorry if she did not understand properly the words of Juan but we are completely sure that the question he asked was not unfriendly. He only wanted to be kind with your daughter. And her damage was solved.Thanks for your words about our receptionist; we insist that our human team does a great job trying to satisfy all your needs at all times. Thank you.

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• User:Anny65Barcelona

  Trip type: Business

  Very ordinary!

  08 Nov 2009

  Stayed at the Azul on a recent business trip and although there was nothing wrong with the place I thought it was a very ordinary hotel. It has the distinct advantage of being the only hotel in the town and the price reflects this. The room was functional and clean but not particularly well decorated or comfortable. If the price had been 20 to 30 Euros cheaper I would have been very satisfied.

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