This was a quiet top notch hotel with lots of amenities. Good hot breakfast and large suite rooms. Great standing shower with shampoo, conditioner and body wash.
General Manager, Owner at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review
Dear clpruitt81, Thank you so much for sharing your wonderful review of our hotel! It truly warms our hearts to know that you had such a positive experience. I will make sure to pass along your kind words to our staff, who genuinely care about creating a welcoming atmosphere for our guests. We would love to have you back with us again soon, so please find a reason to visit!Best, Bill GrovesGeneral Manager
User:Natalie G
Trip type: Family
Dirty Room, broken toilet, no heat - NO APOLOGY
16 Feb 2026
We went here for a swim meet from Thursday - Sunday. We received a text asking us to let them know if we need anything during our stay before checking in which is great. We checked in. The room was not clean. There were Cheerios on the floor, candy, hair bow behind the sink, rope on the floor and a toothpick next to the sink, which was also dirty. We got in late and we were exhausted so I was going to let that go until the worst part. The toilet was disgusting. The room was not clean. I wrote by text to explain that the room was not clean. No answer I called the front desk and got an automated system and requested housekeeping they came to fix it. During the stay the toilet randomly would not work we had to lift the lid to get it to work and the heat didn’t work but it was not uncomfortable. Not enough for me to continue writing back. The next day I got a survey about the room I indicated a “2” for the room. They responded by asking me to provide a time to call to discuss the problem. I wrote back and asked them to call me at 2 so I could discuss the other problems. I was at a swim meet so that was a convenient time when I would have reception. They wrote back asking me to call after 9 am. I don’t feel that I should have to spend my limited time to discuss the problems with the room. The room should be ready when we check in, it should be clean and the heat and toilet should work the entire time. I don’t want to have to take my time to call to discuss problems that should not have happened in the first place. I requested late check out there said I would’ve charged $30 for two hours. I had never been charged before and considering the problems that I had that should have been given to me asa a courtesy. There was never an apology or acknowledgement of the condition of the room. In my opinion that is the worst part. I would rather wait to get an acceptable room than to be ignored and sent text instead of a personal call to discuss. The breakfast was great. No noise from above. That’s why I gave a 2
General Manager, Owner at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review
Dear R2166GXnatalieg,Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less-than-stellar housekeeping and the lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review, and we hope to have the opportunity to provide a more pleasurable experience.Sincerely,Bill GrovesGeneral Manager
User:Pamela S
Trip type: Friends getaway
Keys and rolls
16 Feb 2026
We were a group of 4 women attending an event at the hotel. We had 2 adjoining rooms. In one of the rooms the heating and cooling system went out and they had to choose between air conditioning and heat. Greenville was experiencing some significant winter weather so we kept the adjoining door open so maybe some heat would filter over. We had trouble with our keys working. On our last day there I made 4 trips to my room with keys that supposedly worked, but they didn’t. On the 5th try I was told a maintenance person would meet me there but no one showed. The only response I got from a man at the front desk ‘was well, I called in a work order.’ I replied that ‘when someone will meet me at the door, you find me’. When I finally meet a maintenance person he couldn’t do anything because he needed his iPad. Finally I got in my room. Now this problem happened to numerous people numerous times staying there. This man at the front desk needed some serious customer service training. He was not interested in my problem or anyone else’s. The second night we were there we noticed something on the floor in the living area beside the chair. No one wanted to touch it but we did. It was a bread roll that had been there for a while. It was petrified. During our stay the roll never moved until the day we left when we put it in the middle of the room so it couldn’t be missed. I stayed here 2 years ago and it was a nice hotel a little dated but clean and perfect for our event. The meeting rooms were perfect for our needs. Based on our experience and others in our group I don’t think I will stay in this hotel again.
General Manager, Owner at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review
Dear Pamela S,I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize.Sincerely,Bill GrovesGeneral Manager
User:Lauren J
Trip type: Family
It could have been great but fell short.
02 Feb 2026
Let me start off with the positives. The main part is lovely. I love the layout it feels spacious and modern. The breakfast is outstanding too. It does need some renovations. Some of the rooms wall paper has separated from the walls. No working fan's in bathrooms, the shower head not secured to the wall and some parts of the carpet show significant wear. But all that's just from age and use and lack of a renovation or update. Now the blood staining on the curtains is disgusting same with the old blood stain in the mattress topper ( check your beds yall) I feel like those should be replaced ( we stayed in the same room 2 times in the last 30 days same stains on curtains ). And check you're showers ourselves did not drain After all of us living though a global pandemic you would think cleanliness would be one of the highest priorities. That leaves me with my absolute biggest problem the customer service or lack thereof. I had a horrible experience with the rude front desk manager on our last stay but knocked it up to her having a bad day and takin it out on me. But this 2nd stay I see she has trained her staff how be very rude and lie to hotel goers. I have stayed and many hotels over the years and have never been spoken to like they speak to me. I truly believe there needs to be some serious customer service training to the front desk staff and manager. You can't be in the service industry and have horrible customer service. To be in hospitality and not be hospitable. I do understand everyone has off days but when you work in this field you shouldn't take them out on they clientele. Because you don't know what's going on in there life. We personally were in town for a funeral. And to be talked to like your the dirt on the bottom of their shoe is crazy. Anyway long story short this hotel has possibilities Room cleanliness and customer service aside its ok. The banquet rooms are great for conversions and reunions they have a huge breakfast included and the main parts of the hotel are very pretty. Hope this helps someone figure out their stay on if the pros outlay the cons. I did attach photos of bloody and stained curtains shower head and wallpaper falling off as reference.
General Manager, Owner at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review
Dear Lauren Johnson,Thank you for choosing us for your travels to Greenville once again. We are truly pleased to hear that you enjoyed our interior layout and breakfast offerings. However, we are genuinely sorry to learn that we did not meet your expectations in other areas of your stay. We sincerely apologize for this, as it does not reflect our usual standards or the welcoming atmosphere we strive to provide. Your feedback regarding our staff is greatly appreciated, and we will ensure that it is addressed with our entire team in our efforts to improve. Additionally, please accept our heartfelt condolences for your loss during this time. Guest satisfaction is incredibly important to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. We are committed to making your next stay truly enjoyable.Sincerely,Bill GrovesGeneral Manager
User:Slayed T
Trip type: Business
Top NOTCH!!!
01 Dec 2025
Heather was very accommodating and welcoming upon arrival . Each time we visit on business our encounters are pleasant!!! I wish all employees would have the same enthusiasm to make an everlasting experience for their customers. GREAT JOB HEATHER! -Conventional marketing events were amazing! -Pool/Spa is always a plus during warm weather days-Hattie Wakefield the chef is A PLEASURE! Please continue serving those omelettes with LOVE!!!
General Manager, Owner at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review
Dear slayedt, WOW! We sincerely appreciate your wonderful review! It brings us immense joy to know that our associates positively impacted your experience. I will happily share your kind words with our entire team in Greenville. We truly look forward to welcoming you back, and thank you for taking the time to share your thoughts with us.Best, Bill GrovesGeneral Manager
Almagro, Ciudad Real
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