Costa Encantada Resort & Suites

Recent Reviews: 2286

• User:Sarita J

  Trip type: Family

  Not all it's cracked up to be and won't be back (returning customer 3rd visit)

  28 Sept 2026

• User:katy o

  Trip type: Family

  Children’s Entertainer Of The Year!

  21 Sept 2026

  I just want to say a huge thank you to Brais Varela who is amazing with the children even when trying to herd 20 toddlers off the stage single handed! Our children 6 and 4 years have additional needs and to say he had patience and a heart of gold for them including playing just dance and allowing them the time to express themselves on karaoke, he completely made our holiday special and for that I am eternally grateful to you Brais. Good luck in your next venture in 2027, much love!Só queria agradecer imenso ao Brais Varela, que é incrível com as crianças, mesmo quando tentava tirar 20 crianças pequenas do palco sozinha!Os nossos filhos, de 6 e 4 anos, têm necessidades especiais, e ele teve muita paciência e um coração de ouro com eles, incluindo jogar Just Dance e dar-lhes tempo para se expressarem no karaoke. Ele tornou as nossas férias muito especiais e por isso estar-te-ei eternamente grata, Brais.Boa sorte no seu próximo projeto em 2027, com muito carinho! Marsol Hotels Grup, Guest Services / Front Office at Costa Encantada Suites & Resort, responded to this review Dear Katyo,Thank you so much for taking the time to share such a heartfelt message.We are absolutely delighted to hear how much Brais meant to your family during your stay. It is especially touching to know that his patience, kindness and willingness to adapt the activities helped your children feel comfortable, included and able to express themselves.We will be very happy to share your lovely words with Brais. We are sure they will mean a great deal to him and to the whole entertainment team. Creating moments like these and making every child feel welcome is a very important part of what we aim to offer at Costa Encantada.Thank you once again for recognising his dedication and for sharing such a special memory with us. We wish you and your family all the very best, and we hope to welcome you back in the future.Kind regards,Justine - Guest Relations

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• User:Steve C

  Trip type: Family

  10 days Lloret

  21 Sept 2026

  Just back from a 10 day stay (4 Adults / 1 Child (18 months) First the Good Hotel and Grounds - very clean (only sticking point - could be a bigger Kids play area outside)Staff - Friendly and helpful - 10/10Room - We stayed in a Family Room... Modern and very clean - (No Coffee sachets though.. Just Tea - But we were All Incl)Pools - Fantastic and the little Water Park was an added bonusThe AverageFood - Most days were good.... So I could easily add this to the Good section.. Just a bit repetative...Lots of Cheese - no biscuits / crackers which was strangeThe Starter selection was very limited - unless you wanted Salad or Melon.Burgers and Hot Dogs cooked from time to time - no soft rollsCould do with adding a few themed nights maybe... Over-all.. We didn't go hungry... And the food was cooked well... Just a mish mash of different things...The BadEvening Entertainment... Oh dear!Dinner starts at 7... Kiddie Disco at 8, so if you are a big family with a few children, you might struggle to get there on time..And it only lasts for about 45 mins.Then a strange gap of about 45 mins, where nothing happens... The Bar doesn't open til 8.30pm, so if you want a drink, you need to get one elsewhere on the proprty... Why have a venue open without a Bar for almost 2 hours!Then the main event... A dance group, jugglers, Singing / Mime act (who loked like they have just got together and decided to give it a go!) - The list goes on... This isn't entertainent (especially for anyone over the age of 14)No live singers, nothing for adults.... I get that it is a Hotel geared for Kids / Families, but they also cater for Adults too (and older couples) - there is nothing for them..Even the Lobby bar is like a Library - no background music...OK if you want peace and quiet I guess...Outside the Hotel.. A really nice beach with a couple of good bars (with music) about 10 mins away.A few shops too and a large Supermarket..The main part of Lloret is a 20 mins walk... A lovely area... But again, no live music in the Bars - so Tribute Acts, Drag Shows, Bands, Live Singers are missing... Which is a shame.Lots of shops, bars, places to eat etcOverall... Will I be back... No! Marsol Hotels Grup, Guest Services / Front Office at Costa Encantada Suites & Resort, responded to this review Dear Steve,Thank you for taking the time to share such a detailed account of your 10-day stay with us.We are pleased to hear that you enjoyed many aspects of Costa Encantada, particularly the cleanliness of the hotel and grounds, the friendliness of our team, your modern and comfortable family room, as well as our swimming pools and water park. It is especially rewarding to know that our staff made such a positive impression on you.We have also noted your comments regarding the food. We are glad that you found it well prepared and that you did not go hungry, while we understand your wish for greater variety, particularly with the starters, bread options and themed evenings. Feedback such as yours is useful when reviewing our dining offer.Your comments about the evening entertainment are also duly noted. We understand that, as a family resort, our programme is strongly focused on children, but we appreciate your point that adults and older guests also look for varied entertainment during their stay. We will certainly take your observations into consideration.We are sorry that, despite the positive aspects you experienced, the overall entertainment offer did not meet your expectations and ultimately affected your decision to return. We nevertheless appreciate your honest feedback, as it gives us a clear understanding of the areas where guests would like to see further improvements.Thank you once again for staying with us and for highlighting both the strengths and areas for improvement of your experience. We wish you and your family all the best.Kind regards,Justine - Guest Relations

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• User:marianebbo89

  Trip type: Family

  Great family hotel with amazing rooms

  18 Sept 2026

  We had a really lovely stay at Costa Encantada and our son absolutely loved it.The biggest highlight for us was definitely the room. It was renovated, very spacious and honestly one of the best family rooms we've stayed in so far. We were really impressed with the space and how comfortable it was.The hotel itself has great facilities, lovely pools and everything was very clean and well maintained. I also used the spa and absolutely loved it, the facilities were excellent, modern and beautifully renovated.The entertainment was another highlight. There was plenty going on and we had a lot of fun as a family. Our son really enjoyed himself too.The hotel is only a short walk from the beach and we found the walk there very easy, even with a young child.The only areas that could have been better were the restaurant and service. We felt the restaurant could have had a bit more variety, especially over several days, and unfortunately not every member of staff we came across was particularly friendly or welcoming.Overall, though, we had a great family holiday. The facilities are excellent, our son had a fantastic time and the room in particular exceeded our expectations. We would happily stay here again. Marsol Hotels Grup, Guest Services / Front Office at Costa Encantada Suites & Resort, responded to this review Dear Mariane,Thank you very much for sharing such a detailed review. We are delighted to know that you and your son had a lovely family stay and that you especially enjoyed the spacious renovated room, our facilities, pools, spa and entertainment.We also appreciate your honest comments regarding the restaurant variety and the service. We are sorry that some interactions did not meet your expectations, and we will share your feedback with the relevant teams as it helps us identify areas where we can improve.We are very pleased to hear that you would happily stay with us again, and we look forward to welcoming your family back to Costa Encantada.Kind regards,TATY E.G

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• User:Maurethe N

  Trip type: Family

  Great experience

  12 Sept 2026

  Great 10 nights spent here. We loved every minute. Food was great and as a vegetarian ... there was plenty of freshly cooked fish every night for me. My 8 and 6 year old grandchildren loved the slides and were able to potter into the snack bar and arcade on their own. Not much immediately outside but that didn't bother us. The staff were lovely and the hotel itself was kept spotlessly clean. Have to mention Gale at reception... who went out of her way to get us a large taxi at the last minute on the day we were leaving .. as others have said .. she's a lovely lady. We will be booking to return next year. Marsol Hotels Grup, Guest Services / Front Office at Costa Encantada Suites & Resort, responded to this review Dear Guest,Thank you very much for taking the time to share such a wonderful review following your 10-night stay at Costa Encantada Suites & Resort, and for awarding us 5/5.We are delighted to hear that you enjoyed your holiday and that you were pleased with the variety and quality of our food. It is particularly encouraging to know that you found plenty of suitable options as a vegetarian.We are also thrilled that your grandchildren had such a great time enjoying our slides, snack bar and arcade. It is wonderful to hear that our facilities helped make your family holiday so enjoyable.Thank you as well for your kind words about our staff and the cleanliness of the hotel. We will be especially pleased to share your lovely mention of Gail from our reception team with her. We are sure she will be delighted to know that her assistance in arranging a large taxi at short notice made a positive difference to your departure.Knowing that you are already planning to return next year is the greatest compliment we could receive. We look forward to welcoming you and your family back to Costa Encantada Suites & Resort for another memorable holiday.Kind regards,Justine - Guest Relations

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