Hotel Aromar

Recent Reviews: 245

• User:Matilde T

  Trip type: Family

  beautiful

  21 Oct 2025

  I stayed for 3 nights. The room is amazing and also the view, maybe the bathroom could be better. The hotel is near beach and has an amazing swimming pool with deckchairs. We went in September so the water was cold but I imagine that during summer is more useful.

• User:956esraa

  Trip type: Family

  Great stay

  03 Aug 2025

  I originally did not book this hotel, i had the change hotels the last minute because my previous hotel's AC was broken and they could not give us an ETA on when it will be fixed. We walked into the hotel and greeted immediately by a lady at reception. She told us she had one room and we gladly took it. The hotels location is right on the beach.We were given the superior double room included breakfast. The bathroom is 1.5 square meters on the high side. . The sink is on top of the bed, outside the bathroom and there was a bunk bed. Now, If i ever go back to this hotel, i would never ever stay in this room, i did not like how small bathroom is and sink on top of my bed. It was manageable for 2 days.The breakfast buffet was really good, we also did lunch and dinner buffets. All were amazing , fresh foodThis hotel has a weird policy on pool towels.. You can only get 3 towels ( we were 3 people) . I asked for more, they said , they cannot do it, against their policy. I was also told that anytime I need to exchange for new towels, I need to pay 2 euros per towel, again the hotel policy. I find this very very odd, i have been travelling so many places and getting a towel was never an issue or getting charged for clean towelsEveryone in the hotel was friendly, kind and made sure that we are taken care of. I must also say that the property and the room were both extremely clean Cristina Dulsat, Encargado del hostal at Hotel Aromar, responded to this review Estimado/a huésped,Le agradecemos enormemente que haya compartido su experiencia en el Hotel Aromar. Nos complace saber que la atención recibida en recepción, la amabilidad de nuestro equipo y la calidad de nuestro buffet de desayunos, almuerzos y cenas contribuyeron a que su estancia fuera satisfactoria.Tomamos nota de sus observaciones respecto al diseño del baño en la tipología de habitación reservada, así como sobre nuestra política de uso y renovación de toallas de piscina. Sus comentarios son muy valiosos y nos ayudan a evaluar mejoras que puedan incrementar el confort y la comodidad de nuestros huéspedes.Nos alegra también que haya destacado la limpieza de las instalaciones y el trato cercano del personal, aspectos que forman parte esencial de nuestro compromiso con la hospitalidad.Será un placer recibirle nuevamente en una futura visita a Platja d’Aro y ofrecerle una experiencia aún más completa.Atentamente,Hotel Aromar****

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• User:104913

  Trip type: Family

  Good location

  16 Jul 2025

  Great location on the beach and clean rooms. Not much space for your clothes.Check In was 30 min late (but no problem) and parking was moved to 1 km from the hotel. Our room smelled from sewerage probably because of the rain and only in random periods. Breakfast was really bad - Omelet and croissants was very dry. The staff wanted our kids to pay as adults (10 and 12 years) so we did. All other days we went out for breakfast. We checked out off the hotel one day before time without them even asking why. Service was really not good. Cristina Dulsat, Encargado del hostal at Hotel Aromar, responded to this review Dear 104913,Thank you for taking the time to share your feedback regarding your recent stay at Hotel Aromar.We’re pleased to hear that you appreciated our beachfront location and the cleanliness of the rooms. However, we sincerely regret that several aspects of your experience did not meet your expectations.We apologize for the inconvenience caused by the late check-in, the parking arrangements, and the occasional unpleasant odor in your room. We are currently reviewing these operational issues with the relevant teams to avoid recurrence.We are particularly concerned by your comments regarding breakfast quality and the way the children's rate was applied. Our goal is always to offer fair and transparent pricing, and we will review this internally to ensure consistency in our guest communication.We’re sorry you chose to shorten your stay, and even more so that no one asked about your reasons at checkout. This does not reflect our service standards, and we will take the necessary measures to reinforce this with our team.We value your feedback as an opportunity to improve and hope you might consider giving us another chance in the future.Kind regards,Hotel Aromar****

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• User:Richard B

  Trip type: Business

  Aromar-zing!

  24 Jun 2025

  Lovely, clean rooms... well maintained and air conditioning that worked really well - just what was needed for a week of high temperaturesFood was plentiful and a good selectionPool was clean, plenty of parasols to enjoy some shade once the sun came round - it gets the sun most of the afternoonAnd the beach is literally just outside Cristina Dulsat, Encargado del hostal at Hotel Aromar, responded to this review Dear Richard,Thank you very much for sharing your positive experience at Hotel Aromar.We are delighted to hear that you enjoyed the cleanliness and maintenance of our rooms, as well as the effective air conditioning during the hot weather. It is also great to know that you appreciated the variety of our food offerings, the cleanliness of the pool, and the convenient location just steps from the beach.Your feedback motivates us to continue providing excellent service to our guests.We look forward to welcoming you back soon.Kind regards,Hotel Aromar****

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• User:lisaeV1836HN

  Trip type: Business

  Customer service training needed at the bar!

  24 Jun 2025

  A gorgeous hotel - lovely rooms, beautiful location and great food. Staff, on the whole, are brilliant and helpful… except the older lady at the bar, whose attitude towards our business group was astonishing. Members of our party were repeatedly ignored for long periods, others were told “No!” (with an accompanying pointing of the finger) when they asked for a menu, or were told that the bar was closed (when it wasn’t). When I asked her to de-cork a bottle of wine, I received a sigh and an eye-roll. We were all pretty gobsmacked by her behaviour, especially given the helpfulness of all of the other staff. Cristina Dulsat, Encargado del hostal at Hotel Aromar, responded to this review Dear lisaeV1836HN,Thank you for taking the time to share your feedback following your stay at Hotel Aromar.We are pleased to hear that you enjoyed our beautiful location, comfortable rooms, and quality food, as well as the professionalism of most of our staff. However, we sincerely apologize for the negative experience you and your group encountered at the bar. This behavior is not aligned with our service standards, and we will address this matter promptly with the team to ensure it does not happen again.Your comments are invaluable in helping us improve, and we hope to have the opportunity to provide you with a consistently excellent experience on a future visit.Kind regards,Hotel Aromar ****

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