Hotel Castella

Recent Reviews: 1119

• User:Marcus J

  Trip type: Solo travel

  Excellent Customer Service!

  22 Dec 2025

  I was in town for business and I got in from my flight rather late. I was tired and not feeling all that great, but had to get some rest and prepare for a speaking engagement the following afternoon. I was hoping for a quick and smooth check-in. Not only did I receive that, I also had a very pleasant conversation with guest representative Dooshima. She was extremely competent, helpful and welcoming. She answered all of my questions with professionalism and patience, and even helped me with a nice hot cup of tea. It would be nice to encounter someone with her attributes more frequently during my travels. I also want to recognize guest representative Ana, who quickly helped me resolve a computer issue the following day. I experienced a great levels of customer service across the board.

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• User:גיל ד

  Trip type: Business

  not the best stay I had

  01 Aug 2025

  Hotel was nice but the renovations going on there are terrible in terms of noise!Not to much to do in the area without a car

• User:Fiona a

  Trip type: Couples

  Pleasurable Hotel to stay

  18 Apr 2025

  Lovely Experience..Staff very efficient..rooms changed daily or when required.. comfortable bedOpen access to teas, coffees, fresh flovoured waterComplimentary breakfast was lovely ..very good choices ..tastyPool small but lovely and cleanWould definately go again Rohan Wollaston, Owner at Hampton Inn & Suites Ft. Lauderdale West-sawgrass/tamarac, Fl, responded to this review Thank you for taking time to write your pleasant review, it is much appreciated. Thanks for all your comments, it shows us we are doing a great job. I am glad our staff was helpful and courteous and that you enjoyed our breakfast and rooms. We look forward to seeing you again on your next trip to the area.

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• User:Rodolfo L

  Trip type: Solo travel

  Unacceptable Service and Disrespectful Treatment

  01 Feb 2025

  I had an extremely disappointing experience at this hotel. The staff, especially the lady at the front desk, were incredibly rude and disrespectful. I felt racially discriminated against and treated unfairly. The lack of professionalism and courtesy is unacceptable, and I would strongly advise anyone to avoid this place. The front desk employee needs to be fired. This was not the service I expected from a hotel of this caliber. Rohan Wollaston, Owner at Hampton Inn & Suites Ft. Lauderdale West-sawgrass/tamarac, Fl, responded to this review We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again. I will investigate to see what really happened at the front desk; we take complaints of racial discrimination very seriously as that's not what we are about.

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• User:Martin W

  Trip type: Family

  A bit dated

  23 Dec 2024

  Usual Hampton Inn standards. The rooms are a bit dated, but adequate for the one night we were staying there. Good location for the outlet mall.Staff were great, friendly and helpful.Breakfast choice was good and food was fresh.Would stay here again if in the area. Rohan Wollaston, Owner at Hampton Inn & Suites Ft. Lauderdale West-sawgrass/tamarac, Fl, responded to this review Thank you for choosing us during your recent stay and for taking time to write this positive review. I am glad to hear that you enjoyed our breakfast. We will be renovating our hotel in the coming months and I hope you will visit us again, I will definitely mention this review to our wonderful staff.

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