La Carolina

Recent Reviews: 136

• User:robert m

  Trip type: Family

  A horrible place

  14 Sept 2024

• User:Nelly M

  Trip type: Family

  Huge disappointment.

  14 Sept 2024

  Huge disappointment. I am really not sure why this hotel is classed as a 4-star hotel, it is severely lacking in facilities and service. The rooms are very basic (no kettle, no mini fridge and barely working AC), they smell of dampness like an old church and the bathrooms have absolutely zero ventilation. Not to mention the fact that the walls are thin enough to hear a mouse squeak 3 rooms down from you, it's the first time I've had to purchase earplugs on a vacation. The breakfast buffet is poor, not very fresh nor warm. The pool had murky water and didn't seem to have been maintained well until we asked a member of staff about it and magically the water was clear and filtered the next day. And to top it off the service received by the staff was horrible. Super rude and un-interested by any questions or concerns raised. On the last day, I left some items at the pool to use the hotel's bathroom (all within the walls of the hotel's private, cctv'd property), upon returning back to the pool my stuff was gone. I had asked the receptionist on duty, because the reception faces the pool, if she had seen anything or maybe one of her colleagues was doing a clean up and moved the stuff. She told me she didn't see anything, I asked whether she or anyone on duty with her can check the camera just to figure out what happened. I was told that she cannot, only her boss who was unavailable or the police can. When I enquired further she told me to go to the police as she will not speak to me anymore and that it is my fault for leaving anything unattended on the hotel's PRIVATE property. The whole interaction was very upsetting because of how disregarded I was by the unfriendly staff.I would not recommend staying in this hotel.

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• User:Holly S

  Trip type: Family

  If this hotel is 4 star, then pigs can fly!!! A 2 star hotel at best…

  26 Aug 2023

  Possibly one of the worst stays we have ever had. This is a 2 star hotel at best. However, I will start with the positives… The hotel is clean. That is it. That’s the only positive I could muster up. The staff are rude and speak minimal English. We requested a cot on arrival and were told ok it will be in the room by the evening. We went out came back and no cot, we went to reception, to be told it’s too late now it’s not possible you should’ve asked earlier, WE DID! We also requested a fan as air con was not working, they would not give us anything and basically advised us to open the window (it’s 35 degree heat, that will make the room hotter!)This is not a family friendly hotel at all, our 3 year old son woke at 8am and watched tv quietly, we had banging on our walls followed by a rude guest knocking on our door telling us to ‘get the child to shut up’ we reported to reception, and they replied ‘we do not want noisy children at this hotel’ !!!! The food was horrendous, all cold and only 4 hot choices (I say hot, it is supposed to be hot but cold even if you arrive first thing to dine) and then salad. It was disgusting. There is no entertainment at all just a bar which is served by the same person juggling working on reception at the same time. There is one tiny pool at the front of the hotel where public walking past a stones throw away from you, no gates so children can run off onto street from pool if you take eyes off them for one second. Only 9 sun beds in total around the pool. No outside bar. The location is close to the beach but very hilly nearby and abit rough looking and run down on the streets surrounding.My advice would be to stay somewhere else, you can get a much better hotel for your money. We will avoid at all costs in future.

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• User:Aleksandra R

  Trip type: Couples

  The hotel is a secret treasure

  08 Apr 2020

  The location of the hotel is 10/10,it's verry close to the beach ,hotel is very clean and the stuff are very polite, food was nothing special, but good. Overall it's a nice family hotel. I would come again.

• User:996merihk

  Trip type: Couples

  Never again

  10 Sept 2019

  La Carolina was not our choice, but the proposed “four star” hotel by the travel agency. Few good things were the place and local architecture, particularly the terraces. But, sitting in terraces after 1 am is forbidden by the management. When arrived, we were shocked by information that we have to pay additionally for (i) refrigerator, (ii) safe in room (iii) internet, for every day. More important was when I claimed that paid WiFi is not functioning well, the response of the boss was to give the money back very rude, like throwing it to my head. When I witnessed next day the discussion between the boss and cook, I understand that such behavior is normal for him. It was also interesting that the beds were covered with plastic pads alike hospitals, which makes you feel very unpleasant. In short completely unsatisfied, and never to be recommended. I know that the hotel only works for agencies but be careful if it is proposed by them.

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