MedPlaya Hotel Santa Monica

Recent Reviews: 1026

• User:Stay67434630935

  Trip type: Family

  Avoid!!

  28 Sept 2026

  ???? Disappointing holiday – some positives, but serious concernsI really don’t like leaving negative reviews, especially when some members of staff were genuinely warm, friendly and helpful. Unfortunately, though, our experience overall was very disappointing, and I feel other families should know what happened.We were initially given a room on the 6th floor. Unfortunately, I suffered with anxiety during our stay and found it extremely difficult to sleep and cope with being so high up. I have to say that the hotel staff did listen to us and kindly moved our room to the 1st floor. We really appreciated them making that effort, and it made things much easier for us.Sadly, the problems didn’t end there.My youngest child became very unwell for two days during our all-inclusive holiday after eating at the hotel restaurant. Obviously, I cannot say with certainty that the food caused the illness, but given what happened afterwards, it was very concerning.Then, during another meal, I was served raw chicken.This was particularly upsetting after already having a sick child. What disappointed me most was not only being served undercooked chicken, but the response from the hotel afterwards.Rather than an apology or genuine concern, I was told that it was essentially my fault because I should have asked the chef to cook it more, and that this was apparently how many guests liked their chicken cooked.I found that response extremely upsetting and unacceptable. Chicken should be properly cooked and safe to eat. As a guest on an all-inclusive holiday, I shouldn’t have to ask whether my chicken needs cooking properly.There was no real apology, no acknowledgement of how serious this was, and unfortunately it left us feeling that our concerns weren’t being taken seriously.There were certainly some lovely staff members who were kind and friendly, and I don’t want to take that away from them. The room change was also handled positively, and we appreciated that.However, a holiday should be a chance to relax and enjoy yourself, and instead we experienced anxiety, a child being unwell for two days and, ultimately, being served raw chicken and then made to feel responsible for it.I genuinely hope the hotel takes this feedback seriously, particularly regarding food safety and how complaints are handled. It isn’t about wanting to cause trouble or demand perfection — it is about expecting basic standards of care, food safety and a simple apology when something goes wrong.Sadly, because of these experiences, this isn’t a hotel I could comfortably recommend. , Dueño at Medplaya Hotel Santa Monica, responded to this review Dear guest,Thank you for taking the time to share your experience. We are pleased that our team was able to assist you with the room change and that some members of our staff made you feel welcome.Regarding your concerns about the food, we take food safety extremely seriously and follow strict hygiene, preparation and temperature-control procedures. Samples of the food served are also retained for the required period and are available for testing if necessary. For this reason, we have no evidence to indicate that your child's illness was caused by food consumed at the hotel.As for the chicken, our show-cooking station prepares portions to order, and our chefs are always available to cook a portion further if a guest prefers it more thoroughly cooked. This can be requested immediately at the station. We regret that the situation was perceived differently and that you felt your concern was not handled as you expected.We appreciate your positive comments about our team and the effort made to accommodate your room request, and we are sorry that the overall experience left you disappointed.Kind regards,Guest Service ManagerMedPlaya Hotels

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• User:Nikki A

  Trip type: Couples

  Great Location and hotel

  20 Sept 2026

  Overall a great hotel, the beds were really comfortable, the room was clean, with towels changed daily. The location was great with the beach and town with shops, restaurants and bars only a 5 minute walk away. The food was always varied and cooked well, but sometimes cold, but I think changing the heat lamps to hot plates would solve this issue. There were queues for food on occasion, but they always moved quickly and was not too much of an issue. There does need to be more coffee machines though as it took a long time to get a hot drink. The entertainment was great, Brian was such a laugh and made such an effort to get to know everyone and get them involved. The All Inclusive drinks were branded which was a pleasant surprise and the pool bar snacks were varied and cooked well. I would come back again as for the money we paid I don't really have any complaints, all good! Customer Experience Manager, Guest Services / Front Office at Medplaya Hotel Santa Monica, responded to this review Dear Nikki,Thank you very much for sharing such a detailed review. We are delighted to know that you enjoyed the comfortable beds, cleanliness, location and the variety and quality of our food, as well as our All Inclusive offering. We are especially pleased that Brian made such a positive impression and helped make your stay so enjoyable; we will be delighted to share your kind words with him.We also appreciate your comments regarding the temperature of some dishes and the waiting times for hot drinks at breakfast, and will share your suggestions with the relevant teams for review.It is wonderful to hear that you would happily return, and we very much look forward to welcoming you back to the MedPlaya Hotel Santa Monica.Kind regards,The MedPlaya Hotel Santa Monica Team

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• User:GERARD C

  Trip type: Couples

  An outstandingly well staffed hotel

  19 Sept 2026

  This hotel is marketed as four stars. It is a relatively old building with a few marks of age to be found here and there. However there is no doubt that the team in this hotel are four star. A well organised reception and house keeping team is just the start. The restaurant team especially Azziz, Caron, Marta and Jonas plus the two men on the show cooking always have time for their guests. The food offering is very good and varied. The bar team are also very good with a special mention go Anzelica and Roger. We will certainly be visiting again. Customer Experience Manager, Guest Services / Front Office at Medplaya Hotel Santa Monica, responded to this review Dear Gerard,Thank you very much for your wonderful review and for your kind words about our team. We are delighted to know that you appreciated the organisation and service across reception and housekeeping, as well as the variety and quality of our dining offering.We will be especially pleased to share your lovely comments with Azziz, Caron, Marta, Jonas, our show cooking team, Anzelica and Roger. We are sure they will be delighted to know that their friendliness and attention made such a positive impression on you.It is wonderful to hear that you are planning to visit us again. We look forward to welcoming you back to MedPlaya Hotel Santa Monica very soon.Kind regards,The MedPlaya Hotel Santa Monica Team

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• User:228bevc

  Trip type: Family

  Really good. Well worth it. Great holiday

  13 Sept 2026

  Had a fab time at this hotel all inclusive, very good price. Staff excellent. Entertainment for young and old by BRYAN was really great. Room 121 had its own balcony loved that. Food was very good with lots of variety. Drink excellent. I could see the beach and the town was lovely. As a family of six adults we had a ball for 2 weeks. ?? Customer Experience Manager, Guest Services / Front Office at Medplaya Hotel Santa Monica, responded to this review Dear 228bevc,Thank you so much for your fantastic review and for sharing such lovely comments about your two-week stay with us. We are delighted to hear that your family had such a wonderful holiday and enjoyed the great value of our All-Inclusive experience.It is especially lovely to hear your praise for our team and for Bryan, whose entertainment clearly helped make your stay so enjoyable. We will be delighted to share your kind words with him and the rest of the team.We are also pleased that you enjoyed your room and balcony, the variety of our food and drinks, and our location close to the beach and town.Thank you again for your wonderful feedback. We hope to welcome you and your family back to MedPlaya Hotel Santa Monica for another great holiday.Kind regards,The MedPlaya Hotel Santa Monica Team

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• User:O3266GFmilenad

  Trip type: Family

  Good experience

  31 Aug 2026

  The location of the hotel is amazing. Close to the beach, city centre, station, everything you need is literally walking distance. I booked a half board option and enjoyed it well, breakfast + dinner or lunch (could swap). For about £3.50 a day you could also add drinks to the dinner which was a good deal. The food was nice, maybe not huge selection but at least it was tasty and everyone could choose something. I was really happy with the food. The restaurant is a bit small hut that’s also as everyone goes in at the same time. The rooms were cleaned daily and towels exchanged daily too. The hotel itself eventough clean didn’t look much like it was due to the age clearly visible. Not sure if I would give it 4 stars but in general happy with the stay. The kids side sofa a bit hard but the main bed very comfortable. The pool could be cleaner, the stains from suncreams etc yellowish on the sides… but the water temp was great, perfect just to jump in. Customer Experience Manager, Guest Services / Front Office at Medplaya Hotel Santa Monica, responded to this review Dear Guest,Thank you very much for sharing such a detailed review of your stay. We are delighted to hear that you enjoyed our excellent location, the food and the comfort of the main bed, and that you appreciated the daily housekeeping service.We are also pleased that you found the half-board option convenient and enjoyed the possibility of adding drinks to your meals. We appreciate your honest comments regarding the hotel’s facilities and the swimming pool. We take the cleanliness and maintenance of our facilities seriously, and your feedback will be shared with the relevant team for review.We are glad that, overall, you had a positive stay and we hope to have the pleasure of welcoming you back to Calella in the future.Kind regards,The MedPlaya Hotel Santa Monica Team

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