Ona Don Juan

Recent Reviews: 1049

• User:LukeJo2908

  Trip type: Couples

  Do. Not. Book. Here.

  03 Apr 2026

  Just don't, like seriously just don't book this place. It is by far the worst hotel I have ever been to in my life. We had booked 3 nights here and left 7 hours after checking in. It is dirty, run down and dangerous. Our first room had the bathroom door literally smashed in and the balcony door wouldn't lock. They ever so kindly moved us to another room which on first reflection looked like an upgrade. We were happy as although the room looked like something from the 1980s, it was better than the previous room. Then I went to turn the light on and I could hear it buzzing and sparking behind the switch. There were kids running riot at all hours, creating havoc and noise. If you have booked here, cancel your holiday or arrange alternative accomodation. Hotel Manager, Owner at Ona Don Juan, responded to this review Hi there, We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We take all guest concerns seriously and regret that your experience did not meet our standards. Our rooms are designed for comfort with soundproofing, air conditioning, and daily housekeeping to ensure a pleasant stay.Regarding maintenance, our team conducts regular checks to address issues promptly, and the safety of our guests is a priority with 24-hour security and secure door mechanisms.We also offer family-friendly amenities to cater to all ages, and our multilingual staff is dedicated to resolving any concerns during your stay.We hope to have you back for a much-improved stay. All the best,Ona Don Juan

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• User:Culture750880

  Trip type: Friends getaway

  not 5 star would say 3 star

  21 Oct 2025

  The location is good rooms are basic but clean. This hotel is advertised as 5 star. We have been here a few times and only thing thats changed is new sun loungers and from 4 star to 5 star. Definately not 5. The first room we was given had one plug socket which we couldnt reach and no balcony. The food was same choice every day although the food was nice. Before when we stayed they used to mix it up every other day. The bar staff were polite and friendly. When we asked why pool bar wasnt open which it as been on previous trips told it was shut for good. Also roof top bar not open even though weather was lovely. Reception staff rude. Went to report concerns over the safety of floor round pool. Got told to go away as they were busy booking a group of people in and would get someone to look at it. The 4 days we were there it didnt get looked at. Web Ona Hotels and Apartments, Dueño at Ona Don Juan, responded to this review Hello! Thanks for taking the time to share your experience.We're glad you appreciated our prime location between Lloret and Fenals beaches 🌅 and found your room clean. Our bar team works hard to maintain friendly service.Regarding room facilities, we offer various categories with different amenities. While our buffet rotates Mediterranean specialties, we note your feedback about variety. Seasonal operations affect some bars, but we're reviewing this policy.We take safety concerns seriously and regret this wasn't addressed promptly. Our 24-hour reception team typically prioritizes urgent matters. We also want to clarify that we are actually a 4-star hotel, not 5-star, and we apologize if this discrepancy caused any confusion.We hope to see you again for an even better experience. Cheers,Ona Don Juan

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• User:Lrcbkk

  Trip type: Friends getaway

  Definitely not a 4 star more like 2 star

  23 Sept 2025

  Firstly this is not a 4 star hotelWe arrived early and couldn’t check in while 3pm we wasn’t given our wrist bands while 3pm either so we had to go out and get lunch.When we did check in we was given a terrible room with no balcony just a window there wasn’t a mirror either only in the bathroom, the only plug in the room was above height which we couldn’t reach it was right up near the aircon,after complaining at the reception they did give us another room which was more adequate.Queues are horrendous at the bar and the pool bar was was closed all of the 4 nights we was there, they also advertise a roof top bar which also wasn’t open the duration of our holiday, The decking round the pool area is unsafe very bouncy and some slats are broke. There’s not enough sun lounges round the pool area, for the size of the hotel, there is another pool round the back but no bar near it at all. Some of the staff are very rude in reception I went to tell them about some broken decking which was dangerous I didn’t want someone to get hurt, and because they was all checking people in they said to come back later as they was busy, even tho I shown them some photos of this. Staff behind bar are nice and friendly and there’s a security man what’s around the hotel he’s all polite and friendly. Food in the restaurants is repetitive.No entertainment round pool but last twice we came there was, there is no entertainment in the bar at night just dancing every single day. This is my 3rd visit to Don Juan and this has to be the worst visit. we won’t come back here again we will look for a different hotel.The maid came and tidied and took away our dirty towels but didn’t replace them.The hotel is mainly Spanish and French there wasnt no English. Hotel Manager, Owner at Ona Don Juan, responded to this review Hi there,We're really disappointed to hear that we didn't meet your expectations.Thank you for recognizing our bar and security staff. Our seasonal operations (April–Oct) affect some facilities, which may not have matched your visit. We've fixed the decking, retrained reception on urgent issues, and offer 24/7 support along with renovated Superior rooms and multiple pools and dining options.We would love the opportunity to provide a better stay in the future.Take care,Ona Don Juan

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• User:Sofiacardozo2000

  Trip type: Family

  PLEASE READ BEFORE BOOKING THE WORST HOTEL OF YOUR LIFE! HOTEL FROM HELL!!! DONT COME HERE ⚠️⚠️⚠️

  16 Sept 2025

  My stay at this hotel was, without exaggeration, the worst and most degrading experience I have ever had in hundreds of hotels, ranging from 2 to 5 stars. The property dares to present itself as a 4-star hotel, but in reality, it does not even meet the most basic standards of a 1-star establishment. At best, it is a collapsing building pretending to be a hotel.⸻Check-in and receptionFrom the first moment, chaos reigned. Every day, several buses unloaded hundreds — sometimes thousands — of guests at once, overwhelming the tiny, outdated reception area. The check-in process was absolute bedlam: endless queues, no system, no staff control, and absolutely no designated space to store luggage. The reception area became so crowded that moving through it was like fighting your way out of a packed metro station at rush hour.To make matters worse, there was not a single comfortable waiting area. No sofas, no chairs, not even a corner to sit down. Guests stood around with their suitcases piled in mountains, sweating in confusion, trapped in a suffocating environment. The atmosphere was one of immediate stress, disorganization, and total neglect.⸻Facilities and general conditionsThe entire property is crumbling. The hotel reeks of mold in every corridor and bedroom, the furniture is falling apart, and the décor is so outdated it could be in a museum of bad taste. The walls of the bedrooms were cracked, chipped, and full of holes, giving the impression that the building is on the verge of collapse.Soundproofing does not exist: every cough, every shout, every slammed door echoes mercilessly through the walls. Rest was impossible. The electricity was unstable to the point of danger — plugging in a simple phone charger caused power cuts.The outdoor pool was not just dirty, but disgusting beyond words: floating half-eaten apples, soggy plasters, and dead insects turned the water into a biological hazard. Only about 30 sunbeds existed for thousands of guests, most broken and unusable, and not a single parasol for shade. Guests were forced to roast for hours in direct sunlight, or to sit on the filthy ground. The pool deck itself was dangerous, with lifted planks of wood that could easily cause injuries.The so-called indoor pool? Closed for the entire duration of the stay. The “rooftop bar” promised in the brochure? Locked, inaccessible, and no explanation given.When it rained, water poured inside the building, flooding corridors and common areas. It felt less like a hotel and more like a sinking ship.⸻RoomsThe rooms were a nightmare: claustrophobic, suffocatingly small, and with zero charm. There was no balcony, no terrace, and no view — only cracked walls and a window facing another wall. The sheets were stained, the towels supposedly “cleaned” were still dirty, and the only toiletries provided were two pathetic slivers of soap.There was no minibar or mini-fridge — a basic amenity in any proper hotel. The bathroom was a hazard: no shower screen or curtain, so water flooded the entire floor, making it slippery and unsafe. The air inside was heavy, stale, and unbearable.⸻FoodThe restaurant was by far one of the worst experiences of the entire stay. Food was repetitive, greasy, tasteless, and almost exclusively fried. Vegetarian options did not exist, not even upon request. Even plain rice was cooked with meat. When we asked for alternatives, staff simply refused.The chaos of the dining experience was indescribable. Queues to enter the restaurant stretched down the corridors and genuinely looked like the lines for a major concert or festival. Once inside, the atmosphere was unbearable: hundreds of people pushing, shouting, grabbing at whatever food remained.There were not enough tables. Many guests were forced to eat standing up, balancing plates on their hands, or leaving dirty plates piled up over the counters next to supposedly clean cutlery and glasses. Hygiene was non-existent. Tables remained filthy for hours, crumbs were swept onto the floor, and food was left smeared across the dining hall.Guests stole cutlery from each other and even fought over forks and knives. At one point, I saw people reusing the same cups for coffee, juice, and water because no clean ones were available. The air conditioning was blasting ice-cold air nonstop, so unpleasantly that many guests, including myself, fell ill during the stay.⸻Atmosphere and overcrowdingThe hotel was invaded by massive groups of unsupervised children, running, shouting, handling food with their hands, and turning the restaurant into pure chaos within minutes of opening. Peace was impossible at any meal.At night, groups of youths stormed the corridors, shouting, kicking, and attempting to break down doors — including ours. The so-called “security” was nowhere to be seen, and staff did absolutely nothing to control the situation. Guests were left completely unprotected and unsafe.⸻Staff, services, and “entertainment”The staff were shockingly rude and dismissive. When we reported the chaos, the receptionist sneered and told us “we should have known what to expect” and that “Lloret is always like this.” Instead of giving us the official complaint book, she handed over a loose piece of paper. Professionalism, empathy, and basic courtesy do not exist here.The Wi-Fi did not work anywhere. Entertainment was advertised, but none existed. The only time we saw music in a salon, we tried to walk in — only to be kicked out rudely by two aggressive security guards who said the party was “private.” Guests are treated not as paying customers but as intruders.Security in general was non-existent. Suspicious individuals wandered freely through the premises, and the sense of theft risk was constant.⸻Price and valueThe prices charged by this so-called hotel are nothing short of daylight robbery. The conditions are worse than hostels charging ten times less. Nothing — not the rooms, not the food, not the service — justifies the rating or the cost.⸻ConclusionThis hotel is a disgrace to the hospitality industry. It is misleading advertising of the highest degree to present it as 4-star. In truth, it is not worthy of even 1 star. Decrepit facilities, revolting food, nonexistent hygiene, dangerous conditions, zero security, and rude staff make this not just the worst hotel I have ever stayed in, but one of the most disturbing travel experiences of my life.My only conclusion: this hotel should be immediately reclassified, shut down, and completely rebuilt from the ground up. Until then, it is a health hazard, a safety risk, and an absolute scam. Hotel Manager, Owner at Ona Don Juan, responded to this review Hi Sofía,We're very appreciative of you taking a moment to share your feedback with us.We acknowledge the challenges described during peak periods in our shared spaces and are implementing additional crowd management protocols. Regarding facilities, we've initiated a structural review process during our annual closure period to address maintenance priorities. Our team is undergoing enhanced hospitality training to better handle high-pressure situations. While our location in central Lloret de Mar makes us popular with groups seeking Costa Brava's vibrant atmosphere, we're reinforcing security partnerships to ensure guest safety. We've taken your comments about dining operations to heart and are redesigning our meal service flow for next season.We hope to welcome you back for an improved experience. All the best,Ona Don Juan

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• User:sydney e

  Trip type:

  okay

  11 Aug 2025

  The food was great but the service was very poor, on most days we were left with not enough towels, and there was a lack of security enforcement around the hotel. We did not get a single restful night due to young people in the rooms around us bringing in substances such as alcohol and partying on their balconies and playing loud music on speakers, this was not stopped for hours into the night.There also was a lack of activities available therefore we were almost never at the hotel. The decoration seemed outdated and there was a lack of utilities in the room e.g fridge. Hotel Manager, Owner at Ona Don Juan, responded to this review Hello Sydney,Thanks a lot for the time you've taken to share your feedback.It's wonderful to hear that you enjoyed our culinary offerings! 🍽️Regarding your concerns about service and security, we maintain strict 24-hour protocols to ensure guest comfort and safety. Our entertainment options include various activities and shows, while our rooms are equipped with modern essentials for a comfortable stay.We hope to have you back for a much-improved stay. All the best,Ona Don Juan

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