Ona Palamos Aparthotel

Recent Reviews: 304

• User:Pioneer36059239752

  Trip type: Family

  Good service

  27 Jul 2026

  We had a wonderful stay at Ona Palamós. The hotel was clean, comfortable, and in a great location close to the beach, restaurants, and shops. The staff were friendly, welcoming, and always happy to help. The room was well maintained, and the overall atmosphere was relaxing. We really enjoyed our stay and would definitely recommend this hotel to anyone visiting Palamós. Thank you for making our trip so enjoyable! Hotel Manager, Owner at Ona Palamos, responded to this review Dear Guest, Thank you for this great feedback about your recent stay at Ona Palamós.It’s wonderful to know you had such a fulfilling stay with us.We’re especially happy you found our location ideal for enjoying Palamós’ beaches and local attractions. Our team takes pride in creating welcoming spaces, so your recognition of their attentive service and well-maintained rooms means a lot. The calm atmosphere you described perfectly aligns with what we aim to offer guests seeking relaxation on the Costa Brava.We look forward to welcoming you back in the future.Kind regards,Ona Palamós

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• User:David G

  Trip type: Friends getaway

  Nice location but hotel let down by unfriendly staff.

  29 May 2026

  Stayed here as a stop over on the Cami de Ronda walking trip. Whilst hotel was in an excellent location with great views from our balcony the whole experience was ruined by a very unfriendly receptionist. On arrival I was made to wait for a few minutes while she typed away on her computer. No welcome greeting or smile and never made eye contact. Check in took ages when after walking for 7 hours in the heat all we wanted was to get to our room. Had to give our passports over twice before she gathered all the information. Payment process was a nightmare and had to ask for printed receipt to ensure I had been charged correctly. 1 room key handed over and had to ask for an extra which seemed like a big deal?? No directions to room given. Another colleague had to intervene and explain where to go. Also on check out next morning she wanted to charge me again!! Very disappointed that the pool and lounge area were closed when we tried to access it at 6pm although sign said it opened until 8pm. Hotel Manager, Owner at Ona Palamos, responded to this review Dear David,Thank you for taking the time to review your recent stay.We apologize for the issues during check-in and the unfriendly service you experienced. We’re investigating the pool closure discrepancy and have shared your feedback with our team to improve hospitality. Our seaside location near Palamós’ beaches remains a highlight for many guests.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Ona Palamós

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• User:Catrin C

  Trip type: Family

  Excellent stay at Ona Palomas

  27 Aug 2025

  Fabulous hotel- great location, great food , great facilities and services . Lively pool! Had a very relaxing stay in in Ona PalomasStaff were wonderful, including Andres who was a fabulous Aqua dance instructor and dance entertainer. Kids had an amazing evening at the kids disco and neon make up by Akari . 10/10 !! Would definitely Hotel Manager, Owner at Ona Palamos, responded to this review Hi there Catrin! We're over the moon with your brilliant review ?? Thanks for your kind words.We're delighted that you found our location and facilities fabulous - being just 50 meters from the beach and offering great amenities makes us the perfect holiday spot! ??It's fantastic to hear you enjoyed our restaurant's offerings and had fun at our lively pool area. Our entertainment team, including Andres with his aqua dance classes and Akari with the kids' disco, truly brings that special holiday spirit! ??Your comments about our wonderful staff warm our hearts - we take pride in providing top-notch service to ensure everyone has a relaxing and memorable stay.See you soon!Take care, ??Ona Palamós

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• User:Pedro M

  Trip type: Family

  Directora de Ona Palamos grosera y cero ayuda

  19 Aug 2025

  LA DIRECTORA DEL HOTEL FUE GROSERA Y DE CERO AYUDA ANTE VARIOS PROBLEMAS EN LA HABITACION (RUIDO, DUCHA, FREGADERO ATASCADO). AL PEDIR CAMBIO DE HABITACION QUERIA ECHARNOS DEL HOTEL DURANTE 6 HORAS Y YA HABIA SIDO PAGADO SI ES QUE QUERIAMOS CAMBIAR DE HABITACION. SU RESPUESTA MAS SUAVE FUE “ESTO ES LO QUE HAY, NO ES MI PROBLEMA”. EVITAD SIEMPRE EL ONA PALAMOS SI VAIS CON FAMILIA, ALERGIA ALIMENTARIA O QUEREIS DORMIR Y USAR COCINA Y BAÑO.The hotel manager was rude and of no help with several problems in the room (noise, shower, clogged sink). When we asked to change rooms, she wanted to kick us out of the hotel for 6 hours and had already been paid if we wanted to change rooms. Her softest response was "this is how it is, not my problem." Always avoid ONA PALAMOS if you are going with family, have food allergies, or want to sleep and use the kitchen and bathroom. Hotel Manager, Owner at Ona Palamos, responded to this review Hi there Pedromp,We'd like to say thanks for taking a moment to share your opinion.We are sorry to hear about the maintenance issues you encountered with the shower and sink. Our 24-hour front desk team is always available to address such problems promptly to ensure a comfortable stay.Regarding room changes, we do need some time to properly prepare another room to our usual standards. While we understand this can be inconvenient, this allows us to maintain the high cleanliness standards our guests expect.We take your comments about the staff interaction very seriously, as this does not reflect our usual service standards. We pride ourselves on being helpful and professional, with multilingual staff trained to assist with any guest concerns.We're keen for the chance to welcome you back.All the best,Ona Palamós

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• User:donnasW125HN

  Trip type: Family

  Perfect location for beach & town

  27 Jun 2025

  Position of the hotel was great, 5 minutes walk to the beach & 10 minutes to town. Hotel was clean & apartment was more than adequate. No kettle but we used the coffee maker when we wanted tea. Didn't use the restaurant so cannot comment, although decor feels like a school canteen but that's my personal opinion. PARKING - you will drive round & round for a parking space, they are like gold dust. We managed to park at the rear of the large supermarket at top of road (approx 8 minutes walk). Ona charge €20-25 per day which I wasn't prepared to pay & I think they should make clear on their website (although they never had space when we were there. Overall we would stay here again. Hotel Manager, Owner at Ona Palamos, responded to this review Hi Donnasw,Thank you for taking the time to share your detailed feedback about your stay with us.We're thrilled that you appreciated our prime location and the overall quality of our accommodation! ??Regarding the facilities, while we provide alternative amenities in our kitchenettes, we acknowledge your comments about the parking situation and dining area.It's wonderful to know you would choose us again for your future stays! ??We look forward to welcoming you back on your next visit to Palamós!Have a great dayOna Palamós

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