Planamar

Recent Reviews: 5344

• User:carrieSouthWales

  Trip type: Solo travel

  Not the end to my holiday I was expecting

  19 Apr 2026

  I'll start with the good. Lovely adult only area, rooftop pool with free-to-use Bali bedsBrilliant cocktails included in all-inclusiveClose to shops and beachLoads of sunbeds available at the main poolStaff were pleasant and helpfulEntertainment most evenings and games during the dayFood at a restaurant, always plenty of variety The hotel is dated in areas . the bathroom in particular. the room was comfortable enough with fridge, kettle and safe included. It was quite warm and stuffy and looked out to the back of the hotel and the back of another hotel . the room smelt of food cooking on several ocassions. There was no view from the balcony and the walls really are paper-thin so I could hear conversations from next door.I arrived at 11 am and my room wasnt available until 3;30pmOn my last evening the restaurant floor collapsed in one area , id purposfully chosen an evening flight home the next day to benefit from a full last day . From 9;30pm on Thursday evening everything changed. The poor staff were obviously in shock and doing their best to remain calm and carry on. The singer who had just begun was paused and we were asked to evacuate the bar . after a couple of hours we were told all was safe but it was a very uneasy night . The following morning everyone began getting transferred out of the hotel. I wasnt with Jet2 but i can say they were the most visable and helpful tour operator that were there. I hung around until my transfer at 3;40pm Hotel Manager, Owner at Zafiro Rey Don Jaime, responded to this review Dear Carrie,Many thanks for your valuable feedback.We’re delighted you appreciated our adults-only areas, the rooftop Bali beds, and the convenience of our location close to local attractions. It’s also wonderful to hear you enjoyed our cocktail offerings and found plenty of sunbeds by the pool.That said, we sincerely regret the challenges you faced during your stay, particularly the unexpected incident on your final evening. We’re addressing these issues to ensure a more comfortable environment, including reviewing room availability times and maintenance protocols. Your comments about the room layout and noise are noted, as we continually seek to update our facilities.Nonetheless, we’re glad our team’s efforts and the dining variety stood out positively. We hope the enjoyable aspects of your visit leave a lasting impression.We hope to see you again on a future occasion. Kind regards,.

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• User:I6875JSlizl

  Trip type: Couples

  Zafiro rey don jamie

  17 Apr 2026

  Firstly , I would like to say the staff here are fantastic. Friendly and hardworking and we felt all enjoying their job. The food offering was good for breakfast and lunch whereas we found the evening meals a little lacklustre. We knew the hotel was dated when we booked but we had friends holidaying close by and we booked specifically to be close to them. We had 5 decent days at the hotel before the dining room floor partially collapsed on the Thursday evening. Everyone was ushered outside and poIice , fire service and ambulances attended. I am not going to lie to say this was scary was an understatement. We felt the reception team themselves weren't fully aware of what would be happening going forward and just reiterated the advise they were given. We were moved at 2.30am as I refused to remain here as we felt unsafe . Cannot fault jet2 rep who could see how anxious I was and did all she could to help. We moved to another resort which made it difficult to then complete plans we had made with our friends.Obviously for anyone in attendance at the hotel when this happened it has left its mark , however I would say that before this happened we were enjoying our stay . Very central and just off the beach. Rooftop pool just for adults was very relaxing. The main pool had masses of sunbeds and room around it and the food in the lunch time outdoor restaurant was fab. Good selection of branded drinks including cocktails.Would we stay here again ...Obviously because of what happened it would be a no. However if this had not happened we would of probably at least thought of returning if we ever returned to santa ponsa as the staff , most food and proximity to the beach etc was excellent. Hope the staff are all ok too as I'm sure this will have affected them greatly. Hotel Manager, Owner at Zafiro Rey Don Jaime, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback.We’re delighted to hear that our team made such a positive impression with their friendly service and dedication. It’s also wonderful that you enjoyed the breakfast and lunch offerings at our buffet restaurant.That said, we are truly sorry for the incident that occurred. We understand how distressing and disruptive this must have been for you and the other guests, especially given the impact on your holiday plans and the inconvenience of the late evening relocation. Please rest assured that this was an unexpected and isolated situation, and not reflective of the usual experience we strive to provide.On a more positive note, we’re pleased that you appreciated our prime location near Santa Ponsa Beach and found the adult-only rooftop pool relaxing. It’s great to know you also enjoyed the spacious main pool area, as well as the quality of our outdoor lunch service and premium beverage selection.We hope to have the opportunity to welcome you back again in the future.Kind regards,Estibaliz SantamariaZafiro Rey Don Jaime

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• User:egyptiangoddess1234

  Trip type: Couples

  Santa ponsa 12

  17 Apr 2026

  This i definitely know would have scored at least a 4 star review or even a 5,but based on our experience alone and the situation i only gave a poor score,dont be put off its only because we had only been there a few hours for the restaurant collapsed,we had to be evacuated to another zafiro hotel over an hor away in the middle of nowhere, not told to which hotel we were going to,had many issues during our week ,there were kids everywhere, we only got to stay at Rey Don jaime, it was my husbands 1st time to Santa ponsa, my 4th time which is why I suggested it,I was impressed by the hotel for the 1 night we were there,food was absolutely beautiful, it was a clean room and very pleasant staff its just a shame we never got to stay for more than 1 night of our 7 night stay,we will be back again most definitely, Hotel Manager, Owner at Zafiro Rey Don Jaime, responded to this review Dear Guest,Thank you for sharing your experience with us.We’re delighted that you were impressed with our property during your brief visit and that you found our accommodations clean and comfortable.That said, we sincerely apologize for the disruption caused by the incident during your stay. We understand how disappointing it must have been to encounter this during what should have been a relaxing holiday, and we regret the inconvenience caused, particularly in how the relocation was handled. Please be assured that this was an unexpected and isolated situation, and not representative of the standards we consistently aim to uphold.On a more positive note, we’re pleased that you enjoyed our cuisine and found our team to be welcoming and helpful.We hope to have the opportunity to welcome you back again in the future.Kind regards,Estibaliz SantamariaZafiro Rey Don Jaime

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• User:nicola w

  Trip type: Couples

  Amazing hotel and staff

  15 Apr 2026

  I have been coming to this hotel for 10years now. The hotel and staff are amazing, and nothing is to much trouble.I am disabled so I always have an adapted room . (Usually same floor every year) This helps ne immensely with my needs.The food is always spot on, never yet had a bad meal. The hotel is a 2 minute walk to the beach and town. Lots of amazing shops and vans and restaurants to be had. The beach is extremely accessible if you use a wheel chair or scooter. As it has wooden walkways to go along.. All in all the hotel, staff and location are the best. Hotel Manager, Owner at Zafiro Rey Don Jaime, responded to this review Dear Guest, Your kind words are greatly appreciated.It’s great to hear that your stay with us matched your expectations over the past decade.We’re delighted that our team’s efforts and the comfort of your room have consistently met your needs. Your appreciation of our dining options and the convenience of our location is truly encouraging. The accessibility of nearby areas, including the beach, remains a priority we take pride in.We look forward to seeing you in the future.Kind regards,.

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• User:Judy W

  Trip type: Couples

  Terrible health and safety. Take a non slip mat if you go or it is dangerous

  14 Apr 2026

  Terrible experience. No health and safety. No non slip mat in shower. Fell an ended up in hospital. 14 weeks of treatment and life changing scars. Spoke to people after the fall and they all said shower dangerous but they were using towel not to slip. Wish I gad known that. Hotel Manager, Owner at Zafiro Rey Don Jaime, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear about your experience and the distress caused during your stay. Please accept our sincere apologies for the inconvenience and discomfort you encountered.Guest safety is of the utmost importance to us, and we regret that this situation impacted your visit. For clarity, non-slip mats are available upon request at any time through our reception team, and our housekeeping staff will promptly deliver them directly to the room. We understand that this may not have been clearly communicated, and we will review how we share this information with our guests to avoid similar situations in the future.We would also like to highlight that our team remained available and supportive throughout your stay, assisting you from the beginning through to your departure. Nonetheless, we are very sorry that your overall experience did not meet expectations.Your feedback is extremely valuable, and we are taking it seriously as we continue to improve both our safety communication and guest experience..Best regards,.

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