San Carlos Pension

Recent Reviews: 769

• User:sc0ttj63

  Trip type: Family

  Not up to Homewood Suites standard

  11 Nov 2025

  If you value your back stay away. Mattresses are worn out. Room temperature can't be managed. Hallway temperature is the outdoors. Breakfast is marginal. General fixtures and furniture such as doors, carpeting. are worn out. Ironically shower pressure is so high it will peel your skin. I stay in dozens of Hilton properties every year ... stay away. General Manager, General Manager at Homewood Suites by Hilton Raleigh - Durham AP/Research Triangle, responded to this review Thank you for sharing your feedback from your recent stay at the hotel. We apologize that the stay was not up to your expectations. We certainly hope that the remainder of your travels were without incident.

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• User:dkw1979

  Trip type: Family

  A smoking hotel

  25 Aug 2025

  We had reservations to stay at this location for 8 months, due to building a house in the area. We were sold a NON smoking room, however, the hotel doesn't adhere to its non smoking policy. The room above us and the room next to us had smokers, who smoked heavily. We asked for the problem to be resolved as all the vents were bringing the smoke to our room. Every morning we woke to the person above us smoking and to no avail we didn't get anywhere with management. We were offered another room but were told there was no guarantee that our new neighbor wouldn't smoke on his balcony or patio, which they ALLOWED. They told us people request balconies often to smoke. We felt very unheard and would not recommend this location at all. The staff was great, but the management was not. General Manager, General Manager at Homewood Suites by Hilton Raleigh - Durham AP/Research Triangle, responded to this review Thank you for sharing your feedback. As discussed during your stay, smoking outside is not prohibited. We certainly appreciate your feedback and apologize for any inconvenience that occurred. We certainly hope that the remainder of your time waiting for your new home is without incident.

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• User:HelpfulThoughts

  Trip type: Business

  Highly recommended.

  22 Feb 2025

  I'm staying in the Homewood Suites Raleigh-Durham Airport location and feel the need to write a review. I travel for work constantly and am more than grateful when a hotel is clean, the rooms are spacious and the staff is welcoming. As a thank you let me just say I highly recommend this hotel. General Manager, General Manager at Homewood Suites by Hilton Raleigh - Durham AP/Research Triangle, responded to this review Thank you so much for the kind words and review. We are so happy to hear that your stay went well. We look forward to having you back should your travels bring you back to Durham.

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• User:Samuel H

  Trip type: Business

  Disappointed

  10 Aug 2024

  I travel often and stay at a lot of Hiltons. However, this has been one of my less than favorable experiences. Excellence and professionalism seems lackluster. I checked in at 11pm, ready to go to shower and sleep. Unfortunately, the shower curtain was missing and one vent stuffed with dated tissue (or something). I changed rooms but than the lights don’t work, left over water bottles in the fridge, no pool towels (and the signage blames the guest for failing to return them), and the deposit is a 100 dollars per night ( a little high for this particular hotel experience). I asked to speak to the manager and she replied, “I am the manager right now.” General Manager, General Manager at Homewood Suites by Hilton Raleigh - Durham AP/Research Triangle, responded to this review Thank you for sharing the feedback regarding your recent stay with our hotel. I apologize that the stay certainly fell short of both your expectations and those of the Hilton brand. We are reviewing the comments with our leadership and housekeeping teams to identify where the systems failed to ensure that you were in a fully clean and inspected room. We certainly hope that the remainder of your travels were without incident.

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• User:Laura F

  Trip type: Family

  Renovated- good stay

  27 Jul 2024

  This hotel has indeed recently been renovated- I was concerned by past reviews but pleasantly surprised on arrival. Our room was a two bedroom suite (king and 2 queens) and everything was new and clean. We did not use sofabed but it appears to be new as well. I don’t know how full the hotel was during our two night stay but we never heard neighboring guests. The showers have refill bottles of shampoo, conditioner and shower gel, but only bar soap for sink. Ceiling fans in both bedrooms. AC worked well for July. I gave a 5 review in spite of the fact the breakfast was basic Hilton offering (powdered eggs, sausage, oatmeal, breads, whole fruit). The first morning the attendant was a gentleman and possibly he was just filling in but some items were missing and he was just doing the minimum. The second morning the woman attendant was friendly and everything was offered. Elevator could use a sweep. Location was quiet, convenient to airport and Chapel Hill was easy, short drive. I would stay here again. Matthew Hallinan, General Manager at Homewood Suites by Hilton Raleigh - Durham AP/Research Triangle, responded to this review Thank you for the review, Laura. We are glad to hear that you had a great stay! We hope to see you back again!

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